Tim Short Chrysler Dodge Jeep Ram FIAT
Customer Reviews of Tim Short Chrysler Dodge Jeep Ram FIAT
Service Department
byon 11/08/2023
Thank you, Stacy & Chad for taking care of me while my car was being prepared. Big Shout Out
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 12/21/2023
Fast service, reasonable price, professional staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Oil change at Tim Short in Pikeville
byon 11/17/2023
Went when appointment was made. Vehicle was taken right in. They done everything they were suppose to do. And in a timely fashion. Will be back in the furniture and would recommend to anyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wrong diagnosis
byon 11/10/2023
I was sent to Tim Short from another mechanic due to an issue with my TIPM/PCM In my Jeep Liberty. Due to the high cost of repair, the dealership wanted to do their own diagnostics to ensure that was in fact the problem. I didn't want to be out any more money on the vehicle so I authorized 2 hours (@ $125/hr) to diagnose the problem. After several days of calling and waiting for them to even look at the vehicle I was told I had a bad TIPM but they couldn't test the PCM because the TIPM was bad. They wanted over $3000 for repairs so I opted to tow the vehicle home. Since I was told I for sure had a bad TIPM I found a company that would repair it for a reasonable price and went that route. Turns out there was in fact NOTHING wrong with my TIPM and was out $250 to Tim Short for an incorrect diagnosis. Waste of my time and money. On a positive note, the people in the service department were pleasant to deal with.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service Department
byon 11/08/2023
Thank you, Stacy & Chad for taking care of me while my car was being prepared. Big Shout Out
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great, friendly service...
byon 11/07/2023
I had battery issues on a 30-month old vehicle I purchased from Tim Short Hyundai. I went to an autoparts shop to buy a new battery and they told me two things. 1. They couldn't test the battery because it was showing an error that my vehicle was still running when it wasn't and 2. that the battery should still be under warranty with Hyundai. REALLY!?!? A 2 and a half year old battery under warranty from the original purchase? I expected that to fall under things like tires that weren't covered. But I called and sure enough, my battery had a 3 year warranty on it. So I scheduled a service appointment. I won't go into details but I had a conversation with one of the service department office people and explained my personal situation and a mechanic overheard and joined the conversation as well. They asked me questions and after, the mechanic assured me he knew the issue was the battery having a dead cell and that it would be covered under warranty. Two hours later (they have to run lots of diagnostics to satisfy warranty requirements) they came into the (very nice waiting room areas) and handed me my keys and a paper to sign. The battery did in fact have a dead cell and it was 100% under warranty so the only thing required of me was a signature. Thrilled with the service, the friendly and kind staff and the nice waiting facilities.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tim shorts auto garage
byon 09/26/2023
Well done, had appointment and reasonable price. Professional service department and assistance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tire balance
byon 09/19/2023
Good!!! Just didn’t understand, why they would charge $70.00 dollars for just hooking up a tire balance machine on my son’s truck to check and see if, the truck was out of balance and it wasn’t? We bought the truck At that dealership. I could’ve understood if, they had to balance the truck tires, just wish they would treat their customers a little better, when they keep their business in eastern Kentucky and buy a truck off them for the first time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Air Conditioning Repair
byon 08/22/2023
Excellent customer service.. They took care of my repair in less than scheduled time. I was even later to pick it up than expected and they waited a little longer than closing time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Only place I’ll go for an oil change on my Hyundai.
byon 07/08/2023
I have a 2018 Hyundai Sonata Sport, and they have the best prices I’ve found for full synthetic oil matched with the customer service experience I’ve received. Well worth my money.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Nav System
byon 07/06/2023
Nav system was not working. They ordered the part and had it replaced in no time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Elantra
byon 06/23/2023
Very fast and through service, very knowledgeable
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing service
byon 06/12/2023
The best service at this location, they have snacks and drinks for their customers, a tv to watch, wifi and very kind employees
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mirror Replacement
byon 03/30/2023
I purchased a used vehicle with a broken side mirror. Dealership replaced mirror for free. There was some confusion between sales and service about scheduling, but I was taken care of when I arrived. I was pleased with the service and would be happy to use the dealership again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service on my Jeep Grand Cherokee L
byon 03/27/2023
Hardly any wait time for my service. My seat and steering wheel was covered in plastic when I got my vehicle back. Very nice people.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tim short hyuandai
byon 03/18/2023
Really quick, very professional and kept me updated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 02/11/2023
Employees were very friendly. Service was quick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service review
byon 02/08/2023
Scheduled for an oil change but it wasn’t time for it. They did rotate my tires.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2016 GMC Terran windshield wiper motor replacement
byon 02/01/2023
They are very friendly and also try to help in anyway they can especially Josh Elswick , and Chad Morris
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfied customer
byon 01/13/2023
Quick service, and so nice and accommodating!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mary Hatfield
byon 01/04/2023
Very pleasant and professional experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes