Customer Reviews of BMW of Tucson
Title: Exceptional Experience Purchasing a Certified Used BMW X3
byon 04/06/2024
I recently had the pleasure of purchasing a certified used BMW X3, and I couldn't be more satisfied with both the vehicle and the entire buying process. From start to finish, my experience at the dealership was nothing short of exceptional.Upon arriving at the dealership, I was greeted warmly by the staff, who were knowledgeable and attentive throughout the entire process. They guided me through the available options and patiently answered all of my questions, ensuring that I felt confident in my decision.The certified used BMW X3 exceeded my expectations in terms of quality and performance. It was meticulously inspected and maintained, giving me peace of mind knowing that I was driving a reliable and well-cared-for vehicle. The sleek design and luxurious features of the X3 truly impressed me, and I couldn't wait to hit the road in my new car.Moreover, the dealership's commitment to customer satisfaction was evident in every interaction. They went above and beyond to accommodate my needs and preferences, making the purchasing process smooth and hassle-free. From securing financing to finalizing the paperwork, everything was handled efficiently and professionally.Overall, my experience purchasing a certified used BMW X3 was outstanding. I highly recommend this dealership to anyone in search of a high-quality pre-owned vehicle and exceptional customer service. I am incredibly grateful for their assistance and couldn't be happier with my decision to invest in a BMW X3.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Title: Exceptional Experience Purchasing a Certified Used BMW X3
byon 04/06/2024
I recently had the pleasure of purchasing a certified used BMW X3, and I couldn't be more satisfied with both the vehicle and the entire buying process. From start to finish, my experience at the dealership was nothing short of exceptional.Upon arriving at the dealership, I was greeted warmly by the staff, who were knowledgeable and attentive throughout the entire process. They guided me through the available options and patiently answered all of my questions, ensuring that I felt confident in my decision.The certified used BMW X3 exceeded my expectations in terms of quality and performance. It was meticulously inspected and maintained, giving me peace of mind knowing that I was driving a reliable and well-cared-for vehicle. The sleek design and luxurious features of the X3 truly impressed me, and I couldn't wait to hit the road in my new car.Moreover, the dealership's commitment to customer satisfaction was evident in every interaction. They went above and beyond to accommodate my needs and preferences, making the purchasing process smooth and hassle-free. From securing financing to finalizing the paperwork, everything was handled efficiently and professionally.Overall, my experience purchasing a certified used BMW X3 was outstanding. I highly recommend this dealership to anyone in search of a high-quality pre-owned vehicle and exceptional customer service. I am incredibly grateful for their assistance and couldn't be happier with my decision to invest in a BMW X3.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service at BMW, Tucson, Arizona
byon 03/25/2024
I discovered pack rat damage to the wiring of my 330i Tuesday, April 19, 2024, when I started it that morning to go to an appointment. While driving to my appointment I called the main service number and was apparently auto-transfered to a phone bank, where the person told me that the first available opening for service was 0740, Thursday, April 21. Having experienced this before, I knew I needed to take it for service immediately after my appointment. When I arrived the dealership, I spoke with Jessica, one of the two service reps I've worked with since purchasing the car from them 4 years ago. She attended to me immediately, and told me she would have it diagnosed that evening. My car was fixed that night, but I decided to replace my 4 tires, so arranged to pick it up the following morning...a full 24 hours before the person on the phone had told me was the first available time my car could be looked at. In summary, my experience with BMW Tucson has been excellent in every way. That said, their central phone system does not seem to be very well coordinated with the people in Tucson. I recommend that you talk with the people "on the ground" in Tucson, if possible. They will treat you like a valued customer
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
740i
byon 02/25/2024
Great customer service, friendly and welcoming
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Service department
byon 02/19/2024
BMW service is a well oiled machine. The process is seamless and quick. The video of my car and any issues identified makes anything mechanical easily understood.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 02/06/2024
Love having availability for making service appointments quickly. Am able to drop off vehicle and am being updated on progress. Great staff. Highly recommend
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Swift and friendly
byon 02/03/2024
I had a 10am appointment and got check in shortly after. Jayme was friendly and quick to remember details about my car and the services. I did wait a little to get check in, which was go biggie. She explain what was going on and I appreciated that. The waiting area was roomy and clean. I received a video and text say everything that was going on. I walked outside to get some air and my car was done! I also got a text letting me know this.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying a car
byon 02/02/2024
Car buying, in general, is absolutely no fun but BMW Tucson changed the experience. From the first phone call to inquire if the Honda Fit was still on the lot, Patrick Taylor was nothing short of courteous and helpful - this extended to our coming in to your showroom, test driving the car and having all our questions answered. Patrick Mccoy was also wonderful in steering me through the actual transaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very helpful salesman.
byon 02/01/2024
Excellent low pressure help in locating and selling me a BMW X3.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New BMW X1M
byon 01/13/2024
Upgraded from X1 to M Version. Jay Owens, Client Advisor, excellent to deal with. Avoided the drama that is too often part of the process. Fair trade in. Finance went quickly. Honorable place to do business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellence
byon 01/12/2024
Purchasing our BMW X5 was a pleasant experience. From the trade in we had to the price of the new car, BMW made it easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW X1
byon 01/08/2024
This is our 3rd BMW from Tucson BMW. Our salesman has always been knowledgeable and informative. He made our purchase simple and easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mike Kennedy
byon 01/04/2024
Rachel couldn't have been more professional and engaging. Patrick is the best at closing and sealing the deal. Absolutely the best purchasing experience. Thank you all so much.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Refreshing great car purchase experience!
byon 01/01/2024
Switching back to BMW after many years with MB it was a genuine pleasure to do business with BMW Tucson. Brett and Juan Carlos, my Client Advisors, were product savvy, and non-aggressive. I was kept informed of my orders' progress and the delivery was quick and painless. Martin Fiello, Sales Manager, was also instrumental in creating an effortless, smooth, experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Very satisfied with service at BMW Tucson
byon 12/15/2023
BMW of Tucson Service Department is exceptional. My service advisor, Katelyn Withrow, is amazing at her job. She had excellent follow-through with any questions I asked. I choose to have my X7 serviced at this location because I truly appreciate the service technicians' thorough inspection video reports on my car and their commitment to taking care of my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service
byon 12/13/2023
Kaitlyn was my Service Representative and she did a great job! She was professional, friendly, knowledgeable and organized. She was working on a very busy day, shorthanded and super busy but she smiled all day and stayed on top of everything. I would definitely ask to work with her again!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Maintenance Service
byon 12/07/2023
Great Customer care service. I was greeted and helped as soon as I walked in and kept informed of the progress during the service. I was also informed about needing to replace the two front tires and provided a tire replacement estimate. I am very pleased with the quality of service all around.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
such a great job
byon 12/05/2023
super and efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing
byon 12/05/2023
Patrick went above and beyond, what an amazing human. He deserves 100 stars on a scale from one to five.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Two year service
byon 12/04/2023
Every thing went smoothly. Car was cleaned inside and outside.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A special service required on my BMW i3
byon 12/02/2023
Excellent service from the representative, followed through with the rental car and provided the car back to me on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Tucson -- Easy, Comfortable Place to Do Business
byon 11/25/2023
Every step of the way, the team at BMW Tucson made the process of selecting and purchasing our new car simple and pleasant. From our knowledgeable, down-to-earth and friendly salesman who answered our every question, to the finance manager who explained the ins and outs of leasing vs buying in today's market, to the trade-in manager who dealt honestly and fairly with us on our trade, the BMW Tucson team made it easy for us to do business with them each step of the way, and they delivered everything they promised exactly when and as they promised. We're delighted to be new members of the BMW Tucson family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments