Monken Toyota
Customer Reviews of Monken Toyota
Baked on bird poop!
byon 12/07/2017
Purchased a new car from Tyler's and got totally scammed. On day of purchase we pointed out some spots on the paint. We were told that if they did not come off to call and they would make it right. They did not come off! Our local body shop informed us it was bird droppings that baked into the top coat. We called Tyler's and they took our car for a week for repair. After one wash not only did the spots return, we now have swirl marks all over the hood! They are not making it right and will not even answer calls unless we use new phone numbers. Making payment's on a new car that is damaged and we believe they were well aware of the issue when they unloaded it on us. Beware of this dealer or you may find yourself looking into legal action like we are. Very dishonest people here.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
New vehicle purchase
byon 07/06/2016
Didn't think I was going to be able to get the vehicle I wanted because I was upside down on my trade in. But you worked very hard to get me my vehicle at the lowest interest rate that was possible. I was very happy.
Happy Customer
byon 05/04/2016
Our salesman and finance lady were awesome to work with, answered all of our questions and focused on our needs. Everything went fast and efficiently. We will be purchasing our next vehicle from Tyler's!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase of vehicle
byon 03/30/2016
Steve worked with us to obtain a great deal on our new Highlander. He listened to our request and we now have a wonderful vehicle. Couldn't be happier.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Wasted Time
byon 02/13/2014
My fiancee and I went to look at a Mazda RX-8 that Tyler's had listed on autotrader yesterday afternoon. When we arrived the sales people were nice and everything went smoothly. We were given a key to inspect the interior of the vehicle and we inquired about its maintenance history etc, just your typical used car stuff. Being familiar with RX-8's, I asked if the engine had been replaced and they promised to look into it for me. They also said that they would clean the car up so that we could look at it in detail (there was snow on it) because my fiancee, who the car is for, works a lot and she only had two days available to do her car shopping. So that the dealership understood our need for urgency right before we left the both of us again made it absolutely clear that we needed to buy a car quickly. So we waited until later that afternoon, when they were almost closed, and we stopped by again since we happened to be on that side of town anyway. They said that they still had no information available. The RX-8 was still in the same spot and still just as dirty. This didn't make us mad since we knew they could have been busy etc, so we just asked them to contact us the next day. We weren't expecting it to be ready yet, but I was sort of expecting to have the maintenance information since it had been three or four hours time. The next day we sat around waiting all morning to hear something and it never happened. Thankfully I had the foresight to take a picture of the VIN number with my phone so I contacted a local Mazda dealership and they referenced the engine recall history and informed me that yes, it had been swapped out and they gave me the other information that they had available.This whole process took literally two minutes, and a minute of that was being on hold. Upon finding out for ourselves the history of the vehicle, a full day after they had promised to look into something that takes literally no time at all, we finally received a call back from the dealership. They didn't tell us anything that we had asked, they just said that they "hadn't had the time to get it into service, but that we were welcome to come drive it". We said that we would be there in forty five minutes to an hour. So we're on the way there, just a few minutes away, and we get a call from the sales guy and he tells us that we can't drive the car now, because it's "been in service and they don't want to take it out before it's finished". Yes, it was dumb, and we didn't know what to say but "OK". Since we were already so close to the dealership, we just decided to do a U-turn in Tyler's lot. Guess what was sitting there - the red rx-8 was parked in the exact same spot that it had been in, unmoved and definitely not at all in any kind of a service bay. So, in short, instead of having a quick sale to people that had already said that they were ready to buy and, not only that, *needed* to buy within 2 days because of our limited time available. Well, we ended up wasting both of our shopping days at Tyler's and, not only not getting the car we wanted, but we were lied to and even our initial simple questions were ignored.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments