Riverside Ford Lincoln
Customer Reviews of Riverside Ford Lincoln
Now is not the time to buy a new car.
byon 11/28/2022
Pleasant experience everyone encountered At Riverside Ford was very friendly and Professional. All the years of buying a new vehicle this is the first time I ever had to pay full sticker price very frustrating.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Tune / Idle Repair
byon 08/10/2023
The whole repair experience seems to have changed once the car was dropped off after sitting with the Service/Shop Director for over an hour. Add to that the outrageous cost and/or double labor to perform what ended up a routine diagnostic tune of 8 plugs (2 Coil Packs not 8) and 8 Fuel Injectors. After receiving the car back a call was placed the following morning to the General Manager to voice my sheer distaste of this experience on 8/1/23 at 9:28 am. After being told I will call you right back, I have yet to hear from her. It is now 8/9/23 at 9:48 pm. The writing of this review. In closing, that about sums it up when the General Manager of the dealerships blows you off. I could add much more and every detail, buy why bother one has to ask themselves?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service Techs Not Qualified, Fords have Quality Problems
byon 04/13/2023
Bought 5 Fords here. 6 service problems: 1- 2010 Fusion - after air bag recall repair no dash knobs worked, dealer said "not our problem" but grudgingly repaired after much arguing. 2 - 2010 Escape battery died, svc tech charged and said no elec problems but battery dead again next day. 3 - 2019 Ranger temp control stopped working under warranty, TSB said "to avoid repeat failure replace housing", tech did not replace housing and failed again 4 mos later after warranty expired costing $$$ and taking over 2 weeks to repair. 4 - 2019 Escape delivered new with dead battery, replacement battery failed 30 mos later while under warranty. 3 days to replace 2nd battery. 5 - 2019 Ranger battery failed while under warranty. Took one week to replace battery. 6 - 2019 Ranger windshield broke during 1st few months due to mfg problem/stress/temp fracture, not covered under warranty. Courtesy ride often not available. Not uncommon for "Quick Lane" oil changes to take 3 hrs or longer. Dealer and Ford Dearborn never replies to calls or emails.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service review
byon 03/14/2023
Outstanding service in a very timely manner by very respectful people
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 12/14/2022
They handed my windshield questions to my satisfaction
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Now is not the time to buy a new car.
byon 11/28/2022
Pleasant experience everyone encountered At Riverside Ford was very friendly and Professional. All the years of buying a new vehicle this is the first time I ever had to pay full sticker price very frustrating.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Explorer
byon 11/19/2021
Excellent service and courteous Staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
ford ranger.
byon 03/30/2021
good and on time service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Nadine Simonds
byon 03/20/2021
Not a very good experience. The new staff are not knowledgeable of warranty. Told us a service was covered under warranty. We declined the service because we did not have time to wait. When paid for oil change was told service we declined was not covered under warranty. Good thing we did not have time for service. We could not find our vehicle after paying. My husband kept asking where our vehicle was..finally new staff asked if we wanted him to get vehicle. In past friendly warm atmosphere in service department. The only good experience we had was with Cory. Cory did an excellent job. Cory very professional and knowledgeable as always.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Still trying to cheat customers
byon 01/05/2021
I've lived in Macon nearly 50 years. I've owned 21 cars/trucks and have never been able to make a deal with Riverside Ford. I'm in the market for a truck now. Against my better judgement, I decided to give them another try. In typical fashion, they tried to screw me yet again! I was told twice (one of those times immediately after the salesman verified with the sales manager) that the truck I was interested in could be sold to me for between $55k and $56k. This was a slightly better than expected price and I began to think maybe Riverside had turned over a new leaf. I thought about it for two days and decided to go buy the truck. I showed up at the stealership and made my offer of $55k. The salesman acted like he genuinely expected the deal to be accepted. Well, shortly after he took my offer to the sales manager, he returned only to tell me that the manager had made a "mistake" (twice) two days prior when he quoted my price. And instead the price was $68k. Yes, $13k more!..a 23% increase over what the manager had said less than 48 hours earlier. It's just classic bait-and-switch! Do yourself a huge favor and just avoid [non-permissible content removed].
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Riverside Ford Macon, Ga.
byon 12/28/2020
A very good experience with Richard Rappaport. Very experienced, cut through the chase deal I appreciate the honesty and forthrightness!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Perfect
byon 09/26/2020
Professional and reliable as always
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amy Fuller
byon 05/04/2020
great service. very professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/05/2020
It was my first visit and the service was exceptional. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
truck purchase
byon 03/30/2019
no problems fair honest experience no issues given all potential discounts available for this vehicle. very nice truck
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Riverside ford Macon georgia
byon 03/21/2019
Very professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First oil change
byon 03/04/2019
Got my first oil change in my new mustang on Friday. Devin Daye checked me in. He was very polite and knew what he was doing. He told me it would be awhile and I didn’t mind waiting. During that time I heard and saw him deal with several costumers. He keep a positive and friendly attitude with every costumer. I’m glad I bought my car from Riverside Ford. Thanks for the help.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Riverside Ford
byon 12/14/2018
Great customer service from Duke Washington!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Commercial Real Estate Broker
byon 12/13/2018
Took my Lincoln MKC in for oil change and 40K mile transmission service. Performed all service in a timely manner, and, washed and vacuumed my vehicle, steam cleaned my wheels, before returning it to me!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great
byon 08/14/2018
Good service staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
75000 Service
byon 07/02/2018
Always get great service at Riverside Ford Lincoln
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
20+ years of great buying experiences
byon 07/26/2016
We have been buying our vehicles from Larry Dumas for 20+ years. He always has always been most helpful in finding exactly what we want at the best price. We wouldn`t consider buying a car from anyone else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
