Tuttle-Click Ford Lincoln
Customer Reviews of Tuttle-Click Ford Lincoln
Car shopping with a newborn…sounds horrible, right?
by 03/12/2024
onNot with Duncan and the team Tuttle-Click Lincoln. The service and smiles we got from the moment we walked in was nothing short of amazing. They instantly made us feel like family and wanted to go above and beyond to communicate through 3 different trips to find the right car. I always felt that Duncan had our best interest in mind and he texted me the moment the car was delivered onto the lot. The buying experience was a breeze and gave us lots of laughs. We not only became a Lincoln owner that day, we became family. Not an ounce of buyers remorse here and can’t wait to tell others. Thank you for reminding us that great service still exists and for keeping the consumer is in the center of your decisions. Appreciate all of you and especially Duncan! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Car shopping with a newborn…sounds horrible, right?
by 03/12/2024
onNot with Duncan and the team Tuttle-Click Lincoln. The service and smiles we got from the moment we walked in was nothing short of amazing. They instantly made us feel like family and wanted to go above and beyond to communicate through 3 different trips to find the right car. I always felt that Duncan had our best interest in mind and he texted me the moment the car was delivered onto the lot. The buying experience was a breeze and gave us lots of laughs. We not only became a Lincoln owner that day, we became family. Not an ounce of buyers remorse here and can’t wait to tell others. Thank you for reminding us that great service still exists and for keeping the consumer is in the center of your decisions. Appreciate all of you and especially Duncan! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Comfortable place and Duncan was amazing
by 10/26/2023
onTalk to Duncan. No pressure and a very nice person.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1st 5k service on 2022 Lincoln Corsair
by 07/27/2023
onThey we accommodating to complete all 5k mileage service and agreed to install a Ford purchased tow hitch and harness kit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The 51-Day Service at Tuttle-Click Ford Irvine, CA
by 07/19/2023
onFor the last 51 days my 2021 F-150 with 18,000 miles has been in the service department at Tuttle-Click Ford in Irvine, CA. I took the vehicle in because the back-up camera quit working and there was a notable vibration through the gas pedal when driving. Dropped the car off on May 30, 2023, and waited about a week and hadn’t heard anything so called my Service Advisor. Service Advisor stated he’d find out what was up and call me back. Service Advisor didn’t call back. A few days later I contacted him again and I was told that the front end needed a repair and stated the bearings needed replacement. Unfortunately, the bearings he needed were on back-order and he’d get back to me in a week or so. After another week or so went by I texted Mr. Service Advisor several times and didn’t hear back. I then called and he picked up and he told me the parts were going to be in soon and I’d likely have the car back in a few days. Another week goes by and now Mr. Service Advisor won’t return texts or calls so I call and ask for the Service Manager. I’m told that person isn’t in but that they’d have him call me back. The “Service Manager” then calls me back same day. He knows nothing about my vehicle and says he’ll look into it and call me back. Mr. Service Manager never calls back. After a day or so I call Mr. Service Manager again and find out the parts they need still aren’t in. I now hop on the Tuttle-Click website and find out that the “Service Manager” is just another Service Advisor playing Service Manager. I find out who the General Manager, Service Director, and real Service Managers are and shoot them an email with a brief synopsis of the situation and ask for a call back. The real Service Manager then calls me back promptly, but doesn’t know anything about my truck and says he’ll figure it out and call me back same day. Well, real Service Manager doesn’t call back same day so next morning I shoot an email to the General Manager, Service Director, and real Service manager and state that it sure doesn’t seem like anyone at your shop likes calling people back. That email prompts an immediate and rather angry phone call from the real Service Manager. I don’t want to get into the personal issues he had that prevented him from calling me back, but they were legit, and I ultimately told him that I’d have done the same thing and left for the day if the roles were reversed, but jeez, the tone of voice was something else. I guess the real Service Manager felt bad because he later called back and apologized. So the real Service Manager ultimately tells me the driveshaft needs replacement, not the bearings, but the part isn’t in, but will be in soon. I think from the point the real Service Manager got involved it took another six days or so to get me to today and I just now got the truck back here on July 19, 2023. So during the last five days I’ve been addressing my concerns and the general run around I’ve gotten with the General Manager at Tuttle-Click. I’ll state that he seemed reasonable enough of a chap and I told him straight up that I was essentially seeking a nice financial settlement to this debacle that would suit me nicely. Specifically, I asked the General Manager to pay off the current F-150 and give me $7500 off MSRP on a new 2023 F-150 Lariat Powerboost, which is what I have. The net loss to him on the trade value of my current truck was going to be $5000. I was perfectly clear that this was the deal I needed or I’d be sharing my experiences with the world. The General Manager said it was not a fair deal and told me there was nothing he could do more on the trade and that he could go up to $5000 off MSRP maximum. Since I don’t need a new truck bad enough to pay what I could probably negotiate at any other nearby dealer, I declined the offer and my review is here now for your consideration. I want to add that I paid nearly $2000 in payments on the truck while it sat idle and I got jerked around by Tuttle-Click. And finally, I’m sure some of you will say that’s what I get for buying a Ford!! I should have known and I had honestly sworn these off years ago since the transmissions kept failing on them for me. Good lesson learned….I’ll take the money when I eventually sell this truck and go back to Toyota or Chevy, which I’ve had better luck with quite honestly.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Review of Service Director Sean
by 03/25/2023
onSean is incredible! He solved a very serious problem that had been ongoing for 8 months and handled it professionally and ultra fast. I cannot over-emphasize how impressed I was with his service from the very beginning. Tuttle-Click should be proud to have Sean as their Service Director!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Service Advisor
by 01/25/2023
onMy service advisor, Nolan Letman, did an outstanding job of taking care of my problem with our Lincoln and worked with the GSM to ensure that I as a customer was truly satisfied! In light of how busy the dealership is, he was able to expedite the completion of the repair. I highly recommend contacting Nolan for any Lincoln service needs!
- Recommend this dealer? Yes
Reza and Calvin- a winning combo!
by 01/05/2023
onReza is my guy for honest and upfront service. I can’t say enough good things about Reza. He went out of his way to help me get my car. He came back after he was off of work to make sure the deal went through without a hitch. His manager, Calvin, also a genuine and honest man. What a surprise to find 2 people with great values which extend beyond their bottom line. They made sure I got a fair deal. Thank you for exceeding my expectations. Everyone there was so kind.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Appointment should matter
by 11/26/2022
onNOLAN WAS GREAT!!! I made an appointment 2 weeks prior noting exactly what I needed but that didn’t get transferred into my file and I had to wait an hour to be seen
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service
by 11/20/2022
onI have been getting my wife’s car serviced here for 7 years. They are amazing! One of the most honest service departments I’ve worked with. Would highly recommend them.
- Recommend this dealer? Yes
Great experience
by 11/15/2022
onSpecial ordered a navigator. Process was 90% telephonic and it couldn’t have gone smoother. Very pleased.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service.
by 11/02/2022
onTook the car in for regular oil change and they found a few other things that needed attention. Shawn stepped in and provided excellent service above and beyond the expected.
- Recommend this dealer? Yes
Easy and fast
by 11/01/2022
onNolan makes my service visits easy and efficient. He's organized and timely. I use Tuttle Click for all of my vehicle service.
- Recommend this dealer? Yes
New Purchase
by 09/06/2022
onGreat sales team. Solved problems to get us into our dream truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Car Shopping with Kids
by 09/03/2022
onCar Shopping with Kids… sounds like a nightmare and often is. Not so with Tuttle-Click Lincoln Ford in Irvine, CA. From their dedicated child play room to the patient and kind staff, they make the process as easy as it can be with a 2 year old and a 4 month old. We spent three days for several hours each time, test driving, checking just about ever configuration of car seat installation, repeatedly loading in strollers, cribs, diaper bags and all manner of mommy gear. Our salesman, Reza, was so patient and easy to work with and never made us feel rushed or pressured. With concierge treatment at every point along the way, we are quite impressed with our Lincoln experience. We are proud to be the new owners of a beautiful 2022 Grand Touring Aviator.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Nathan & Mason did an outstanding job taking care of us!
by 08/06/2022
onService dept is top notch as is the sales dept! Everyone we dealt with was friendly and took care of our business promptly. Their dealership is beautiful as well. I highly recommend Tuttle Click Ford!
- Recommend this dealer? Yes
Purchasing My Leased Vehicle
by 08/03/2022
onI chose to purchase my 2019 Ford Fusion at the end of my lease. Nathan Hart assisted in the transaction, handling all the paperwork. Nathan did an excellent job. He was helpful and professional. I would highly recommend Nathan to anyone wanting to do business with Tuttle-Click. My only criticism of Tuttle-Click is that they attempt to charge outrageous prices for the Forde extended warranties. You can easily find the same Ford extended warranty on the internet or through other Ford dealers for much less than what Tuttle-Click attempts to charge.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fabulous dealership
by 08/02/2022
onThe sales staff is fabulous!!! They are smart, knowledgeable, kind, patient, and fun!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best experience buying a car EVER!!!
by 07/09/2022
onI really liked that thru the day we were having txt negotiations with the sales person and by the time we set up the drive test appt he had all paper work ready.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Tuttle-Click Ford is Awesome!
by 07/03/2022
onI did some research before placing my order of Mach E. Tuttle-Click received highly positive reviews. My experience with them and sales person Brandon and financier Mason was awesome. I would definitely highly recommend them to anyone shopping for Ford cars.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Easy Process at Tuttle Click
by 05/17/2022
onThis is 5th vehicle I’ve leased through Tuttle-Click and I’m always happy with the professionalism of the staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great customer service
by 05/11/2022
onReza was great with our new Ford Bronco Sport experience. He walked us through every step all the questions we had he had a answer. We highly recommend tuttle click Ford. Thanks for this awesome Bronco
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
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