DeVoe Subaru of Naples
Customer Reviews of DeVoe Subaru of Naples
Great dealership
byon 07/15/2023
Don and the whole team great to work with in helping me obtain my dream car. Beautiful clean in and outside environment. Everyone very friendly. Did not feel pressured and felt I was dealing with honest people and great pricing
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Review Title
byon 08/19/2023
I drove in with a battery that had to be jumped to get to the dealer, so I had no appointment. The service manager checked the car and then worked me in for a replacement battery. I did have a wait but the waiting lounge was comfortable and well stocked with snacks, drinks and Wifi plus TV. The wait was longer than normal but without an appointment to be expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great dealership
byon 07/15/2023
Don and the whole team great to work with in helping me obtain my dream car. Beautiful clean in and outside environment. Everyone very friendly. Did not feel pressured and felt I was dealing with honest people and great pricing
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good experience
byon 06/27/2023
Transparent, efficient, easy to deal with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 06/23/2023
Everything about it was easy. Drop off. They kept in touch and called me when done. Fair price and so friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quck and Thorough
byon 06/22/2023
serviced completed in 1 hour
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 06/09/2023
Larry the service advisor is always a pleasure to work with
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick, efficient, and friendly service
byon 06/07/2023
Just dropped by for a quick oil change. Always friendly and helpful staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 05/15/2023
Timely service, easy to work with. Professional staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A pleasure to deal with DeVoe Subaru
byon 05/02/2023
First visit was just to ask some questions about a Legacy. They answered these questions completely and in a most pleasant manner, without any "sales" pressure. Second visit was to buy a Legacy and this was done in a very professional and pleasing way.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchased New Subaru 2023 Crosstrek Sport
byon 02/14/2023
I've never encountered such a comfortable car dealership - no pressure, calm, relaxed, super friendly, they answered all the questions (even some I didn't ask!), the process was so smooth - our sales rep (Don Engel) was beyond awesome, as was the entire staff we encountered. Highly recommend these folks, I know it sound like a commercial but "Subaru of Naples" is really a cut above the rest.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Recall and regular maintenance
byon 02/01/2023
Had an appointment for 9:30 am. One of the issues I had was front brakes “chattering “. Service advisor would let me know what they found. After numerous phone calls, finally got ahold of him around 5:00 pm and said brakes needed to be replaced and needed to keep the car overnight. I’m fine with that, I just feel their communication was terrible. Then to boot , I had an appointment with a sales person @10am & got stood up.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love My New Subaru!
byon 11/15/2022
The entire process of purchasing our new Subaru Outback was very easy and stress free. My salesman Don was great to work with, as was Tyler who handled all our paperwork. We would definitely recommend them and Subaru of Naples!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Love my Subaru
byon 04/18/2022
Carl was very helpful in getting me the Crosstrek in the color I wanted
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
purchase at DeVoe Subaru
byon 01/04/2022
great experience with Tommy as sales rep
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Subaru of Naples service
byon 01/04/2021
Not the least bit impressed with their service Over 3 hours when they said 2 hours They ripped me off for tire lock repair that could have only been done by Subaru dealer This service department is the worst of the 3 that I have work done in the past.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Sales
byon 10/20/2020
Mario was very fair in dealing with me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service sucks. Would give no stars but had to pick 1
byon 06/08/2020
Horrible. Car got hit while was getting fixed. Thankfully was ok. Service people basically telling me that since I had so many bugs on my car you could not tell it got hit anyways. Like that matters. Got a tire changed for a blowout and could NOT even put all my parts back in place. Took almost 3 hrs with apptmnt. Couldn’t figure out my tire insurance.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Always excellent!!
byon 09/16/2019
Everyone in the service department I’d wonderful, but Chris, Gaby, Larry and Steve are just a few to name! They are always efficient and kind and never sacrifice quality! Thanks Subaru of Naples!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car Buyer
byon 09/11/2019
Easy place to buy a car. Friendly and knowledgeable sales and finance personnel.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Forester service and collision work!
byon 07/30/2018
Devoe Suburu is our “go to dealer” for purchases and service! Collision service is A-1 too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Subaru Forester - Blown Transmission
byon 04/08/2018
My transmission blew at 43,000 miles. I towed my car to Subaru of Naples. I called daily but my car sat unattended and undiagnosed until I emailed customer service at Subaru of America. Finally I was told my transmission needed to be replaced as suspected, I had been told that if it was my transmission, I would get a nee one not a manufactured one. Once I got the diagnosis confirmed, I asked again about receiving a new transmission and was again reassured that the transmission would be new and not remanufactured, I asked would guarantee I had that the transmission would be brand new and was told that that was a good question by Troy Swanson. Then asked to speak to the service manager Steve Sedio told me he didn't know if my transmission will be new or remanufactured until he open the box. I told him that was unacceptable that I have been promised a new transmission and I wanted a new transmission. He told me that they did not make new transmission for my car and even went so far as to ask if I thought that they have been sitting on a shelf waiting for me for two years. At this point I asked to speak to the general manager Melinda Harrison. She called her district rep and then call me back and told me that new transmission for my car did not exist. Next I called mini Subaru dealers around the country and asked to speak to their parts department. I asked about the availability of a new transmission for my car and was told by many dealerships that indeed new transmission still exist and in fact they were 88 of them sitting in a warehouse in the west of the country. I emailed Mark Devoe, owner, and did not even get the courtesy of a reply. Subaru of America has been slow to respond and incompetent in their responses. I will never buy another Subaru and I will certainly never go to Devoe Subaru of Naples. The staff all the way up to owner or rude, dismissive, incompetent. I would even go so far as to say criminally negligent.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
