Mercedes-Benz of Alexandria

by luvmy500 on 09/01/2011

I have taken my E500 to more than 3 dealerships since I purchased it use and all have made me regret buying it, until I found Mercedes of Alexandria. I have never had more professional treatment from a dealership. They listened and have taken care of all my concerns. I even found problems that's other dealership missed. I have recommended this service department to friends and family and have only heard good things. I work in the healthcare field and have also recommended them to my patients. Keep up the great work!!!

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by mbzc300 on 08/10/2011

The pre-owned sales staff at Mercedes Alexandria treats their customers courteously, and with the utmost professionalism. I came in to get my 2006 C230 washed, which I bought here as well, and found a 2009 C300 that I left with the same day. I got a 3 year newer car, with extended Certified warranty, lots more options and power, and my payment stayed the same. I cannot say enough about how much I love my new car, and the incredible service and value that MB of Alexandria provides.

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by mbowner5 on 07/21/2011

Totally please and plan to take my wife's slk in for service.

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by dontbuyhere1 on 07/09/2011

I was very surprised of the lack of professionalism of the sales team. I love the car that purchased but the experience would make me go to a different dealership in the future. The service department has also been less than desired. I expected a much better experience. Doubt if I would ever go back to this dealership ever again and would certainly warn anyone else that I know to consider another MB dealership. Also found out from another MB dealership that MB of Alexandria has always had a bad reputation. I wish I would have known that before my purchase. These people treat women as second class citizens. Unethical is an understatement.

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by notafane350 on 04/27/2011

I went to the MB of Alex, VA to look at cars on a Saturday in sweats. Not one sales person asked to help me. After work, dressed in a suit, I took my car in for service & decided to go into the sales area; they rushed to help me (I wonder why?). I walked passed all of the sales staff who had refused to help me & spoke to someone else. I should have stuck with my 1st instinct and purchased my car in PA. I traded in my 2002 S-Class for a 2011 E-350. "BIG MISTAKE". I needed a car with all wheel drive. The sales man told me he did his best & I would have to take a $2900 neg equity which basically covers the sales tax. No problem, but now that the 2011 E-350 needs a transmission & I want to trade it in. They offered me $45K on a car which they sold to me for $62K. He has the nerve to think that I dumb enough to take a $16K loss. As far as I'm concerned, they sold me a damaged car & they should remendy the situation to my satisfaction. I will tell anybody "DO NOT PURCHASE a BENZ" at that dealership. I have owned a Benz since 1998 and have never experience this type of service until I dealt with MB in VA. They have left a sour taste in my mouth for MB. I will get rid of the car & see what Lexus ot BMW will do for a customer.

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by hankhc on 08/23/2010

Their cars are high class but their service is far from it. First Shawn Moore, the salesperson said they had 5 cars of the model I wanted. When we got there we found out... actually there is one in the next town over.. and in New York. Ok.. so let's get the one that's 5 miles away. Sounds good. We started the paper work. Signed all the docs.. I was ready to pay 10,000 cash on the spot.. but wait, someone else was test driving the car I wanted. Even though I signed all the docs for this exact car and gave a deposit check for $1000. He was only "50% sure" I would get it. No problem he said, the one in New York is yours for sure.. I'll call you tomorrow. NO CALL. Instead his sales manager calls and says those cars are gone, I have other ones you can look at. I said what do you mean gone? I gave you a deposit and signed all the papers. Yes ma'am but we have no control over that. Who the hell does then? I told him I want my deposit back because you weren't able to deliver the car I wanted. He said oh.. we have already deposited the check. [violative content deleted] why the hell would you deposit MY MONEY and not even give me a car that YOU PROMISED??? So I said I want my money back , he said no problem. I emailed him the same day to make sure he submits a refund request. That was 2 WEEKS ago! I called, not even the receptionist picked up... called again.. spoke to Andre [violative content deleted] Amini who said we have to wait for the check to clear. What world do you live in? The check cleared overnight! So finally I went in today to demand my money back. Andre lied to my face saying we never even had a conversation.. you never sent me an email.. you don't even have my contact information. So then some other guy comes over that goes by "Mo" and we start talking. I told him you guys are lying to me, the whole thing was based on a lie. You can't treat your customers like this. And he had the nerve to say "you aren't my customer". I am soo pissed. I have NEVER been treated like this from anyone especially someone in customer service. I will file an official complaint against them. They are so unprofessional and rude. STAY FAR FAR AWAY.. THEY ARE SHAMELESS [violative content deleted].. Go to Chantilly, they know how to treat their customers.

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by kayatx on 05/01/2010

Do not buy at this dealership. They try to get you to come in and promise to beat your best offer. Make you fill out all the paperwork and after 3 hour of "processing the application" waiting increase the price and say that its the best they can do. I would not recommend anyone to do business with them. I will be writing a letter to MbUSA to complain about them as well.

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by resrchonline on 11/25/2009

I would strongly suggest buying against here. I was going to buy an E350 and had offers from other dealerships. They email me to say they would beat the offer. I get to the dealership and after about 3 hrs of negotiating here I am filling out the financing paperwork, ready to take the car home, the sales manager comes in and says the car is going to cost another $500 dollars. This is the first time in my life buying cars where after agreeing to a deal, they go back on what was agreed. I think they are looking to bring people in the dealership - I would strongly suggest avoid them. I would use them to create a bargain, but dont buy.

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by ISH_ESCOBAR on 12/05/2008

Well my review is gonna be long, but imformative. My first visit to the dealership was very fustrating, I brought in a 2004 Nissan Titan with 28,000 miles in for a trade in on a 2007 mb c230 sport, after almost 6 hours they offered me $4000 for the truck, the proble was I owed $15,000, no deal!, I called the salesmen 2 days later, I told him lets work a deal with out the truck, he said come in tomorrow. He called me 1 hour prior to my arrival, I asked him is the car sold, he said no, it is still here. After getting to the dealership I found out the car was sold!! I was pissed!! I test drove another 2007 mb c230 sport with less miles, after waiting almost 5 hours(no lie) they asked me for $4,000 down(not a penny less) and an interest rate of 17.8%!! Needless to say I was like [violative content deleted] no!! I was pissed, I had given up on mb of Alexandria until I got a voice mail the next day,"great news I can work a deal on the car you wanted" I called back, the manager stated he wanted $3,000 down at 4.99% interest, need less to say we came to a deal. God only knows how they came up with 17.8% the first time. I bought the car after three visits. It took a while but well worth it. If you plan to go to this dealership be patient!!! They take there time.

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