Jim Ellis Kia Kennesaw

by A White on 09/06/2023

Worst Customer Service Ever ! !!! Very Rude don’t return calls and very unprofessional. This will be my Second Review about this dealer's service department. I'm not reviewing the service technicians but I'm reviewing the customer service, porters and advisors. I had my vehicle towed there on the 23rd of August after waiting a full month for my appointment. I have called to check on any updates to see have my 2014 Kia has been looked at. 1st time they didn't even know my vehicle was there even after confirming with a service representative. 2nd time I was told when my vehicle was assigned to an advisor someone would contact me. Today I called and spoke with Matthew and he put me on hold to speak with an advisor. After 15min Of silence. I thought maybe I was forgotten about by mistake. I called back and Matthew who stated this was him name when I called back was very RUDE. He stated I put you on hold to someone who would speak to you and hung up on me. This is when I called back to speak directly to a supervisor in the service department. I been on hold over 16min as I write this review. No hold music just silence. My 1st encounter here for a recall I was told to pull in lane and leave keys in car. I waited as porters took other vehicles and mine sat blocking lanes. To my amazement I listened to them saying what xxxxxxxx people where for leaving their cars, when an advisor took the keys. This is a great establishment with a lot of History to have its name tarnished by bad apples. 22min on hold. Then get a call from a supervisor wh was even more rude and told me they will not service my car because another kia dealership had touched it 1st for the same recall/ warranty issue. I call 4 times today to talk to Misty but no return calls. I asked if I can leave a message and of course being rude the rep asked do you really need to leave her a message in a voice that I opted to say I would call back.

Read more