Weatherford BMW
Customer Reviews of Weatherford BMW
Simple and Safe Car Buying
byon 11/10/2020
Hermine Terhorst helped me check the stock of a certified vehicle, set up a convenient test drive time, let me handle all the paperwork from the comfort of my house, and simply walk up and pick up my car. Would recommend to anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Complete lack of customer service
byon 10/07/2019
Arranged to purchase a car and set an appointment to pick it up. Drove an hour to get there, only to find out the car had been sold the day before. Emails ignored, calls not returned, complete disregard for customer's time. Wasted two hours of my time driving, not to mention time emailing and calling. Completely unprofessional. Don't waste your time with Weatherford. Many other, better choices available in the Bay Area, and you won't have to fight your way through 880 traffic to get there.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Amazing Sales Experience
byon 07/13/2019
Hermine Terhorst is the BEST ever person I have dealt with in last 19 years of buying 5 BMW X5. This experience is more UNIQUE ever and AMAZING because I never went to Weatherford BMW showroom. Dealt with her day 1 over the phone and she is just amazingly customer focused and diligent and will do everything possible to meet customer requirements. For next many BMWs I am only dealing with her. This review may sound over-the-top, but it is only the truthful experience of last 4 days buying a car over $66,000 and that credit goes to Hermine.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Kevin Thomas was very helpful
byon 12/20/2018
We just wanted to thank Kevin Thomas. He was very helpful in walking my wife and I through the model line while explaining the various differences. He helped us quickly decide what would be best for our driving requirements.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Kevin Thomas rocks!!
byon 12/16/2018
I worked with Kevin Thomas to purchase my leased BMW 320i. I was initially undecided whether to upgrade the lease to another model and Kevin encouraged me to try out many options. He was extremely friendly, professional and thorough and it helped that he knew his cars well. Still, I left undecided and was mulling things over as my current car was in great shape. Then Kevin proactively called me again to check where I was with my decision and that call helped me finalize right away and I decided to buy my car right there. Kevin was extremely efficient in helping me work through my finances, came to my office with the paperwork and then worked around my time to close the financing out. Simply amazing!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
they acted like they were doing me a favor
byon 07/11/2018
I found their sales org to be disorganized and they acted like they were doing me a favor by showing selling me a new car. They have very little work to do to get my business. I test drove a car once and was paying cash. The only time I felt like a customer was the day I picked it up (special order) - but of course they then requested a good review on my experience. I will never buy anything from them again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Certtified Pre-Owened 2017 330i
byon 02/06/2018
MaryLiz from Sales is awesome! I had a great experience purchasing my Certified Pre-Owned 2017 330i from her. She was very personable and interested in learning about me and my interest in the car. It was a comfortable customer experience and I appreciate that she was not super salesy. I believe she was very honest, which is very important when making such a big purchase. MaryLiz even sent me a handwritten Christmas thank you note! That's pretty awesome, I will definitely be buying my next BMW from her! Andrew Lam from Finance was also amazing! He was very honest about all the extended/extra warranties for purchase and made the process very painless and quick. It did take Weatherford over 1 month to finally send me my owner's manual. I'm not sure who's fault that was, but it was a little annoying. About a week after my purchase, I heard a very annoying humming sound at cruising speeds ( > 40 mph). I took it to the Weatherford repair shop and they gave me a loaner and fixed the problem in 1.5 days (the weather strip was not sealed correctly to the windshield). Overall, I'm a happy customer and was very satisfied with the Sales/Service at BMW Weatherford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My Experience at Weatherford BMW
byon 12/08/2017
Ben Hong and Sammy Velasco were Amazing. They were very helpful, resourceful and attentive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Lease
byon 11/29/2017
I highly recommend Weatherford BMW and working with Kevin Thomas. I left with a new lease on a beautiful 330i!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Bmw dealership
byon 10/21/2017
This is my first ever review and Im more than happy to give Weatherford a 5 star. Their customer service is phenomenal and the facility is top notch. All of the used cars are stored inside their facility and they are all in immaculate condition. When your interested in a car do not hesitate to contact weatherford and ask for JV. JV delivers and does not disappoint. My transaction was smooth and stress free from the start and all the way to the end. Everything was communicated through text and email and upon arrival everything was done fast and precise. JV Even had their in-house expert take me for a test drive. Thank you Justin. 5 stars all the way! Thank you JV and thank you Weatherford BMW
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Andoni
byon 10/21/2017
This is my third BMW (325i, 435i and now m550xi) every other BMW dealership treated me like the didn't want my business. It was pretty off putting. I found myself in a place where I didn't really care for a new car. Enter Kevin Thomas! He sent me an email, we spoke on the phone, I was back in the market. He was kind, understanding, very knowledgeable. We toured the showroom, he led inventories and after a little research, we found the specific m550 about 50 miles away at another dealership. That m550 is my new baby!!! I was so pleased with the experience that I arrived with a box full of sandwiches chips and drinks for the crew that made my buying experience possible! STRONGLY RECOMMEND KEVIN THOMAS! I have to also give a huge shout out to Andoni, my BMW Genius. He is the most polite and knowledgeable guy. He walked me through every feature of me new car. Ive also been in contact with him for accessories and parts to personalize my car! He really makes me feel like a vip at BMW!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Weatherford BMW
byon 10/20/2017
Working with Joe Combs was such a nice experience. He was so personal and informative. Weatherford has a very nice facility, a very large inventory of vehicles and everyone there is so friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Simply the bestI
byon 10/11/2017
I cannot say enough about the care and service I received from Kevin Thomas while leasing my new car. Kevin and his colleagues at Weatherford are top notch, no pressure, honest and great to hang out with while waiting for paperwork to be completed. Shout out to Evan the genius for his help too!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
the best car buying experience
byon 09/27/2017
I don't usually write reviews. I have purhcased multiple new cars the last decade this by far has been the best. Look for Kevin J Thomas. No rush, Not pushy and absolutely looked our for customer first. I could clearly see that he was trying to work with me. Here is the crazy part i was not even there to buy a car and few hours later left with a Brand New M4 Thanks Kevin
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buying a car at Weatherford BMW
byon 09/09/2017
Kevin Thomas was the sales person assisting us in the car buying process. He did a superb job. He listened to our needs. He provided valuable information. He was patient in working with us through the choices evaluation and decision making process. Kevin's help was instrumental in making this a pleasant and successful car buying experience for me and my wife.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My experience at Weatherford BMW with JV.
byon 08/22/2017
I went to Weatherboard BMW to get my ladys car trade in. I meet JV Huynh and his first impression was very nice and with a friendly greeting. Our experience with him from START to END was awesome and we were very happy with his service. He LISTENED and assist us with a patient. We had minor issues with the car but he got on top of it and took care of it. Meaning, he called and made all the arrangements, got us a loaner car to drive, he calls and text us with updates. The car was returned and my lady wasnt happy with it. So we took it back nothing is perfect, I know that. We had up and down, but JV CARED (hard to find ppl like that) and took care of the situation right-of-way.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great deal on an awesome car!
byon 08/17/2017
I am enjoying my new 340 and I am pleasantly surprised by how loaded it is. Kevin Thomas was very helpful in finding the right car and was easy to work with through the processes of leasing my car. He had to do some work to get my deal done but I am very happy with the deal I got. If you are looking for an easy way to get an amazing car at a great deal then go to Berkeley and ask for Kevin Thomas.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Stellar Salesperson
byon 08/16/2017
I had a flawless car-leasing experience at Weatherford. MaryLiz, my salesperson, was easy to work with, flexible and accommodating. The lease transaction took less time than I thought it would, and their Genius gave me a quick orientation to the hi-tech features of my i3. I'm happy that Weatherford is a part of my community.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Top notch service
byon 08/12/2017
Great dealer, attentive, excellent service. Kevin was responsive and very helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 07/21/2017
The service team at Weatherford BMW is a breeze and they are second to none around the Bay Area. Go to the dealership to get you dream car and make yourself known to KevinThomas, he will be taking good care of you. I just got myself a Birthday present last Saturday after seeing him for about 5 hours, and finally drove home with a brand new 530i The service is phenomenal and am extremely pleased with the entire service given from sales to finance teams. Keep up the good work and a job well done.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great sales person
byon 07/15/2017
We've entered Weatherford BMW in order to check a pre-owned mini-van. The facilities are top tier and we've been helped with Mr. Kevin Thomas who was very patient and professional. We ended up with an i3 since we need smaller car as well (and the mini-van didn't fit our needs). Kevin was very professional and spent few hours with us going through the decision making, We really recommend Weatherford BMW as a "different" car dealership experience where you can trust the sales process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
