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Awarded 2023, 2024

Royal Kia

Awarded 2023, 2024
Today 8:00 AM - 8:00 PM

Customer Reviews of Royal Kia

5.0
Overall Rating
4.98 out of 5 stars(340)
Recommend: Yes (327) No (4)
Write a review: Sales | Service
5 out of 5 starssales Rating

Felt like Family

by Betty on 05/02/2024

Donovan and Humberto were so nice, so helpful and explained the vehicle so well. no pressure, no hard sales pitch. an overall great experience with wonderful people

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

340 Reviews
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5 out of 5 starsservice Rating

Love Kia

by Jennifer on 05/03/2024

Walk in are VERY welcome

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Felt like Family

by Betty on 05/02/2024

Donovan and Humberto were so nice, so helpful and explained the vehicle so well. no pressure, no hard sales pitch. an overall great experience with wonderful people

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Royal Kia in Tucson is the way to go! Pearl is the name of my new Kia Soul.

by JCP on 04/27/2024

There are several levels of support at Royal Kia. I started with an online chat and then Taylor Lawrence contacted me and set me up with someone with an iPhone so that we could FaceTime. From there everything went smoothly and within a week I had a new car delivered to my driveway. Good job!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

Great service and personal assistance, polite and professional at all times

by Donald on 04/22/2024

Great service with polite and professional advisor. Thanks Dave.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

2024 kia

by Joseph on 04/20/2024

no pressure-

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

Great Service, great people.

by Melinda on 04/20/2024

Always get great service and kept up to date on progress of service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Royal Kia Tucson is the Best!

by BelG on 04/18/2024

I love the personalized service & the friendly staff. Loyal customer since 2010.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Great Service

by Allan on 04/17/2024

It was easy to make an appointment and the work was done in a timely manner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Would buy from here again

by Donna on 04/16/2024

Not an aggressive sales policy. Ask questions and listened to the answers

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

Thanks

by Michael on 04/12/2024

The work gets done ask promised.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Great service! This is why I love coming here!

by Bobby on 04/11/2024

Everyone was really helpful and polite. Eddie the service advisor was great. Explained everything in detail and they even fixed a recall the car had! I didn't even mind waiting for it since they have a nice setup for customers!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

First Class

by Mick on 04/05/2024

Royal, and our salesman David provided the very best car buying experience we have ever had. On a 1-10 scale 20! Superb.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

Recommend

by Lisa on 04/02/2024

Helpful advisors, reasonable prices, I feel like I'm treated fairly and with respect

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

James

by Jamesbrown on 04/02/2024

A positive experience. We were helped soon after we arrived. Our salesman was kind and helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

First time experience at Royal Kia

by Chris on 03/30/2024

The speediness of the installation and updates.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Excellent place

by Daniel on 03/28/2024

Dave Loper was very helpful and the wait was not an exorbitant amount of time. The pricing was not bad also!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Refreshing service department

by Steve on 03/26/2024

Well staffed , knowledgeable and friendly

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Excellent experience

by Amanda on 03/25/2024

All sales and management staff were so kind and supportive throughout the whole process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Great Experience!

by Rose on 03/24/2024

Isis Brown was EXCELLENT at communicating on everything from the test drive experience to the purchase paperwork. Also, Isis is amazing at listening & understanding the numerous questions I asked and fully answered each one with patience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Awesome place to purchase

by Richelle on 03/23/2024

The salesperson William was direct and made the purchasing process very comfortable.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

Royal Kia Service Dept. -Excellent service!

by Veronica on 03/22/2024

Very professional, courteous, and efficient.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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