Huntington Beach Ford

by Unhappy Customer on 03/06/2022

We went back to this dealer to buy out our cars for lease end. They added on warranties that cost me over $7000 without informing me that these were optional. In fact they told me that I have to get it and we can't take it out. Later I found out that this was optional. I went back to get it removed and they were extremely rude and they did not help me to cancel the warranty. Horrible greasy dealership with extremely rude and obnoxious manager, sales person and finance person. If I could give them a negative stars I would in a heart beat. I am so upset.

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by Christian L on 08/12/2021

Vehicle was custom ordered at Huntington Beach Ford and when it arrived it also had a surprise 20% dealer mark up. Due to chip shortages it took 8 months to arrive and thus added a 4% increase on the MSRP. And then it was upon me to try to hassle to get what was originally agreed upon or walk. Telling me things like once you leave it will be sold tomorrow. AJ tried his best with what alex and the rest of the crew were pulling. Ordered a custom vehicle to avoid the sales process, Instead of signing and leaving, I was thrown right into the lions den of negotiations with AJ and the man behind the glass. Every offer was the last offer, was really quite the show. Good cop, bad cop. If only I would have had some snacks too. We all understand if this was their vehicle they got sent from Ford and had it on the lot, sell it for whatever price you choose. But when someone orders a custom vehicle and turns down other similar ones to wait for the right one, then to find out they want to charge more than the ones you passed up with lots more options. Only to try and sell you on a van you already signed for with a surprise markup. Just be sure to check if they can or will honor your agreement before making any other prior business arrangements. You may find yourself hiring people and renting space. Only to find out you may have to wait for another vehicle and have to put them on hold while you still have to pay rent. There were no updates sent to me during the process, I had to send an email to get an update just about every time. Also be sure not to let the older guy gate keep you from seeing the finance department, he likes to shut anything down regarding finance. Told me I could use my own financing. Then says because of covid I have to use theirs. Then the finance guy of course avoided any real questions and mumbled over my payment and wouldn’t should me the fees or any of the numbers. Saying Ford will send it to me in the mail. But also said that it’s always been that way at this dealer requiring the use of Ford financing to buy the vehicle or you can’t get it. And also gave me confirmation I was told wrong info at the beginning about bringing my own financing. Honest opinion, you can probably go here and have a good buying experience. However if you want to take the gamble out of it, call literally any other Ford and you’ll be able to see the difference in customer service and ethics right away. Bonus tip: the other dealers only require fully refundable $100 deposit. Here it’s 10% and if you don’t want it and they have to sell it for a loss, that comes out of your deposit. But when months passed by waiting for the vehicle, they were totally willing to send me my deposit back and keep the van on the lot. As an attempt to avoid the hassle I went through and get straight to their profits.

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by sckane79 on 10/24/2017

I'm an out of state customer who found an Audi I was interested in on their lot through cars(dot)com. Below is our email chain in reverse chronological order. Enjoy: --- Unhappy Customer, I apologize, it is engine and transmission. I did mentioned you earlier that there are customer asking for this car. I think you should look up some other dealership for your inquiries, which are closer to you it will be less hassle for you and for us as well. Good luck with your search. --- Ismail, Usually the powertrain is considered to include the engine and transmission. The suspension is not usually part of powertrain warranties. Please email me the inspection report and the details of the powertrain warranty (the actual paperwork detailing the coverage provided by the warranty). I need to be able to read these documents before I can move forward. I appreciate your time. Best, Unhappy Customer --- Power terrain is Engine and Suspension. --- Can I get some literature on the 3 year powertrain warranty? I have spoken with South Coast Audi, they're about 10 mi away from you. They have openings as soon as tomorrow. I'd need someone to drop off the car for me. I'd of course pay for the inspection. Can you give me a true out the door price. Bear in mind I won't be paying CA taxes as I'm out of state. Best, Unhappy Customer --- Hey Unhappy Customer, Certified means that the car has been gone through a complete check up, and passed all the test. Also has 3 years power terrain warranty. The price is already been marked down. There is not much I can do on the price, probably couple of Hundred dollars. If you are interested please let me know I will do my best as for as the delivery of the vehicle and other formalities are concerned. Thanks. Arshad Ismail --- Ismail, I'm a little confused by what "certified" means. Could you provide details? Also could you give me your best price out the door? Feel free to text for a faster response. Best, Unhappy Customer --- Unhappy Customer, Absolutely, whatever makes you feel better before purchasing this vehicle. However, you will be responsible for the inspection cost, since its been completely inspected and checked by our dealership and that's why its certified. Let me know when you can send someone for inspection. Thanks. Ismail --- Ismail, What's your best price out the door? I'm prepared to purchase contingent on third party Audi inspection. I believe Center Audi is closest to you. Best, Unhappy Customer --- Unhappy Customer, Thanks for the example pics, I looked up second time for any blemishes or scratches, when I took the pics. This car is scratch less. Also, inside the car the leather seats have no cracks. The interior is in great condition as well. I wish I could show this car to you in person, that would have clarify pretty much everything about this car. Also, I have two other customer looking at the car, so if you let me know by today I will start the paper work. As you know shipping will take sometime as well. I will wait for your response. Thanks. --- Thanks for the pics. Don't mean to be a hassle but I've attached examples of the pics I'm looking for. As I mentioned in our phone call, I just want to see ANY blemishes no matter how minor. --- Unhappy Customer, I hope these pics will serve the purpose, I am not a professional photographer, but I tried my best. Let me know if they are good enough for you to make a decision on this car. I will also send you the small clip I recorded this morning. Thanks.

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by Dorothy42 on 03/18/2016

Everyone we dealt with was friendly and professional. The showroom was clean with lots of room. The only issue was a shortage of parking. There was parking on side streets behind the dealership.

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by DAdams1964 on 03/16/2016

AJ was very pleasant and easy to work with asked the right questions and helped us get into the right vehicle. Overall a fairly smooth and "quick" experience. Jason in sales was also helpful, spoke with him the first time we stopped by to look at the vehicle, also he helped with explain some of the sync features after our purchase. Roger in finance was also easy to deal with.

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by Amy_N_033 on 03/10/2016

Brandon was very willing to work with us to answer all our questions we had regarding the 2016 Explorer and the differences between the trim packages. He went out of his way to help us find what we were looking for in our new car.

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