Customer Reviews of Right Honda
A seamless process
byon 01/08/2024
Dealership had a good selection of cars for me, especially during these times. They worked with me on pricing and we were able to conclude the purchase without drama. Dealership for sales recommended.
Still waiting
byon 04/16/2024
Service rep on Sunday someone would respond early Monday morning. Now Tuesday afternoon and still no response. Tried calling service dept but no answer. How did they get such good reviews???
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Exceptional Service that Goes the Extra Mile at Right Honda
byon 04/15/2024
We recently had our car serviced at Right Honda, and I must say, our technician Danny Shaw went above and beyond in every way possible. Not only was he incredibly accommodating, meeting our specific needs with ease, but he also exceeded our initial expectations. His proactiveness made what could have been a stressful weekend so much more manageable. He represented Right Honda with such professionalism and care that we felt completely at ease. It's clear that customer satisfaction is his priority, and because of his exceptional service, we will definitely continue to choose Right Honda for all our future car needs. Highly recommended!
Honda loyalty that cost me $400 for nothing
byon 01/31/2024
I recently attempted to purchase a vehicle from Right Honda. I worked with Salesman Dino Ingrassia, who was apparently supported by both the Finance Manager and the Director of Sales. From the start they were made aware of my unique credit situation, my available cash downpayment, and understood my downpayment would consist of my fully paid 2018 Honda trade in. As this would have been my third Honda, I was initially excited based on the communications given to me by Mr. Ingrassia. However, after confirming "0 out of pocket should be absolutely no problem", and with $15,500 already being established for my trade, I was told that I would then need to come up with $3960 out of pocket in addition to proceed. This was of course after I had spent $400 out of pocket on legal fees to procure a letter they required which would allow me to finance the vehicle while in the last month of a bankruptcy repayment contract. I felt this experience needed to be shared with potential buyers. Perhaps Scottsdale residents with perfect credit are treated differently, perhaps it's just those of us who are rebuilding our lives who might experience these issues. You may want to reconsider whether you want to purchase your vehicle at Right Honda.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
A seamless process
byon 01/08/2024
Dealership had a good selection of cars for me, especially during these times. They worked with me on pricing and we were able to conclude the purchase without drama. Dealership for sales recommended.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Dealership to purchase your new car!
byon 01/03/2024
I have been buying my new cars from Right Honda since I moved to Scottsdale 16 years ago. Very professional, great pricing, great service. I have tried to see if I could beat their pricing and I have come up empty...I would not buy a Honda anywhere else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Expect Some Problems
byon 07/14/2023
I had a mixed experience with this dealership. They initially offered me a great deal for my trade-in and the new vehicle I purchased from them wasn't too bad either. Kyle, my salesperson, was really great and continued to provide good service even after the sale. However, I encountered some problems when they forgot to send my pay off to the bank for eight days. As a result, my bank account went into a negative balance when the payment day arrived, causing inconvenience. I had been assured that this wouldn't happen, as there were still 13 days before the loan payment was due. To make matters worse, I was charged an additional interest by the bank on top of the 10-day pay-off amount that I had given to the dealership. When I raised this issue with Kyle, that they owe me $70, he completely ignored me and failed to respond for several days. It's disappointing that they turned out to be a typical dealership with false promises and underwhelming service. I would advise others to be cautious and consider online dealerships that offer better transparency and superior customer service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Great dealer
byon 07/09/2023
They do what they say they are going to do and have a great set ice department. Done on time and done well
Great service!
byon 04/28/2023
Facility very well maintained, all service personnel courteous. Allan the service adviser was personable and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service!
byon 04/11/2023
Service representative listened to my concerns and took care of my needs. Very pleasant experience!
Oil change with no appointments
byon 03/22/2023
They are always quick and thoughtful
A1 service
byon 03/20/2023
Excellent customer service. They communicate with you from the time your appointment is made. When I got to the service area I was offered a loner vehicle. I didn't even think about asking fir one. Mike was very helpful throughout the whole process. Thank you, Mike!
Rip off/Bad service
byon 02/27/2023
Was told that their desert protection package include clear bra that protected the front end of the vehicle. After I drove it home, they only installed 1/4 of the hood and a small 6 inches of the side fender, not the bumper. I called to inquire about it and they said that the clear bra does not include the bumper. Also during finance, I saw a $250 fee that tried to sneak in and if I didn't catch that, I would have been even more screwed. Luckily I caught it and the finance guy removed it. Had I known that the desert protection package did not include the clear bra on the front end, I would have not even purchased the vehicle. Funny thing is also after all that I called and spoke with 3 different sales people and they all said that the desert protection package included clear bra on the front bumper. They totally ripped me off and no one even bothered tried to apologize or make it right by any means.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
2 Comments
Service review
byon 02/17/2023
Great service department and very clean waiting room.
Great Service from Dan Organ at Right Honda
byon 09/29/2022
Very efficient well-run Service Department
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hassan was great to work with! He is very courteous and accommodating!
byon 09/17/2022
Everyone treated us in a respectful way and responded quickly to any questions we had. Thank you so much for dealing with us in such a courteous way. Everyone was so friendly!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
A1 Service
byon 09/12/2022
Easy to schedule an appointment for next day. Wait is not too long. Employees are all working together, making an easy transition. Dan Organ is helpful and made himself available for questions, should I have any. Mine was a routine visit, so no questions required.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great services
byon 09/09/2022
Wonderful service department. Ask for Dan Organ. His experience, helpfulness is amazing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service!
byon 09/07/2022
The team at Right Honda are quick and efficient! They are always so helpful and calm, and that makes the experience that much more legit! Thank you guys for keeping my Civic running tip top!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Alex Review
byon 09/07/2022
Excellent service attention always from Alex, in the tradition of Andy Cyr for clients like us for two decades
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda Passport
byon 09/06/2022
I located a new Passport on the dealership website and emailed for more information. I received a response very quickly to discuss the vehicle that I was interested in. I worked with Brenda and she was very professional and prompt and I was able to purchase my new Passport! Brenda and the sales team did a great job and the process was great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great experience!
byon 09/05/2022
Julio Barcelo helped us buy a new Passport and we will seek him out the next time we buy a car. He’s friendly, knowledgeable, patient and a great communicator. We had a fantastic experience and highly recommend Mr. Barcelo and Right Honda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Right Honda, a Honda dealer in Scottsdale, Arizona was built with one mission - Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Honda cars, trucks, and SUVS.
Our Scottsdale Honda dealership is one of the premier Honda dealers in the state of Arizona. Our commitment to customer service is second to none. We offer one of the most comprehensive Honda parts and Honda service departments in Arizona. Right Honda provides Scottsdale, Arizona with an excellent Honda Parts Team. Please be sure to visit our virtual Parts and Service department online righthonda.dealerpro.net, or come in to visit us at 7875 E Frank Lloyd Wright Blvd..
Our primary concern is the satisfaction of our customers in the city of Scottsdale, Arizona, and those surrounding suburbs near Phoenix, Tempe and Chandler, Mesa, Gilbert, Peoria
1 Comments