Napleton Maserati of Downers Grove

by 1994EquinoxLTZ on 03/16/2020

Integrity, professionalism, impartiality even when your not buying the most expensive car on the lot. The most pleasant car buying experience we ever had. Grace and sincerity describes our sales person, Aimee. We would highly recommend her and this dealership for all your future vehicle needs.

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by jepisano on 11/24/2018

Id like to start out by saying thst this one star by no means represents the sales representative with whom I had the pleasure to work with during my inquiry. I worked with a gentleman named Andrew who was both highly knowledgeable and down-to-earth. My problem lies with the management. I had called about an M3 I saw online . After working with Andrew and going over several details we agreed on a price. He told me he was about to show a customer a car and would call me back for my security deposit. In the meantime, I booked a flight for the next day and went to the bank and got a certified check. It had been then half an hour and I wanted to make sure that the name on the certified check was correct and how they wanted it to appear. I called Andrew back and he told me he was sorry he had gotten caught up with selling the other car but that the M3 was definitely pulled and reserved for me . He asked to call me right back . I was leaving the bank when he called me back and gave me the news that the manager had decided to show the M3 to someone he personally knew . I was pretty shocked and disappointed at the unprofessionalism of the manager when I was about to spend upwards of $44,000 at his dealership. Andrew told me he would call me back that night if it didn't sell and he did, but even though it didn't sell he told me that the manager would no longer sell me the car for the price we had agreed on and wanted a higher price . Probably the most unprofessional thing I've ever seen in my life again I cannot say enough good things about my sales representative and I cannot say enough bad things about the apparent manager . It appears instead of buying my M3 from Chicago I will be buying it from New Jersey.

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