Turnersville Kia
Customer Reviews of Turnersville Kia
Jenn's Kia
byon 07/04/2017
Kia of Turnersville had a great selection of used cars. The sales staff was helpful and informative. I just loved the no pressure sales. It was a very relaxed atmosphere, everyone was an absolute pleasure to do business with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2017 Forte
byon 06/01/2017
Scott was so helpful with helping us decide the best car! I deffinantly recommend this dealership everyone is so nice and welcoming!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 04/03/2017
Bob Brown was a great salesman. He did everything he could to get me in the car I wanted. I would highly recommend him!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car buying nightmare
byon 09/15/2016
I bought a new car about a month ago. I used the USAA car buying service that gave a list of dealerships that would honor USAA member pricing. I live in Delaware but was in NJ to visit a friend and decided to stop by Kia of Turnersville while in the area. I met with two salesmen, Mike and Bob who were nice and funny and said they could get me the vehicle I wanted. Great! The vehicle was not at the location but they said they could get it. Awesome. Happy to wait for the vehicle I want. I made an appointment to come in later that week at 11am. I checked in that day and the person I'd been dealing with wouldn't actually be in until 1pm. So rather than sit around for hours I said I'd be there around 1pm. I got there (it takes over an hour to get there from my house) and they said the car was still 2 hours away but I could wait. Apparently the vehicle, that was at another dealership, couldn't start on its way to me until I was there and started the buying process. No one ever mentioned this to me. Had they communicated this to me I would have been there at start of business to get the process rolling. I was so upset. I traveled all that way to drive home with my new car. They said they would have someone drive it to me the next day and take my old car back with them as the trade in. This wasn't ideal but it would work. So I drove home that night excited to have my new car the next day. Bob from the dealership came the next day and took my old car. I got in the new car and much to my dismay... this was not the car I had requested. It was the right model and right color but the interior package was all wrong. So many options were missing. I called and texted and Bob said he thought those options weren't as important to me as the AWD and the third row. Sorry buddy, not your decision or assumption to make. I wanted my vehicle and was excited about getting it sooner rather than later but I would have been happy to wait a bit for the one with everything I wanted to be found. So now I had a vehicle that technically I'd bought the night before that was no where near what I wanted. After numerous phone calls the manager Vince eventually called me back and said he would make it right. Apparently a vehicle that was exactly what I wanted was coming in the next day. So I drove an hour up again and bought a car again. Finally it was what I wanted. I thought it was over until the other day when I noticed the temporary tag on it had expired. I called the dealership and they said they hadn't gotten my delaware registration in the mail yet (citing some problem with the finance department being backed up and not getting paperwork out right away) but that I could go to the Delaware DMV and get another 30 day temporary tag (which I would have to pay for myself). Vince offered to comp my first service, a detail, and a full tank of gas for my trouble. So I went to the DMV to get a temp tag because I didn't want to be driving around illegally. Turns out everything was processed that morning and I was able to get my registration before I left for no additional fee. Thank goodness... something went right. I called the dealership the next day to let them know that I'd gotten my registration problem worked out and not send me anything in the mail. I also left a message with another sales associate for Vince asking if instead of the service and detail and fuel (which I'd have to drive an hour and pay tolls to get), if I could have the cargo cover for the vehicle (that was supposed to be on the car in the first place). No reply. I waited a couple days and called again and left a voice mail. No reply. I received a phone call from Bob this morning telling me that my registration had finally arrived and that they'd be putting it in the mail today. Top notch communication there guys... I asked Bob if Vince had considered giving me the cargo cover and he conveyed that Vince would not and stood by the original offer of service, detailing, and fuel. I wish Vince had shown enough integrity to speak to me himself. This whole car-buying experience has been mind numbingly frustrating. Not what I had hoped for. Not what I deserved. I'm looking forward to my first service appointment because once it's over, I will no longer have any connection to Turnersville Kia and no reason to ever communicate with them again. I can't give less than one star as a rating but if it were allowed I'd give 0 stars. This experience has left me annoyed, frustrated, and disappointed. Save yourself time and stress and DO NOT GO TO KIA OF TURNERSVILLE.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 11/04/2015
My salesman was Steven Sheppard. I already had a Kia and went in to see about buying a new one. This guy was great. He took his time and explained in detail everything. I had no surprises this time around. I ended up with a 2016 Sorrento. I think most importantly he gave me a good deal and did rip me off. It was the best buying car experience I have ever had and I am still pleased. Ladies who are leary of car salesman should give this guy a call.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pleasant Experience
byon 03/01/2012
Walked in and wasn't pounced on. Asked if I need help, answered my questions, and negotiated a good price in 35 minutes. Loved the fair and honest treatment by Tony. I'd send anyone there!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A good experience
byon 12/04/2011
My wife and I were treated with courtesy and respect. George Smith sold us our car and he was excellent. He valued our time, allowed us several test drives, never pressured us and allowed us to take our time. He answered all of our questions and was very helpful and gave us a fair deal for our 2012 Optima.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes