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Saturday
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Customer Reviews of Mercedes-Benz of White Plains

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

Excellent service and car

by Matrix59 on 01/15/2018

This is my second Mercedes with this dealership. Bobby Ayo Salesperson is great. Walks you through the process and features of the vehicle. Marcel Finance Manager makes the financing process a breeze. This is a solid Dealeeship. They got rid of the dead wood of years ago. Whole new dealership of Professionals. If this was a stock it would be a solid BUY!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
46 Reviews
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sales Rating

Excellent service and car

by Matrix59 on 01/15/2018

This is my second Mercedes with this dealership. Bobby Ayo Salesperson is great. Walks you through the process and features of the vehicle. Marcel Finance Manager makes the financing process a breeze. This is a solid Dealeeship. They got rid of the dead wood of years ago. Whole new dealership of Professionals. If this was a stock it would be a solid BUY!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Complete lack of attention to details.

by jd_hitchcock on 01/19/2016

Together my wife and I have bought about 8 vehicles from this dealer, they have always done right by us in the sales department. Service has never been good here. It was good before they redid the service area and it certainly is not good now. I can't count the number of times when a representative has called us to say that our car is ready only to wait 30-60 minutes while the car is getting washed. The worst one was when I dropped my wifes car in the morning and walked to the train, only to have my wife ask me later in the day if I test drove the car with someone at the dealership. When I told her I didn't she showed me the paperwork where I stated that the car was shifting correct and I didn't know what the problem was. To fix this, we had to take the car in another day to a manager and drive test drive with foreman (this is always what happens there when the service person is just awful). 4-6 days later the car was returned after a change to the computer. I worked with Kelly, I hope if you go here, you never have to deal with her as her attention to detail is very lacking. I dropped 6 month old car with a Gas Cover that wouldn't open and my wife gets a text saying thank you for bringing her car in for service. Instead of calling us to say what had happened she sent another text saying that the car was done and we could pick it up. So we got there and our car wasn't ready, she had just fixed the error that she made earlier in the day. needless to say, in the future, unless totally stuck, I will be taking car in for service. It will really be hard for me to ever buy car there again. There are just too many Mercedes places in the area. As an FYI, I never visit this site, but the response and refusal of MB to actually read the review has infuriated me so much that I feel like everyone should know that they should never go to this dealership for anything, there are just too many other dealerships in this area that will really take care of you.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

2 Comments

sales Rating

All round Excellence

by shayman on 12/18/2015

Christina Alonge was the 'face' of the MB of WP dealership where we recently purchased a CPO 2014 C300. She listened to our requirements and had a car that met them waiting for me. I also visited two other MB dealerships between our home and White Plains but what brought us back was the professionalism displayed by everyone we encountered, the fact that they listened to our needs and they worked hard for our business. My wife subsequently visited the dealership for a Service issue and received the same, excellent customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Sales People Like Kyle Lowe keep Me Coming Back

by PinaCel on 11/15/2015

I recently purchased my second Mercedes. Kyle Lowe was very helpful. I felt like she was working with me as opposed to just selling a vehicle. She always returned my calls and answered all my questions even after I bought the car. About a week after I bought the new car, I realized I had left my prescription glasses in my old car . Kyle went out of her way to make sure I got them back. I still feel I can call her with questions or concerns. It was a pleasure working with her.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Purchase of new 2015 S550 4Matic

by mb2015s on 11/11/2015

I wanted to share my most recent purchase of 2015 S550 4Matic from Mercedes Benz of White Plains. Incidentally this the third S550 I have bought from them. The reason I keep coming back here is because the service and customer service of this place is amazing. Mr. Youssef Makkaoui was the sales person I met and he was very helpful in helping me select the right vehicle after showing me the cars on the floor which I did not find any of my choice he then took me to where some more cars were parked in the building. After looking at number of vehicles here I found the car I liked which had all the features including the color. He was very patient in showing me around and finally we struck a deal. I am very happy with the new car and would highly recommend this place if you are looking for a new car or service. I can tell you of my experience since coming here for more than 13 years that I am very pleased and satisfied for all they have done for me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Tom Chen

by veronicaj47 on 11/03/2015

Tom helped me with the purchase of my new vehicle back in September. He was helpful, insightful and made the purchase an easy and stress free transaction. I had problems with my previous car and he did all possible to get me what I wanted and at a fair price. I'm very thankful to him and the team at Mercedes-Benz White Plains. Whenever I find myself in the market for a new car, I will turn to Tom to help me again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great dealership

by Heriperez on 10/22/2015

If was my first experience at a Mercedes-Benz dealership and I was extremely satisfied with their customer service. David Plumaj helped me throughout every step and I was very pleased with how knowledgeable he was with the vehicles he showed me. Friendly environment. They want to make sure you walk out of this dealership with the best deal and completely sastified which is how I left with my new vehicle. Would definitely recommend to anyone trying to purchase their first Benz vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Peter Makaj

by vinny33 on 10/17/2015

It's been a pleasure working with Peter Makaj and others at Mercedes-Benz of White Plains. I have been a satisfied customer for 8 years and this is my 4th car. They are very friendly, courteous and helpful in every way.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Buy you next MB here

by GBINCTT on 10/14/2015

I recently purchased a 2015 ML 350 at this dealership. I have nothing but good things to say. I inquired on line and was given first class service throughout the process. My sales associate Alex Antigua was great. The pricing was very competitive. The process was quick and easy. I would definitely recommend Alex to anyone interested in a MB

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best ever

by pmposter on 09/23/2015

From the first Paul Tadeushuk could not have been more welcoming, more knowledgeable and more helpful. I have never worked with a car sales man who had a better understanding of the car or gave such frank and important information.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Professionalism, Quality Service, Customer First Policy, Best Pricing. .

by MIANGAAN on 08/24/2015

Mercedes-Benz of White Plains and their fabulous team members such as Paul Tadeushuk, Robert Bob Carol and Mr. Hadidi has done everything possible to make my family happy, fully satisfied and keep us loyal to their business for many many years. I've been a Mercedes-Benz loyal customer for almost two decades and for whatever reasons, I always come back to MB of white Plains to make my purchases, do my services. Great team members, highly trained, friendly and professional staff. They're simply the best.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent experience

by mbbuyer2 on 07/31/2015

Alex Cesarini was knowledgeable about the car I was interested in and we came to an agreement quite quickly. Documents were completed accurately and picked up the car on Monday afternoon following our initial meeting on Saturday.Very pleasant experience overall.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Top Notch Dealership

by crobers8975 on 07/29/2015

I have bought 4 Mercedes Benz from Mercedes-Benz of White Plains. I have been treated courteously by all of the staff members. In particular I would like to praise my salesman Bobby Ayo and my service consultant Octavio for their outstanding service,

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great CPO

by lamak500 on 07/13/2015

I purchased a 2011 cpo e350 convertible and got a great deal. They provided me with financing and the car looks brand new. The only flaw is that I had to go to another dealership to get a better price on the additional 2yrs to CPO the vehicle. Aside from that, everything was great and I will be back for another convertible in 3 years.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A wonderful experience...

by Ginsbery on 07/10/2015

...all around. David Plumaj was incredibly helpful guiding us to the perfect car for our needs

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great salesman Duane Berkey, great dealership

by Bonnieallen411 on 06/29/2015

.I purchased my car when my lease was up. Duane Berkey really helped me a lot to make my decision as to what to do. He is very professional and I would recommend him to everyone. My experience with the entire dealership was great as well. Thumbs up!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

recent purchase

by lb2015 on 06/29/2015

Great dealership and service. I have purchased a certified vehicle without any hassle. Kyle Lowe was very helpful in the process. Thanks again LB

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Superior Costumer Service!

by Kristen826 on 06/29/2015

Even though I have a MB dealership ten minutes down the road, I knew traveling the hour and fifteen minutes to White Plains was the right choice as soon as I spoke with Youssef. With the impressive inventory, Youssef truly wanted to find the perfect Mercedes for my family and me. He was patience, had excellent communication, and was genuinely excited for us purchasing our first Mercedes. Youssef and the MB of White Plains team truly made our car buying experience a very enjoyable one.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Dealership and Sales person experience

by NarendraPatel on 06/12/2015

This was a great car buying experience for us. Marsel Paloka, the sales agent, was very professional and helpful. The car condition was almost-new even after two years and MB Of White Plains had it nicely cleaned up. We got great price too!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Mercedes-Benz of White Plains

by Comp129 on 05/14/2015

Peter Makaj is an outstanding sales person. Delivers on what he promises. Just got my third vehicle from MB of WP.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best car buying experience I have ever has.

by scott_sulliv on 04/25/2015

Peter Makaj made the process simple yet thorough. He guided me into the right car for me and made the price right!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership

A proud member of the Pepe Auto Group. Visit http://www.pepeautogroup.com/ for much more information.

Company Overview

Mercedes-Benz of White Plains has been proudly serving our neighbors in Westchester County for over 40 years, and our commitment to providing extraordinary service continues to grow each and every day.

Our staff of over 100 highly trained professionals works tirelessly to ensure that your relationship with Mercedes-Benz of White Plains is a long and happy one. In order to continually achieve these goals only the best people in the automobile industry are given the opportunity to be a member of our organization. Their only objective is to provide our clients with exceptional service and uncompromising value. In doing this, we have been voted the best place to buy a luxury car by 'Westchester Magazine".

If service and value are important to you, we invite you to visit Mercedes-Benz of White Plains for an experience that will far exceed your expectations.

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Amenities
Complimentary Loaner Cars
Complimentary Coffee
Cable Television
Collision Repair/Body Shop
Express Service