Lithia Nissan of Clovis

by Laura S on 03/01/2023

We have purchased a dozen used cars in Fresno/Clovis the past 2 decades and this is the first time we have had just a horrendous experience. I thought going to a reputable dealership meant we'd receive good treatment and fair dealings but unfortunately we have had anything but. We purchased a used 2018 Honda Pilot the evening of 1/8/23. We were assured it had been given a thorough inspection and everything was in great working order. We were dismayed a bit at the fact that we were told $3k of upgrades were already installed making the price $3k higher than was advertised online. It felt quite deceptive but finally in working with sales manager Caden M. we agreed to keep just 1 of the upgrades and paid $1k more than the listed price because we really liked the car. Here's what's happened since we signed the papers: 1. We were only told upon leaving the dealership that there was 1 key fob. A second key fob is $400 and we were not informed in negotiations that there was a key fob missing. 2. We found paint splatter all over the front of the vehicle when we saw it the next day in the daylight. We had to hire a detailer to come get it off and purchase new bumper grills and pillar covers to rectify this, all of which cost us $400 and the side mirrors have permanent damage. 3. Less than 2 months after owning the vehicle it started squealing uncontrollably. Upon taking it in we were informed that all four rotors are warped, all 4 brake pads need replacing and the brake fluid needed to be exchanged for a total of $939.85. In contacting Nissan we have been told the vehicle passed their inspection on these points but that is clearly not the case and they have been unwilling to work with us in any way here. I'm so disappointed and dismayed by this dealership and experience. We were so excited about our new to us vehicle and now on top of paying $1k more than the listed price we are out of pocket an additional $1,800 already and who knows what else lies in wait for us. To say we are utterly devastated here is not an exaggeration. We have spoken to the dealership several times and they have been unwilling in any way to make any of this right and their general sentiment is "buyer beware", so I am here to at least warn another buyer off of making the same mistake.

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by Malika N on 04/25/2022

On March 8th, 2022, my boyfriend and I were in a car accident that resulted in my car being totaled. A same day payout was made March 16th, and I received $3K, and the remainder left on my totaled car was paid off to the loan company. I ended up here to purchase my car. They end up putting me in a car that I had to take back within in 48 hours due to problems with the engine and now with the catalytic converter. They lied to me about the loan process and are refusing to let me out of the car despite the GM, Al Pacheco, giving me his word that if the car was not in working condition within 10 days, he would "rip up the contract himself". He has avoided my calls ever since. Over a month later, I have no car and no refund and no contact from Al.

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by Lindsey on 06/30/2019

Just bought a car at Lithia Nissan of Clovis and Erik Perez was so helpful and personable! Customer service is their number one priority here. They made sure to help me get the best deal on a car that best fit my needs! Thanks also to Brenda and Edmund! UPDATE: Just want to add the following. I went in preapproved with a credit union and could have been in and out in an hour but was unsure that I was getting the best financing option with my bank. Erik, Edmund and Bobby took the time (four hours) to find the absolute best deal (IT WAS AMAZING). These people will work with you on anything you need and if you voice any concerns, I guarantee they can come up with a solution that will erase any doubts. Lithia Nissan of Clovis has a great team. One more shout out because, really they deserve it: THANK YOU ERIK, EDMUND, BOBBY AND BRENDA. I genuinely appreciate all of your time and effort.

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by Jvong11 on 11/05/2016

This place was very friendly and really took care of everything I needed when I went in. I thought I was going to have to wait 3 hours but I waited 10 minutes in their lounge with complimentary coffee and wifi before they gave me a ride back to my work and then texted me to tell me that my service was done before coming back to pick me up. It was very convenient!

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by dsusanch on 08/31/2016

Great service. Manager honored expired coupon.

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by ericl5112 on 08/13/2016

Service was finished ahead of schedule, and the people I worked where fast, friendly, and kept me in the loop.

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