Earnhardt Ford
Customer Reviews of Earnhardt Ford
Beware of dealership premium add on’s.
byon 06/13/2021
Be aware that advertised prices from this dealership do not reflect actual price of vehicle. Earnhardt Ford worked with me for a few hours before revealing the vehicle I was looking at had a $6600 dealer markup that was not disclosed on the Edmunds car search function. If profit is priority for Earnhardt Ford, I get it. However, I could have saved time by skipping the negotiation process if I knew up front what the actual price was of the vehicle I was looking at. Buyer beware, don’t believe the price this dealership advertises online. Please, find a dealership that doesn’t bait and switch their pricing.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Buyer Beware!!!
byon 04/12/2018
09Apr18 - Don't even try to do business with this dealership!!! My mission? To protect the buyer. So...buyer beware!!! This is the most despicable dealership I have ever "potentially" had dealings with. Comments from management, "Management is there to protect the dealership". "The deals salesman make, mean nothing until reviewed and put in writing by management". If you make a deal with one of their salesman? Not so much. The fine print says management can nix anything agreed to by the salesman. So-called upper management says they have the final word, I guess Mr. Earnhardt and his sons have nothing to say anymore. And...how does that feel Earnhardt family? 10Apr18 - And, the madness continues. I received a voicemail from Frank Nicolosi, General Sales Manager, Earnhardt Ford, Chandler, AZ, asking if I "would be so kind as to return his call". Much to my chagrin, I did. The 1st words out of his mouth were, "Let me be clear, we will NOT be selling the 2015 Yukon Denali to YOU". What? He called to abuse me further? In addition, he continued to barrage me with how I arrived at my figures. So, to be clear, their current advertised price for this vehicle is $47,995. The deal their salesman and his manager made with me, and, I guess, upper management, it would be, renigged on, was $46,970. So, if you are interested in this tainted vehicle and shoddy dealership, that might be a good place "to start". Unless you want an "education" in how car dealerships are like real estate agents, where upper management is "the seller" and can and WILL decline what their agent (salesman) has presented to you, the buyer, my advice is, just steer clear. It is exhausting. I have never felt so violated as I have in this undertaking with Earnhardt Ford. All I wanted to do was buy a vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Great service
byon 06/14/2017
We bought a ford expedition, Ron "q" was amazing, had a lit of patience with us. We got a beautiful vehicle we are very happy with our purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best car buying experience ever!
byon 04/22/2017
The absolute best car buying experience I've ever had. I walked onto the lot, totally cold - Roger Cary came up to me and listened to my needs, I was about to leave and buy a used car at a competing dealership and they worked out a deal with me to get a Brand New 2017 Mustang GT for the same price as used. Circle back around for a bit, 2 days later before the sale had totally finalized, I realized I wanted the Performance Package - the sales team with Joe and Michael worked it out to where they brought in the exact same car with the performance pack from another dealer for me and got me exactly what I wanted! They didn't have to let me do that, but it happened, and I couldn't be happier! They all went above and beyond and I'm so grateful to the Earnhardt brand and family and will tell everyone to buy from Earnhardt before anyone else! Thanks Roger, Joe, Michael, Ryan and the whole team at Earnhardt Ford! (Oh yeah and they didnt give me anything to say this, I just really want to make sure people know how amazing these guys are).
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Hooper's Ford Edge
byon 11/24/2016
Very pleasant. I would highly recommend purchasing from this dealership. We received a response right away after inquiring about a vehicle. All workers were very informative and answered all questions quickly and with insight. Went above and beyond to help us purchase our vehicle from a different state. They made it very easy and a painless process. Thank you Cody Degroot and John for all your hard work!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2016 Ford Edge Titanium
byon 09/02/2016
Pleasant experience overall, staff knowledgeable, polite and accessible. Cindy, our salesperson was great and your delivery process was outstanding. Would buy again and also recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great customer focused company
byon 08/09/2016
my experience was great with Earnhardt Ford. I was treated right with refreshments, lots of patience, great negotiating and phenomenal customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Disappointing experience Earnhardt Ford Chandler
byon 07/29/2016
Started with online quote. Visited dealership and truck was no longer available as owner was driving it. Later received another online quote on a different truck. A little more money but had more features. Decided I would buy the truck and agreed on price. Went to the dealership and truck did not seem to have everything shown on quoted vehicle but we did not have latest quote with us. Proceeded with the purchase. Got home and looked at quote and found the truck purchased was not the one quoted and that the one purchased was cheaper than the one quoted at the higher price. We were charged the higher price. Called dealership and they admitted they sold me a truck that was not the one quoted and agreed to reimburse difference in price. Got ready to register truck and while looking at the invoice saw that they charged me for a security system that was not installed on the truck and one that I would have not purchased anyway had they pointed it out.. Contacted the dealership and they agreed to reimburse. I wonder if that would have happened if I had not caught it. Only good part was the sales person. he tried very hard to make it right.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
5 stars during and after the sale !!
byon 07/24/2016
Earnhardt Ford of Chandler really takes care of their customers! Travis Drysdale was my sales associate, and he was great to work with! He went to bat for me and got me a great deal on a 2017 Escape. Not only that, after the sale he really took care of me as well. The real test is customer service after the sale, and Travis & Earnhardt Ford came through. I highly recommend them for your future car buying needs as well as service needs!! Greg F
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 07/02/2016
Great dealership was in and out with my new car within 2 hours straight and honest and no BS easiest buying experience ever I'll be back next year for my brand new Shelby Mustang
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Kind and didn't leave feeling "ripped off"
byon 05/19/2016
After a bankruptcy no one wants to be looked down on or treated like a loser. I never felt disrespected in any way while I was buying my car from Earnhardt's Mr Ed department. I even saw "Tex" while I was sitting there! It was an amazing experience and I got a beautiful car under blue book and newer than I was looking for even! Beyond satisfied, I would recommend them to anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great new car buying experience at Earnhardt Ford in Chandler, AZ
byon 05/16/2016
As soon as I arrived at Earnhardt Ford in Chandler I was treated professionally buy a sales staff that listened and truly wanted to work towards a positive car buying experience. The sale went together easily and quickly and in the end I got the deal I wanted. There was never any pressure by the salesman or negative sales tactics presented or put forth. This was one of the best new car buying experiences I've ever had. Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 04/23/2016
The Earnhardt team was awesome. Excellent price on a F150 XLT. This was a good experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing New F150 4X4 Platinum!
byon 04/13/2016
I won this vehicle in the ChildHelp Mega Raffle! Everyone at the dealership could not have been nicer or more helpful. This has been one of the most memorable events we have ever had -made even better wth the wonderful care we received at Earnhardt Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Selection and Wonderful Car Buying Experience.
byon 03/05/2016
I Recently bought a Ford 150 from Earnhardt Ford and the entire process was smooth and haggle free. My sales associate Tara was knowledgeable and very friendly and the selection of vehicles she showed me was outstanding. The People at Earnhardts exceeded my expectation and I am really happy with my purchase. Cody in customs was also very helpful in helping me put some additions on our truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
EXCELLENT!!!
byon 10/09/2015
Amazing experience! They were so friendly and professional and got me into a great new car!! A special thanks to Brian Burton for all of his help and for going above and beyond!! I will definitely recommend them to my friends and family!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bought a new vehicle Amzing experience
byon 06/28/2015
I bought my brand new vehicle from Fadi at Earnhardt Ford he was great very direct and straight forward
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Worth the drive to go to this dealership
byon 05/31/2015
Had to drive far to get to this place. But my cousin told me what a cool deal he got and to ask for Brian Burton. The custome service was real good. The salesmen was funny and assisted us in getting a good deal. Nice not have to feel pushed into anything. He let us choose and we ended up getting more stuff and glad we did. He esplained everything to us. They also gave us a good price for our trade in. Good dealership, wish they had one I my neighborhood!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worth the drive, this place is great!
byon 05/28/2015
I appreciate all the help I got form Brian Burton at Ernhardts. My new Escape is so cool. Thanks to Brian I got all the features I wanted. My friend told me about this place and to ask for Brian cause he is a straight shooter. I got a good deal and it wasn't a hasstle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My Escape is awesome
byon 05/01/2015
Ford really has great cars. My Escape is perfect for getting everywhere. Thanks to salesman Bryan Burton who worked with me. I couldn't decide and he was not pushy but showed me all my options. The earnhdardt deallership is also organized. I t was a very relaxed place. No pressure. They even have a coffee place inside. Very comfortabe. Bryan made sure everything was as I ordered. Ive never had anyone check back with me before.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Place to buy a CAr
byon 05/01/2015
My frihend told me about Earnhardts and how easy going and efficient they are. They also said to ask for Brian Burton salesman. Everything went so smooth, I definitely would've bought my car sooner had I known about Brian. Hes super good, I actually bought a different car than I had plannd cause he showed me all the cool features. My dad wants a Mustang so I'm going to tell him to visit me and buy the car here. Im happy with it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
