Mark Kia
Customer Reviews of Mark Kia
I was sold a lemon
byon 02/17/2024
On 8/22/23 I purchased a used vehicle. There was a check engine light on that we were told was the gas cap. The salesman Darren told us to write all the issues down and bring the vehicle back for repair. I called to make appointment with Jasmine the used car service agent. She never called me back I had to physically go into the Service Center to ask for her on 8/24/23 by that time there were several other issues with the vehicle that came up. She had me make an appointment for 9/5/23. on 8/25 there was a problem with the steering so my husband went directly to the service center and was met by Darren the salesman and Jasmin. They told him all issues would be address. He left the vehicle there. She called me and stated some of the issues had to wait until the warranty kicked in. Engine light ended up being a cracked gas tank. I didn't get my vehicle back till after 9/14/23 and the climate control panel was not replaced they again said we had to wait till the "warranty kicked in". so I called again to take in vehicle this time it was Cody said he would take care of everything. So we took it in once again for service. They had it again from 11/1 /2023 to 12/12/23 all that was fixed was an oil leak and window tint was told the climate control was on back order till 1/4/2024 so he said we could come pick it up and he will notify us when it comes in. I had to call Cody to check on it he never informed me of anything. The part finally came in on 1/14/24 so we took the Jeep back and there was now a clicking noise from the actuator due to the climate control panel and another oil leak. Spoke to the Sales Manager they refused to fix either problem so we had no choice but to pick up the vehicle. Now the other window on the passenger side has fell down. 6 know issues that occurred within under 5 months of owning it each time Cody promising the issues would be taken care of.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Wont refund warranty after car totaled.
byon 11/02/2023
Son wrecked his new car. All the dealer adds at this dealership are worthless so he was out over 2K right there. Still, we were going to buy another new car. Easy sale right? Problem is the dealership and warranty company do not want to return our money. They say its pro-rated now. Before during the sale they say you have a year to cancel it as the first year is 100% covered by KIA. After the wreck that changed to pro-rated from time of purchase so we have to pay for the 4-5 months we had the car despite the warranty not kicking in yet. Ok. So to get the money back you have to prove the car is totaled right? So the insurance company sends them everything. Nope, not enough. They want the insurance company and me to sign something together, with a notary and use a specific form that only the warranty company can provide and.......they dont provide it. Two months of calling the warranty person at Mark Kia and we have never once received a call back. Total loss buying from Mark Kia over another dealership in worthless add-ons and them keeping my extended warranty money is about four to five THOUSAND dollars. Avoid.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Smooth and easy deal
byon 05/08/2022
Ethan Shannon was easy to work with and made the whole buying process go smoothly! We love our new (used) vehicle and got a great price.
Do not buy from this dealership!
byon 12/08/2020
Do not buy from this dealership!! Horrible customer service! They treat you like they don't want you to by a car! Abdul has to be the worst sales person I've ever dealt with. Can't believe this dealership hasn't gone under with the way they treat potential buyers.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Purchased a new car
byon 04/18/2020
Customer service was fantastic very warm and helpful staff. Helped us in every way possible to get my family a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Why so....
byon 04/18/2020
It was a straight forward, friendly experience that didn't take too long.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Keep up the good work!
byon 04/18/2020
Very prompt, good communication, professional, and thorough. No hard sell for anything the technician suggested we do and the printout of those suggestions is great to keep in my file for the next time. Picking up and taking the car for service is a nice feature and my car always comes back clean - inside and out. THANKS!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Renewed Lease
byon 04/18/2020
I turned in my expiring lease for a new one. The new car hadn't been delivered yet and there were no loaners available. (The morning of our appointment my car's battery decided it had enough.) So to make sure we were taken care of, the dealership gave me a new battery to use until my car was delivered. They are great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
What a great new dealership
byon 04/18/2020
very friendly and helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Extremely Satisfied
byon 04/18/2020
Manny and Mark were both knowledgeable, friendly and extremely responsive. When the original vehicle I wanted was sold during negotiations Manny worked diligently to find a second vehicle that would work. He also worked to get a great deal to soften the disappointment of missing out on the original vehicle. Joorman delivered my paperwork directly to my home and was very helpful and professional. Marciela in finance was kind and patient with my questions and I appreciated her willingness to be available for any future questions. I also appreciated she did not exert the typical aggressive upsell of additional options but otherwise explained the various benefits, gave her recommendations and allowed me to make an informed decision. I felt respected and not pressured. Many thanks to the entire team. I look forward to receiving my vehicle soon and I am sure will have a similar positive experience upon delivery.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Service!!
byon 04/16/2020
Fast, friendly, did what they said they would do
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 04/13/2020
Always very personable and now closer to where I live.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
standard service review
byon 04/11/2020
fast, friendly. Dealership is less than 3 miles from my home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thanks Mark Kia!
byon 04/10/2020
Dakota was a rockstar, and everything was handled professionally.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
04-06-2020
byon 04/09/2020
Staff we are friendly and seemed to care about my visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Caring Dealer
byon 04/08/2020
Josh cared about us and wanted to help us to purchase the vehicle we wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
You guys ROCK!
byon 04/08/2020
Max was very helpful and knowledgable. It was by far the easiest car buying experience I have ever had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Mark Kia cares
byon 04/07/2020
BRANDI, my service advisor, made sure my appointment went smoothly amid the chaos of the world! It's good to know she and her co-workers are "still there" for Kia owners who want to keep their vehicles running well to help get through these crazy times. I didn't get a good look at the dealership's new digs because of the "social distancing" thing, but maybe next time. Everyone, please stay safe and I look forward to seeing you again! -- Ian Gertzen :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome
byon 04/06/2020
Being delivered to my home
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A long time customer - loyal & loyalty counts
byon 04/05/2020
on time, great service department. Love Brandy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kia service
byon 04/05/2020
Good timely service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments