High Country Toyota
Customer Reviews of High Country Toyota
Still buying cars here
byon 06/14/2023
So I needed a car for work. I knew I wanted the Camry hybrid. I went to High Country Toyota to talk with Lee Summerford but he was not available. I had help from some other great sales people during the test drive. I will say that the manager Haley really shined. I knew what I wanted going in and at what point I had to walk away. My credit was not the best but still not the worst. The car they had coming in was just what I was wanting. She worked very hard to get me the deal I wanted. Every deal I have done with them has been different. That makes me feel like they work very hard to get me to where I need to be so I don’t have to walk out. They are not there to give away cars but they are looking to make fair sales. They truly care about the relationship not just during the sale. That’s why I love getting all my vehicles serviced here as well. Don’t get me started on the service team. Don’t tell the sales team I almost like the service team even more with the care and service I get. All this to say, they make it easy for me to buy local but still feel like I am beating prices from all over. Do yourself a favor and see my buddy Lee or Brittany or the sales managers as they are all great. Only regret you will have is not having come sooner.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Still buying cars here
byon 06/14/2023
So I needed a car for work. I knew I wanted the Camry hybrid. I went to High Country Toyota to talk with Lee Summerford but he was not available. I had help from some other great sales people during the test drive. I will say that the manager Haley really shined. I knew what I wanted going in and at what point I had to walk away. My credit was not the best but still not the worst. The car they had coming in was just what I was wanting. She worked very hard to get me the deal I wanted. Every deal I have done with them has been different. That makes me feel like they work very hard to get me to where I need to be so I don’t have to walk out. They are not there to give away cars but they are looking to make fair sales. They truly care about the relationship not just during the sale. That’s why I love getting all my vehicles serviced here as well. Don’t get me started on the service team. Don’t tell the sales team I almost like the service team even more with the care and service I get. All this to say, they make it easy for me to buy local but still feel like I am beating prices from all over. Do yourself a favor and see my buddy Lee or Brittany or the sales managers as they are all great. Only regret you will have is not having come sooner.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Property Damage
byon 05/12/2022
In January, they came and picked up my 2021 Sienna for scheduled maintenance and moved the drivers seat back without moving the rear passenger seat back and causing damage to the rear facing car seat-the driver at the time is about a foot taller than me. They had my car for over 12 hours and there were multiple marks all over the leather from pushing the car seat back from moving the seat so far back. I reached out to Larry, the now retired manager, and we agreed for everything to be handled at my next service. I have pictures to prove as well. In April, they took possession of the car seat and said they would write a check but still have not done so and now no longer responding. They blatantly disrespect homeowners and their property. They also don’t take FULL responsibility of their damages and driving over water lines while the homeowner is yelling for them not to, at first they took NO responsibility, even when calling a tow truck to get them out. The driver did say he was just trying to turn around and shortly after rolled up his window. Grass was just starting to grow too! This is the ‘courtesy pick up’. When they originally picked up my car, I informed them it had 71 miles to empty and offered to meet them at a gas station, they declined and said no big deal, happens all of the time, we can get payment over the phone. They returned my MINI VAN that I transport my children in, with 6 miles to empty and the closest gas station is 4 miles away. The driver that did all of the damage has been here before for maintenance pick ups. I also don’t recommend Libby or her giving advice on car seats. Dave is the driver and Jeff Wood said they aren’t responsible for anything. Dwayne did acknowledge some responsibility, but they need to take full responsibility in my opinion. Waiting for the water bill this month to see if there is any under ground damage from them.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Cory is Super! Customer waiting room sucks!
byon 01/14/2020
Last year I bought a Prius and Cory did a good job. No pressure and he was very knowledgeable. As long as you stsy away from the backroom guys, which I mostly did, this a goid place to go. Also, for servicing, they can't even afford a cup of coffee in the lounge. Recently, I visited a Toyota dealership in Charleston, SC and they had a wide array of drinks and snacks for customers. Is Higb Country unable to afford this for its customers?
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Understanding, patient, got me what I needed.
byon 03/07/2019
I had the pleasure of working with Kevin. He was great. No hassle. Not pushy. Understood my situation. Straight shooter. Will be coming back to find the right vehicle! This is the only person I would consider buying my next car from!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Aaron woods
byon 03/07/2019
Everything went well. I was very please with the service. I also referred friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Happy
byon 03/05/2019
Came in to get a car left with a smile and a car! Very quick and very nice
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Do yourself a favor and go to a high volume stealership
byon 03/04/2019
This place is a total mess. I bought my wife a 2016 Camry and it was not disclosed to me that this vehicle was covered with scratches , had bad brakes, and the keys with remotes just fell apart. First off we learned that if you buy second hand from high country, you will be treated as second class. The scratches were not detected by me until I got home in the garage as it was raining and cloudy. The oil was not changed or offered as I bought my own oil and filter there to change myself when I learned they were not going to do it. When the problems mentioned were brought to their attention, I was asked to bring it in and they would either correct it or we could choose another Camry on the lot. When we learned that their fix for the many scratches would be a simple detail, we decided to choose another used Camry and these [non-permissible content removed] offered us $7500 trade for a vehicle we had just purchased from them a few days prior for almost $16000. A simple delivery check of the vehicle when they got it and honest employees would have saved us a lot of money. So we left and proceeded home and to a local shop for a $200 brake job. If you value honesty and saving your hard earned money, please do yourself a favor and go to a high volume honest dealership and stay away from high country Toyota.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Sales review
byon 03/03/2019
The salesman was easily liked, very professional, and very knowledgeable about his product
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Great service!
byon 03/03/2019
Cory is the best! he was very helpful finding a car to fit our needs as well as or budget
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best experience!!
byon 03/03/2019
Made car shopping easy! Great service! Personable, considerate, and knowledgeable. We will definitely buy from them again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Thumbs up
byon 03/01/2019
A long, drug out process but in the end it worked out and they honored their end of the deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very satisfied
byon 02/28/2019
Very pleased with the people and a very enjoyable experience. Would recommend to my friends
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Great!!!
byon 02/27/2019
Jessee was great! Drove from Chattanooga not thinking I could get financing and a payment I was comfortable with. I ended up driving home in a 2019 Tacoma. Jessee and his sales manager got me great financing and and a payment lower than I thought!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing sales service..
byon 02/26/2019
This place is exceptional and our salesman Ryan Clark went over and beyond to help us get in a vehicle that we loved and could afford. Poor guy we chose a really rainy day to get a vehicle and this guy went out of his way running back and forth to the credit dept to get us approved and in something and did not complain or seem to get aggravated not one time.. But finally after the 6th or 7th time he did remember to grab a umbrella lol. But if we ever have anyone looking for a new car, I will definitely recommend this place and will absolutely recommend them to see Ryan.. Thank u so much Ryan for working so hard to get us in a vehicle and dealing with us so politely. Oh did I mention we don't have the best credit either and he got it all to work out...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 02/24/2019
I had a great experience here purchasing a great used vehicle at a great price. Aaron Woods was an excellent sales person and worked with me to get a deal I was happy with. The whole staff was excellent.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing service!
byon 02/23/2019
Amanda made the buying process so easy and really worked with me! Will definitely come back when Iâm ready for future purchases!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Sales Service from William
byon 02/23/2019
William is a fantastic salesman! I recommend him to anyone who is looking for a no pressure buying process. He really understands the product heâs selling and makes every step very easy and fun!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good customer service
byon 02/23/2019
Jesse was super helpful and friendly he was able to find my dad a good car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome experience
byon 02/19/2019
We shopped around for a long time knowing what we wanted to buy. High Country worked with us and our budget to get the car we wanted! They made it easy and were extremely helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Maintenance
byon 02/18/2019
Maintenance was quick and easy. Staff is abways friendly and helpful.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Review
byon 02/17/2019
Well I find it funny how I just bought spark plugs from high Country ( they even put them on) the last maintenance or the time b4 last and they told me Saturday it's time for spark plugs and I need them??? (Someone obviously is not paying attention) also some girl kept pushing to test drive etc.. while I was waiting on my maintenance I already said no several times and she kept on.(even followed me outside and asked the same thing after I had said no not interested... Why can't someone understand NO means NO....it was obviously way way to pushy and uncomfortable. Not to mention I was suppose to get just tires rotated -they did not rotate tires due to the condition of tires(I get that) but I had 2 coupons one for tire rotation 12.95 and for 20.00(one I was going to save for later).....the person told me give me the 20.00 coupon and we will call it even....but after I left and thought about it...that visit was only suppose to be 12.95 coupon for tire rotation (which again they did not do) So how could u take the 20.00 coupon when that visit would have been less and Noone explained how they charged since no tire rotation was done other than maybe for the inspection and refills but that was included with my less than 20.00 coupons before? ( so confused)...did not understand that. Oh and not to mention u talk to someone jist a few days before your maintenence and they tell u about your coupon for tire rotation etc...Also the waiting room has been moved to the opposite end of where u drop your car off which is just simply an inconvenience. To say the least was not happy at all on this visit and I have been a loyal customer there for over 10 years.
- Recommend this dealer? No
- Did the dealer honor all commitments made? Not Applicable