My car was sold out from under me...!
What I thought was going to be a good buying experience turned bad overnight. Had located a late model Toyota at this dealership, came to agreement over the phone during the day after being assured by two staff members that the car was still available, received a purchase order via email for confirmation, gave a credit card deposit over the phone, and arranged to pick up the car the next day. Living in DC area but already planning on trip to CT, it would work out perfectly. But I received a call the next day saying that the car was sold to someone else by the "owner" (Mariano??). I already had turned down an offer for my trade on a private sale to trade this in, and cancelled a rental car I was going to use for the trip to CT to visit family. Livid, I called and spoke to Liam the Sales Manager, who cooly apologized but seemed unaffected, and gave me the impression of 'sorry but it happens - I'll call you if we get another in'. How a car can be sold at a dealership 'early in the day' and the sales staff continue to show it as available is beyond me, but it sounds below board. If you're thinking of purchasing from here, unless you physically see your car on the lot with a "for Sale' sign on it, don't risk what I just went through. And I was a HUGE Mariano fan too..........!
Amazing Staff and Service
The best car experience ever. The staff is caring and puts the buyers needs first. They treated my son, my mom and myself like family. They go above and beyond to help. They answered all of questions and made the experience a great one. We would highly recommend you try them you absolutely will not be disappointed. Incredible team at Rivera Toyota.