Valdosta Toyota

by LD on 04/25/2024

The sales team was very professional. Worked with us to get what we needed and for a fair price. We never felt pressured to hurry up and sign the papers. Thanks Valdosta Toyota.

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by Terry James on 10/30/2023

Ask for Luis Martinez when you shop at Valdosta Toyota. He is supremely courteous and helpful. Mr. Martinez patiently answer all of my questions and made the buying process easy.

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by mjohns on 02/06/2023

I have been doing business with Valdosta Toyota back when it was named Five Points Toyota. At no time have I've been disappointed with their sales or service. And their collision department can work miracles.

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by Ray on 01/24/2023

Very professional in all areas. Scheduling was easy and worked with my availability. Waiting area had comfortable seating, TV, coffee and donuts. Work was completed (oil change and tire rotation) in 45 minutes after scheduled start time. Keep up the good work.

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by Brian on 11/25/2022

We waited for almost 2.5 hours and had a appointment for service. If this happens again I will find somewhere else to get my work done

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by TA on 10/09/2022

Friend staff and ready to serve

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by Happy Camper on 07/26/2022

I took my Prius in to have a problem diagnosed. They said it would cost approximately $130 for the test. While the car was back in the shop the problem kinda resolved itself. They did not charge me for the service. Adam was very kind and seemed to me to be very honest. My next car will be purchased from Valdosta Toyota because of this experience with their service department.

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by Number one Emma on 07/20/2022

Quick, to the point, great personality, no gimmicks.

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by 4Runner on 01/25/2022

Check your hands free function!!!!!!

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by Carlos on 10/16/2021

I would like to thank Juana for her professionalism and kindness every time we see her she is very pleasant and helpful..

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by Ronald Zaccari on 04/20/2021

Chris Garel, sales associate was exceptionally helpful and a joy to work with. All salespersons should be like Chris

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by Leah Yisrael on 03/23/2021

Enrico Young was my Sales Man. I put a heavy down payment on a Toyota Camry 2018 SE. Enrico Young was professional and a pleasure to work with. Enrico Young was patient with me, he assisted me with all questions and inquiries as it pertained to my new car. I got everything that I asked for and more. I will now refer my friends and family members to Valdosta Toyota to buy a car. Valdosta Toyota left a memorable experience!

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by Walter Marchant on 03/10/2021

Outstanding service...had a great salesperson named Thomas Hines. Recommend him!

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by Valdosta Toyota on 12/20/2020

From start to finish the experience at Valdosta Toyota was impressive. I've dealt with quite a few different car dealerships over the years and have been satisfied but this place ranks superior to all.

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by Great service on 11/14/2020

I took my Highlander in for routine maintenance. Scheduling was super easy, a technician greeted me right when I pulled up, and everything I asked for was completed with no issue. It was done for free because with had more maintenance sessions than I thought, so that was a pleasant surprise. I also opted for a deluxe car wash. Josh took care of me and gave me a $10 off coupon so I paid $30 and tax for an oil change, tire rotation, hand wash, dry, wax, vacuum and detailing. Talk about service!

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by Pat on 04/29/2020

Service was quick. Staff was professional and kind. Will be going back.

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by J Parks on 11/06/2019

Could not be happier with the Juana and the support She provided all the way through this process.

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by LindaMixon on 04/27/2019

Was the best thing I could ever ask for!!

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by R_Tyson on 03/22/2019

I've owned four Toyotas and absolutly love the vehicle but the customer service at Valdosta Toyota leaves a lot to be desired. Staff definitely needs retraining in good customer service.

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by TRDOwner on 02/01/2019

Got in and got out in five minutes and my car was done in 1hour! Awesome place awesome people.

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by JunaidBhatti on 11/25/2014

In a nutshell, the entire experience was more than just horrible. I first found out about the car I was interested in from AutoTrader.com. I sent Valdosta Scion a request for information through Autotrader.com and received no response after multiple attempts. I then followed this up by giving an offer over the phone for the car that was flat out declined (by Chris Smith). The next day they reduced the price of the car from what I had offered. The new price was $5.00 less than what I had actually offered over the phone. So on a Thursday (in November 2014), I made the same offer as before and requested them to send me the breakdown of the cost with the details (again attempting with Chris Smith). I received no response. On Friday, I called in and either a Rodney or Ricky said they would send me the breakdown in ten minutes. I then received no further response. On Saturday, I then called again and this time talked to Chris and he gave me a break down on the phone. He added another $599.00 on top of the advertised price, and I told him he can’t do that to which he responded, “Yes sir, we can.” I told him I will send him the link explaining why he could not as he needed to send me the written breakdown for my bank to issue a check. I waited (and waited) as it was Saturday and I wanted to get the check from the bank and get the car the same day. I sent him another e-mail almost two hours later. He finally sent me the break down without the $599.00 included. Also, while I was responding he sent me another e-mail asking me “What are we thinking?” - showing no patience whereas so far all I have done is been patient with them. I sent them all of my information with the bank details, notifying them that they had to send my bank the ‘Bill of Sale’ or a ‘Buyers Order’ in order to be able to cut a check. Apparently, they sent the bank an unofficial document that could not be used to cut the check. My agent had to call them and walk them through what they needed. In the mean time I went to my bank to make sure they could cut me the check before they closed. It took a while between the dealer and the agent could get the proper documentation that would enable them to cut me the check. The bank was very courteous (CU of Georgia) and let me stay inside for an hour after they had closed to help me get this check. The bank closed at 1PM and I walked out with a check at about 2PM. I needed a second driver so I called my friend and we decided since the dealer closes at 6 pm, it would be too close and any traffic incidents would make it impossible to get down there in time. So I called the dealer and told them this and he said that they are open on Sunday 1-5pm. We set up an appointment for 2 pm for Sunday. The next day, a friend, my roommate and my brother joined me for the road trip. When we got there, the car wasn’t even washed. It was filthy and not prepared for sale. I have seen and looked at many cars, and this is the first time I saw a car on sale that was so dirty. Chris asked me if I had the check and I said “Yes”. I asked Chris if we could have a test drive, so he went in and he brought out the keys and I provided my driver’s license. When he came out he asked again, “You have the check, right? Because we have another customer inside doing financing inside”. Again I told him “Yes, I have the certified check from the bank”. I asked him if we could get a courtesy car wash, to which he said “can’t”. We took a drive around the dealership and when we returned he approached to us extending his arm with my driver license, saying they sold the car to another customer. I asked him, “How can you do that?” He said they are making more money with financing, so they are selling it to the other customer. He then tried to walk away. I stopped him and asked to speak to his manager. He pointed me to the counter. I went up the main counter and saw an employee (Dustin Arnold) looking at the screen. I stood there and he would not even acknowledge me. I asked him if this is how they treated their customers, stating I drove for almost four hours from well north of Atlanta to get this car for which I had made an appointment – to which I am now being told they selling this car to someone else. He actually said “We didn’t ask you to drive”. He said the car is being sold to another customer. I asked him “So it’s not sold yet?” He nodded. I confirmed I had the check and he needed to sell the car to me, because I made the deal first - to which he just replied “No.” I asked him to tell me why he would not sell me the car and he would not respond and avoided eye contact. He just ignored me. I asked him to explain why he was treating me like that to which he did say he did not need to say anything. All four of us were just stunned. I asked Dustin for his business card and asked him to write down why he would not sell the car to me. He said “No”. I eventually did receive his business card. I asked to speak to his manager and he said that he was the top person in there today. We just turned around and walked out as there wasn’t anything else we could do. We proceeded to make the long drive back to Atlanta. I returned the check to the bank and was forced to pay interest to them for 4 days. In conclusion - the worst part of this experience is not the fact I didn’t get the car. It was how I was treated. They did not even try to sell me the car. With the one car being sold, they did not even attempt to sell me another car. I had a check in hand and they turned down the business. They did not give me a call to notify me that there was another customer – even though we had scheduled an appointment. They did not ask me to pay down on a deposit to secure the car. They did not tell me that they do not hold the car for a customer who is traveling such great distances. On top of that, the way they looked and treated me was so offending that I felt like I was the one who had burdened them. As I am a non-white customer, it really makes me wonder if perhaps I was treated different simply due to the color of my skin and my name. This was by far the worst customer service experience of my life from start to the end.

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