Wyatt-Johnson Subaru

by SMartin on 03/12/2017

This dealership chain makes use one of the worst "old school" tactics in the industry. They plaster every new car with a sticker charging customers for - get ready, I am serious--- Undercoating, fabric protection, rust proofing and other mysterious things valued at approximately $1700 by the dealership and that is on TOP of MSRP. EVERY new car. They pack each car with this junk add-on cost and start negotiations from there. The MSRP represents what the manufacturer believes to be a fair price for the vehicle, but sometimes dealerships feel the need to tack additional profit "items" onto the car and sometimes they get away with it. Just not with me or any other educated shopper.

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by Blue838 on 06/17/2016

I could not have had a better experience anywhere else. Ilona helped me find the right car with exactly everything that I wanted and for the right price. Daniel one of the managers also worked diligently to ensure everything was right and that I was taken care of with purchasing a car from Subaru. Overall the best experience I've had a dealership. I plan on bringing my mother to look into getting a car from Wyatt Johnson!

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by Addison_owen on 02/17/2016

If I could give less than one star, I would. I have never felt more unwelcome or disrespected as a customer than I did at Wyatt Johnson Hyundai / Subaru. After attempting to be a REPEAT customer and buy my second Subaru WRX STI from Wyatt Johnson Subaru, their sales manager Brian Burkeen suggested that I take my business elsewhere because a price couldn't be negotiated between a salesman and I. This was after I refused their initial offer of almost 6k over MSRP for a vehicle with no extra features to warrant the mark up. Maybe it's just my time in the military that has contributed to my negotiation skills and belief in fairness between all parties, but there are two things that I won't allow to happen. The first, is be taken advantage of. The second, is let my service to my country be formed in a negative light. Brian Burkeen did both of these things with the comments that he made to me before telling me to take my business to another dealership (which I had already done). Unfortunately, this does not even begin to scratch the service of my problems with Wyatt Johnson Subaru / Hyundai, however, I simply do not have the time to go into detail about all of them. I ended up buying the same vehicle with additional features (for significantly less money) and having it shipped from a Subaru dealership 2 states away rather than do business with Wyatt Johnson Subaru. I will NEVER set foot on their lot again and I warn each and every new Soldier that comes to my unit to not do business with them because of their complete lack of respect. I don't expect special treatment as a service member, but I do expect to be treated as a human being and a valued customer without having my military service thrown back in my face. Not only was I shown zero respect or value as a customer, but I was repeatedly lied to by multiple people at Wyatt Johnson Subaru. Turns out that when you show them hard facts about sales and numbers, they don't like it very much. But not even that will stop them from continuing to lie to their customers. I can only imagine how many other people they have attempted to taken advantage of. It seems to me as though the management at this dealership has a lot to learn in terms of customer service and taking a moment to think before they speak. Sincerely, SGT Owen, Addison United States Army

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by gjdyjfyjfyj on 07/18/2014

Was only going for a look see ended up buying my dream car a 2011 Hyundai Santa Fe. I loved the service Mr. T. was awesome he wasn't pushy and he listened to what I wanted and stayed within my budget. Would highly recommend people to come here cause I promise you will leave happy.

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