Acura of Tempe
Customer Reviews of Acura of Tempe
Easy
byon 05/22/2022
Gary Simpson was our sales professional, he’s was very transparent and took the pressure off! From the time we walked in to driving away with our new RDX took only a couple hours, not all day!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Maintenance
byon 08/10/2022
I have a 2004 Acura MDX. With the help of the Manager Abel Talbo who assigned me to David Willott I have excellent service in a very timely manner. I could not have asked for any better. Thank you so much.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
fast
byon 08/05/2022
dave was great. mdx finished before promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
65000 Miles Timing Belt Service
byon 08/03/2022
David communicated regularly throughout the process and provided updates. He was very responsive and efficient. Dealership was also able to cut service time by half. David’s service and support was on point.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 07/29/2022
Excellent service, Doug is the best and very friendly helpful honestly , thank you very much.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 07/21/2022
Service was excellent. Abel the service manager makes sure you have a great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First vehicle service
byon 07/21/2022
Acura of Tempe's service was outstanding. The staff is supportive, inquisitive and a pleasure to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great service
byon 07/21/2022
Always have excellent service! Quick to respond. Always polite. Techs are knowledgeable and reliable. Advisors are friendly, experienced and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 07/15/2022
It was a pleasure always having my MDX serviced in the Tempe dealership. I had an Auto Butler waxing for the car and oil change, which I do every 6 months for the last 2 years and a half...special mention to Tech Advisor David Willot, who handles all my car's needs and they give GREAT service always and up to your best expectations. I will always keep coming back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 07/13/2022
David W was very good at explaining the details of what was to be done, and my car was ready when promised. Very happy with this service center and all people involved.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Big Service done well
byon 06/29/2022
Well, it was time (66,000 miles and almost six years) to get the timing belt service on our 2017 RDX. Maddie kept us well informed as the process unfolded. Yes, it was expensive but much less than a total engine loss if the belt gives out. We plan to keep this vehicle a few more years and pro rating the cost over 8 years or so of ownership makes it a good deal.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Another Great Experience
byon 06/29/2022
My recent service at Tempe Acura went seamlessly, as usual. My advisor David Wollott was informative and respectful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Servicing my Car
byon 06/24/2022
Great experience, I arrived promptly for my appointment at 7:00am. My service advisor Doug greeted me and got right to business. Took an hour to get the work completed and I was on my way. Friendly staff and pleasant environment
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Exceptional service
byon 06/23/2022
My Acura received exceptional service this June.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2021 RDX
byon 06/22/2022
Always prompt work with appointment - first time I ever felt comfortable waiting on my car - knowing it would be done in a timely manner, and it was
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 06/19/2022
Always great service and friendly staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great communication
byon 06/12/2022
Came in for scheduled maintenance and was informed I had a few additional items that needed to be performed. I was made aware of the additional time it would take. My service rep, Andrew, personally took me over to a place to eat, a porter then picked me up to go to Costco, and finally brought me back in time for my car to be ready. Happy I could knock out some errands while waiting for my car to be serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 06/03/2022
I received excellent service from Madie
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Consistently Excellent Service
byon 06/02/2022
We continue to receive excellent service from Acura of Tempe and David Willot specifically. We are always informed of what's needed, any changes, and the timetable for completing the work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Easy
byon 05/22/2022
Gary Simpson was our sales professional, he’s was very transparent and took the pressure off! From the time we walked in to driving away with our new RDX took only a couple hours, not all day!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Experience
byon 05/11/2022
I was greeted immediately upon driving into service area. My service writer, Andrew, was very thorough with explaining the process. He met with me when the service was completed and explained everything to me. Will definitely take vehicle back there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Service
byon 05/06/2022
Had our RDX serviced and yet again Doug and his team did a great job, timely, and thorough!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
