O'Hara Motors
Customer Reviews of O'Hara Motors
If you Love getting lied to then go here!
byon 02/17/2023
If I could give Ohara Motors negative stars I would. I’ve bought several new cars and this was the absolute worst experience (and as you’ll read I didn’t even get the car!). As a nurse in the community and a Cape Cod native, I always try to shop local and support Cape businesses. I know car dealers can have a bad reputation but never would I have imagined being lied to my face 4 times while my husband and I wasted an entire day. The day before my scheduled appointment time, the sales rep called to confirm my appointment. I told him I was interested in purchasing the new Chrysler Pacifica, I’ve owned 2 prior so I wanted this to be a hassle free process and I was ready to purchase same day. He assured me I could have everything done the same day. When my husband and I arrived we were shown the new Pacifica which I knew would be what I wanted. I declined to take it for a test drive but he insisted we drive it around the area, claiming the car drove differently than my 2017 Pacifica. Reluctantly, we went on a test drive, complete waste of our time as I knew exactly how it would drive. Again, my husband asked if we could drive it home today and he said yes, they could do the financing and registration today. We asked about roof racks and the sales guy said he would check if they came with the car but if they didn’t we could certainly have it added, no problem. When we got back we discussed my trade in and he went back and forth with his manager (you know the part in the car buying process when they go behind closed doors, the manager never actually says anything to you but they make some kind of secret deals). Continuously we were asked about our down payment, which I explained repeatedly it would depend on the interest rate we were eligible for and what the monthly payment would be. Basically if we could have no down payment we would but if needed to put $5k we would do that too. He came back again with numbers requiring us to pick either one down payment or another and giving a range for the monthly payment, again with no interest rate because they hadn’t run the credit. After all this back and forth, the interest rate we were offered was for the 2022 Pacifica. My husband was shocked because the sales guy had told us repeatedly it was a 2023. Turns out the car had been sitting for a year. The advertised price online was $42k but they refused to make any kind of negotiation or deal. They were not willing to budge, okay fine, we were ready to buy and got a bankers check for the taxes/fees/down payment. When we returned, we were told “the finance guy” was gone and they couldn’t run our credit….WHAT?!? We’ve been here for 4 hours and you don’t have a finance guy…two things I cannot stand: liars and people who waste my time and this “dealership” did both! They promised us they were run the credit tomorrow and everything would be 100% when I got out of work and I could pick up the new car the following day. When he called my husband to confirm everything the next morning, he reminded the sale guy about the needed roof racks. Well apparently that wasn’t an option and couldn’t be accommodated. We were then told the General Manager did not want to sell us the car and we could pick up our check. The level of disrespect this dealership gave us is unforgivable. On the bright side, we didn’t spend $42K with them and will gladly take our business elsewhere. However, I plan to make it my mission to inform every person I know about our awful experience with Ohara Motors. This entire crew will lie right to your face for hours and think nothing of it. Buyers BEWARE!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Courteous and Professional
byon 12/15/2023
Received a recall notice and called service. Adrian checked availability and then called to confirm that they had obtained the needed part and set an appointment. Christine checked the truck in and asked many questions to make sure the required service was appropriate for the problem. Defective light was replaced quickly and I was on my way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Replacing front bumper on my 2017 Jeep Wrangler
byon 12/14/2023
O'Hara Motors replaced my from bumper. They did an excellent job in a timely manner. Very Happy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 12/13/2023
Very efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2019 RAM 1500
byon 12/11/2023
Sorry didn’t get car wash voucher
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
If you Love getting lied to then go here!
byon 02/17/2023
If I could give Ohara Motors negative stars I would. I’ve bought several new cars and this was the absolute worst experience (and as you’ll read I didn’t even get the car!). As a nurse in the community and a Cape Cod native, I always try to shop local and support Cape businesses. I know car dealers can have a bad reputation but never would I have imagined being lied to my face 4 times while my husband and I wasted an entire day. The day before my scheduled appointment time, the sales rep called to confirm my appointment. I told him I was interested in purchasing the new Chrysler Pacifica, I’ve owned 2 prior so I wanted this to be a hassle free process and I was ready to purchase same day. He assured me I could have everything done the same day. When my husband and I arrived we were shown the new Pacifica which I knew would be what I wanted. I declined to take it for a test drive but he insisted we drive it around the area, claiming the car drove differently than my 2017 Pacifica. Reluctantly, we went on a test drive, complete waste of our time as I knew exactly how it would drive. Again, my husband asked if we could drive it home today and he said yes, they could do the financing and registration today. We asked about roof racks and the sales guy said he would check if they came with the car but if they didn’t we could certainly have it added, no problem. When we got back we discussed my trade in and he went back and forth with his manager (you know the part in the car buying process when they go behind closed doors, the manager never actually says anything to you but they make some kind of secret deals). Continuously we were asked about our down payment, which I explained repeatedly it would depend on the interest rate we were eligible for and what the monthly payment would be. Basically if we could have no down payment we would but if needed to put $5k we would do that too. He came back again with numbers requiring us to pick either one down payment or another and giving a range for the monthly payment, again with no interest rate because they hadn’t run the credit. After all this back and forth, the interest rate we were offered was for the 2022 Pacifica. My husband was shocked because the sales guy had told us repeatedly it was a 2023. Turns out the car had been sitting for a year. The advertised price online was $42k but they refused to make any kind of negotiation or deal. They were not willing to budge, okay fine, we were ready to buy and got a bankers check for the taxes/fees/down payment. When we returned, we were told “the finance guy” was gone and they couldn’t run our credit….WHAT?!? We’ve been here for 4 hours and you don’t have a finance guy…two things I cannot stand: liars and people who waste my time and this “dealership” did both! They promised us they were run the credit tomorrow and everything would be 100% when I got out of work and I could pick up the new car the following day. When he called my husband to confirm everything the next morning, he reminded the sale guy about the needed roof racks. Well apparently that wasn’t an option and couldn’t be accommodated. We were then told the General Manager did not want to sell us the car and we could pick up our check. The level of disrespect this dealership gave us is unforgivable. On the bright side, we didn’t spend $42K with them and will gladly take our business elsewhere. However, I plan to make it my mission to inform every person I know about our awful experience with Ohara Motors. This entire crew will lie right to your face for hours and think nothing of it. Buyers BEWARE!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
