Morrie's Minnetonka Subaru

by Stephanie and Micah on 12/16/2023

After our Hyundai was stolen, we did our research and landed on purchasing a pre-owned Subaru. While we usually work with Luther, we were brought to Morrie's because Luther didn't have any inventory that we were interested in at that time. We were only planning on looking, not planning on purchasing that day. As soon as we stepped into the dealership, Nathan approached us and was very friendly, easy to talk to, sympathized and connected with us as we told him we were there researching a replacement for our stolen car. He listened to our needs and wants and suggested we look at an Outback (we were looking at Foresters and they didn't have any in their inventory). Nathan really sold us on the car and we fell in love with it. Here is where our good experience ended. After committing to the car, Nathan left us with financing, never to return again. To be fair, he did tell us he had a meeting with another couple but when we saw him in the dealership later, he didn't even acknowledge us. The financing guy was very pushy about upselling their extended warranties and other in-house packages. When we politely declined, he was extremely condescending towards us and made snide remarks. After the purchase went through, we never dealt with him again. The car had several areas where the paint was chipped and we talked with Nathan about having them touched up and he asked his manager, Kat, who agreed to have them taken care of. We worked Kat as we had to bring it in at a later date when their paint guy was there. She was also very friendly and helpful. The paint guy missed a few spots and Kat said she would order a paint pen for us if we were ok with touching up on our own. We agreed. After a week of no update on the paint pen, we stopped in to check on the status and also because we were having trouble with car play connecting. Nathan didn't even acknowledge us and acted like he had never seen us before. The feeling we got was that he couldn't be bothered to help us with the car he sold us. Kat said she would check on the paint pen. Several months passed and we had a question about the car's tires (we did go over all the records left in the car and didn't find the info we needed) and also inquired about the paint pen. This time, we never even received a response (this was 2 months ago). Never have we had "used car salesman" vibes more than at Morrie's. I give them a lot of credit for making the sale but that is all. They fell short in all other aspects. We will never return to a Morrie's dealership for a car purchase or service and highly suggest that you stay away from them if you would like good care and follow up. Purchasing a car is a big deal. It's one of the biggest purchases people make outside of homes. I know that as a Realtor, customer service and follow up are incredibly important to me. We get the same "used car salesman" reputation and I have spent my career making sure my clients never have that feeling. While we do love the car, the entire experience is tainted by the poor experience we had at Morrie's. To say that I regret not waiting on inventory at Luther and working with their sales reps who have been fantastic and appreciative of our business is an understatement. If I could give zero stars I would.

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by Bridgetk on 08/06/2020

If I could leave a negative star I would. This is for the Minnetonka Subaru. Spoke to a salesperson, Janette, this morning about a car. We set up an appointment and she sent me a video. 45 minutes before the appointment she tells me that there was another person interested in the car after me and to call her back. Within two minutes I called to reiterate that I was on my way and interested in the car. I spoke to the Manager, Brandon, who said he would let her know. I get there, early, and apparently the person who was coming after me just decided to buy the car. I drove over 100 miles to keep an appointment for the vehicle they sold to the people who were supposed to be there after me! I will look elsewhere and I’ll be sure to tell anyone who will listen about this sham they call a dealership.

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by StephBi on 07/31/2016

We went to look at a used car listed on their website, but when we got there, Hani found us an even better deal! I am very happy with my used car purchase that I was able to get within budget. I am also very appreciative of Hani's follow up after my purchase making sure everything was going well.

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by Sherbear0501 on 04/14/2016

When we brought the car home found out that the temperature sensor going wrong way they will not fix it for me The one key fob does not work and it is taped

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by Erin1985 on 07/24/2015

Eva, Scott and the rest of the team at Morrie's Subaru Minnetonka were completely amazing. I couldn't have asked for a better car buying experience. Eva had all the answers to my questions and had some the best cusome service I hAve ever received. Scott found me the exact vehicle I wanted. Benny and Paul were awesome in my last minute finance. Everyone else there was super cheer and friendly

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by customer97 on 03/30/2015

I drove my car in with no signs such as dashboard lights, stalling or overheating. The next day I was told that my car needs its engine rebuilt! Both technicians and managers were elusive and dishonest. One of the technicians offered to buy my car "under the table". The General Manager lied to my face about his identity when I came to the dealership in person trying to get some explanation.

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