Customer Reviews of Audi Beverly Hills
Go elsewhere
byon 04/21/2022
Run AWAY from Audi of Beverly Hills. In March I purchased an Audi e-Tron from this dealership and during my test drive I asked my sales associate why the range was so low on a 200 mile range car (It was showing 89-90miles) They said “oh it’ll correct itself after you drive it some more.” After purchasing the car and one day of driving it still was showing remarkably low range and at one point it went from 50% to 25% right away and I was given a warning to recharge the car. I found the previous owners insurance and registration in the car as well as their home address and garage door saved in the infotainment. I had to take it to the service center the next day to figure out what is wrong with the battery. Fast forward 36+ days, the car is STILL in the service, my sales manager and associate refuse to return my call and I’ve just been told “I have to wait till the car is repaired.” The service department keeps informing me that they are working on the car, but at this point I have zero faith the car will be repaired. I have made payments on the car, as well as gotten the license plate and car registration, for a car that is not in my operation. I didn’t buy an EV to get a gas loaner car to drive around putting gas in a 20 gallon SUV at 6 bucks a gallon. I have retained a lemon law attorney as I believe the car they sold me was defective in the first place and no one wanted to say anything. Go to a different Audi dealer, it’ll save you heartache, money and time. I have let all my friends, family, co workers know, just go elsewhere since clearly what they say they care about on their website, they do not. They just want a fast buck. Also if you’ve already leased or purchased an Audi from there, remember to clear your personal identifiable information out of your car because they can’t be bothered to look in the glove box nor will they do any inspections of the car thereafter when you return or sell it to them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Be careful w/ Audi Beverly Hills on end of lease buyout-overpriced warranty
byon 04/02/2022
Watch out for Fletcher Jones Beverly Hills Audi when making an end of lease purchase of your vehicle for residual value. They will try to shove you into an overpriced extended warranty product in exchange for doing you the “favor” of not charging you $400 for handling the payoff and DMV transfer of title. Three [non-permissible content removed] I encountered were Johanna Felchlin, Jessica Levi and Greg Arouchanov. They tried to sell me a 5-year 75k mile extended warranty for $4,300. I declined and shopped around and found essentially the same warranty from Select Auto Protect for $2450, [contact info removed] and with a $50 deductible vs. Audi’s $100.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Refinance
byon 03/23/2022
Ramon was great in financing
Excellence Achieved, Experience Elevated
byon 02/24/2022
Ryan helped me purchase my Audi A6. The process was smooth and seamless and fast. I am looking forward to enjoying my new car and can’t wait to get my next car from Ryan at Audi Beverly Hills.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thanks Jared.
byon 02/18/2022
I meet this guy called Jared, he understood directly what I was looking for. I bought the last Rs5 thanks to him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Amazing experience!
byon 02/14/2022
This was my first time getting an Audi - and the experience was fantastic! The fastest and most thorough service I’ve had leasing a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
E-Tron Lease
byon 01/25/2022
Great service was provided as well as prompt delivery.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Fast, easy, no pressure
byon 01/18/2022
I truly enjoyed the entire process. No high pressure, faux urgency tactics, honesty about my trade-in value and what could and couldn't be done on a new lease deal. Great experience all around.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good no nonsense sercvice
byon 01/08/2022
We've been to this same dealership to lease a car twice before so we're comfortable and they treat us well. We had questions about the costs of extra services (Audi Lease bu they helped resolve them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easiest purchase I’ve ever made
byon 10/21/2021
I often get along with people in dealerships but this was beyond anything I’ve ever experienced. These wonderful people, and it was a whole squad, took care of everything for me with minimal involvement on my part. Then I just enjoy working with them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Loving it in BH
byon 10/14/2021
I want to start out by saying they were so easy to deal with and I was a little worried because they're in Beverly Hills. But there is absolutely nothing to worry about they didn't overcharge me and they thoroughly went through all my options of what I canning cannot do and how to operate the vehicle and what would be the best purchase option. Overall experience for all intents purposes was darn awesome.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Customer Service Bar None
byon 09/20/2021
I went to see Ryan Bradley to lease a new Audi and received the best customer service! Ryan was down to earth, easy to talk to, listened to my requests and got me through the process of leasing my new vehicle efficiently and expediently. Hands down, best experience I've had in all my dealings with dealerships.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Love my salesman...
byon 08/15/2021
Ryan has helped me with my last four leases. He always asks the right questions, extends me every discount and special deal available, and get it delivered to me WAY up in SF in no time- this guy is a true professional, and knows how to keep me coming back! Thanks Ryan!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hassem Audi BH
byon 08/02/2021
Hassem was incredibly professional and his service was 100%. I would direct anyone I know to contact him directly. He’s sharp, on point, addresses all issues and in a timely manner. He does not keep you waiting and he’s pro active. I had the intention on buying one car and ended up buying two and happy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Audi e-tron
byon 03/22/2021
Had an amazing experience with Audi Beverly Hills and in particular w/ Ryan Bradley - he truly knew the ins & outs of my new e-tron! Thanks again, Ryan!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great salesperson - good deal
byon 03/17/2021
I leased a new Audi A6. My salesperson was Ark. He went above and beyond the call of duty. I was concerned that the car might not "clear" my dirveway because my driveway is a steep incline and and then a steep drop. He drove the car to my house to make sure it had enough clearance.It made it by about 1/4 inch. Then after I leased the new Audi, he followed me home so that I could drop off the Audi. He then drove me back to the dealership to pick up the rental car I had used to get to the dealership. Also, he gave me a really good deal in that I got 6% off the MSRP, plus $5500 in various incentives. On top of all that, the finance manager, Shafiq, was very professional and made the lease process seamless. He walked me through all the details and didn't try to pressure me to buy any extras. He explained the pros and cons of the different options and only recommended the one that made sense for me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Exceptional experience
byon 03/12/2021
I received a message from Audi Beverly Hills reminding me my lease on my vehicle would end in the next two months. I was invited to discover the updated changes in the Q5 I currently drive. Everyone was professional for the entire experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience
byon 03/02/2021
We had a very good experience with this dealership. We were treated respectfully and not pushed at all. The sales person, finance manager and sales manager were very friendly and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
The BEST!!!
byon 02/27/2021
My experience with Beverly Hills Audi was perfect. Super helpful people - from initial contact with the online guy, Sasha to my salesman, Sorouch to the finance girl, Armani. ALL exceptional, professional people. No pressure- very chill.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Satisfying and Pleasant experience
byon 02/25/2021
Started a conversation via email with the team at Audi Beverly Hills because of my apprehension to spending all day at a dealership negotiating the price. They presented a reasonable offer and we decided on a time to meet. We spent a few minutes ironing out the details and I was driving home in a new Audi. My experience with all that I encountered from the salesperson to his manager and even the finance person. The whole process went smoothly and my experience was surprisingly great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Tina is incredible!
byon 08/01/2019
This is my second time getting a car from this dealership (and 4th Audi). While I had never worked with Tina before, I can't say enough amazing things about her and my experience throughout the transaction. I have already recommended her to two friends and it has only been 24 hours!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Audi Beverly Hills, a Fletcher Jones Company in Beverly Hills, CA is Driven to Deliver a World Class Guest Experience through the pursuit of Excellence and is the Nation's #1 Audi Center for the 6th Consecutive Year!* Audi Beverly Hills will be your Southern California destination for all your automotive needs. As a Fletcher Jones Company, the associates at Audi Beverly Hills will be highly trained to align with our guest to identify needs and graciously provide a solution that exceeds their expectations.
*Number One Claim based on Audi USA New Sales Results 12/31/20.
1 Comments