BMW of Murrieta

by Trish on 10/24/2023

Excellent customer service and pleasant to work with

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by Chad Ludwig on 10/23/2023

Amazing Dealership! Special ordered a new I4 and the process was seamless! Enjoying our new car and would recommend this dealership to anyone! Boris runs a great dealership and you can tell he treats his employees well!!!

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by Laura D on 11/26/2022

Allison is my service advisor/writer and is always a pleasure working with her. She goes over and beyond with customer service. Follows up to make sure everything is going well after my service as well

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by Donovan on 08/31/2022

My advisor Allison was amazing. Very informative and very clear on the whole process.

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by Julie H on 10/14/2021

My next car will be from BMW of Murrieta. I helped my brother get his new car and the experience from start to finish was first class. The salesperson really cared by listening and taking the time to explain everything. They didn’t look at their phone (this happened at the MBZ the entire time with their employee), didn’t seem distracted and made us the priority the entire time. Everyone person we encountered was so nice.

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by Liinda Miller on 09/26/2019

I previously wrote a review detailing my poor experience with the service department at BMW Murrieta. In the pre-inspection for lease return I was informed that I needed to replace both rear tires of my vehicle due to wear even though I only put 7500 miles on the car in three years. Considering tires should last much longer I sought the help of the service department to find out why that would happen. The front tires are measuring 3-4/32 mm. The rear tires are also measuring 3-4/32 with the exception of the center strip which is reading 2/32. According to three service techs at BMW Murrieta, the reason for the excessive wear is jack rabbiting (quick starts from light to light). First of all, this is NOT true. I'm a middle aged mother/grandmother who drives her daughter to and from school and does the household shopping. I DO NOT race from light to light to get a thrill; I drive sensibly and calmly and I am a very responsible driver. Secondly, after doing extensive research to learn more about tire wear, I discovered that tires that wear more in the center of the tire is due to over-inflation. The only people who have ever inflated my tires have been the service techs at BMW Murrieta. After writing the review I was contacted by the service department manager Kevin Adkinson. Like most managers who respond to complaints saying they want to help, he was simply following protocol in order to show that he attempted to resolve the issue. He started by telling me and my husband that the tires on my car are soft tires that wear quickly and that BMW puts them on the cars to entice customers because softer tires give drivers a nicer ride. I talked to him about my concerns and no matter what I said he side stepped the issue and continued to insult me by saying that I probably didn’t drive on the highway and did most of my driving in town, suggesting that I do in fact race from light to light, but don’t want to admit it. Additionally, he wasn't willing to look at my tires or consider that the wear was from over-inflation as the wear pattern suggested. I understand that if he admitted that the wear was because of over-inflation he would be incriminating his workers, but skirting the issue does not negate fault. I talked to a service rep at America’s Tires, he confirmed that the wear on the rear tires was due to over-inflation, and also said that with only having driven 7500 miles in three years I would have had to do an insane amount of quick starts to cause that kind of wear. I contend that BMW’s service techs blamed me for the wear to cover up their own negligence, and the service manager is clearly trying to cover for their mistakes rather than rectify the situation. Kevin Adkinson was patronizing, and did not take me or my concerns seriously. He also did not treat me or my husband as valued BMW customers which is very surprising considering I’m about to turn in a lease and could potentially lease or buy another BMW. However after the way I’ve been treated, I highly doubt I will ever purchase another vehicle from BMW Murrieta. I believe the next step in trying to correct the situation is to talk with the general manager. If that doesn’t result in a satisfactory outcome I will submit a complaint with the BBB.

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by GH on 09/14/2018

I went to the "DEALERSHIP" to have a problem checked to see if it was covered under my extended warranty. It wasn't, however there were 3 things they found that might be. It turns out 2 of the 3 were. The service rep said I also needed to get the rear brakes fixed because the pads were metal to metal. I asked him how that was possible, because I got my brakes replaced there last year. I also asked him why my brake pad sensor didn't show a warning. He had to leave the phone and ask his mechanic. He came back and said that only the pad without the sensor was metal to metal and the other one was fine. Really!!!!!!!!! Things just aren't adding up. Either they didn't do the brakes properly or they didn't do them at all. I decided to do the brakes myself. When I took off the wheels and looked I found that the pads were not metal to metal and that the brake pad sensor was not even connected because the wire was broken and the sensor part that connects to the pad was gone. I asked on 3 separate occasions to talk with a service manager to explain to me how this is possible and each time they said he was busy and he would contact me as soon as he was available. Never heard anything from anybody. I went to the dealership to pay a little extra to avoid getting ripped off. You can see how that worked out. Be careful when you get an estimate and get a second opinion.

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by Jason on 01/10/2018

My service advisor is great. She keeps me in the loop if and when something or nothing is done, absolutely awesome. The service technicians are on the nothing side of the service. I brought my 2018 in for service on Saturday, second time in two months, for a check engine light. First time I was accused of not plugging the hybrid in correctly. The plug clicks when it is plugged in. It is now Wednesday afternoon (5 days later) and no one has looked/worked on my car. Apparently there are only certain technicians that can work on Hybrids but I have a loaner car. I told them my daily commute was 172 miles/day to and from work. I work in LA. They said it was fine as long as I don't go over 100miles/day. The service shop floor supervisor talked as if he was scripted, something I would expect from a new tech or sales, but not a supervisor. I also asked to talk to the technician who accused me of wrongdoing on my car with a schematic of the plug in system to explain the condition to me and was denied. My first and second vehicles were spot on great service and attitudes. With this vehicle, the service seems to have gone downhill and I am not happy about it at all. However, this is the first time I have had a horrible experience with BMW.

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by meiguotuzi on 08/31/2017

Cheated, lied, committed Fraud by inducement. Be very careful if you decide to do business with these people.

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by Dan on 04/11/2017

Was pleased with the purchase but unfortunately after the sale was complete so was the service. Something as small as a missing second key that I was told would be rectified has still been ignored. My last conversation with the manager i was told i would be contacted the next day with a solution, that was 5 days ago. This minor issue has now made the overall experience disappointing to say the least...

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by southbaytl on 02/24/2017

I have brought this car in over 10 times in 6 months and have been threatened by service manager Ryan Cornielle to bring my loaner back same day or else he would report vehicle stolen and have my loaner impounded when I asked to speak to manager. Even though the contract stated 24hrs from when your vehicle is ready and they didnt even have it ready. Service advisor Victoria Guthery said I didnt pay for my oil change when I indeed did pay for it and purchased 5 free oil changes from Hendricks when I bought the vehicle, and she said she double checked with Hendricks and called and verified I didnt. They also never reset my oil light and called me to tell me my vehicle was ready when it wasnt after I double checked and they called back to try and make things right but its already too late. I am talking to BMW north america now. And customer relations.

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by cscullen on 02/11/2017

Fast efficient service at a lower than quoted price!

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by Dcflytwo on 02/07/2017

Chad Ludwig is a fantastic Advisor.I was so pleased with the service I received for my BMW.In this day and age it's seems almost impossible to find someone who is so trustworthy,knowledge and friendly.I have never received such a rundown from any other car care professionals.I would highly recommend Chad Ludwig for repairs that you need on your BMW.I won't be going anywhere else.

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by buyerbeware26 on 09/06/2016

Everytime I take my car in for a simple service it comes back with major issues that were not occuring before I brought it in. The first time I took it for a simple oil change all of a sudden I had a coolant leak, a oil leak. I asked them to replace a specific tire and they replaced the good tire and left the bad tire that had threading coming out of it. This last time I took it in for a oil change and a service recall and the day I got it back with warnings of the engine temperature being high and all of a sudden the day I retrieved it back from them my powersteering went bad and all of these other problems that totals about 12k. This is by far the WORST dealership I have ever dealt with, I should have stuck with Mercedes.

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