Royal South Toyota

by mg on 04/28/2024

I took my new vehicle in for toyotacare 10,000mi maintenance. Beforehand I checked fluid levels and marked my tires to make sure they got rotated as I've been burned in the past at other auto shops. When they were finished, I was given a several page readout of everything that was performed. My wiper fluid was still almost empty and my tires had not been rotated as stated they were. I went back in and explained to a service dept man up front what I found and stated how can I trust that all the other items on the checklist were even done. I told him I want another tech to redo the entire checklist. Afterward, he came back and said that he had the service manager redo it. The tires were rotated this time. However, the lugnuts are on way too tight that I would be unable to change a tire if I get a flat, I smell a burning smell each day that I drive it and it has been over 3 weeks since that appointment, and some settings on my vehicle have been reset including a trip A mileage that I am unable to reset and get the total mileage back on the screen. Idk if the battery was unhooked at the appointment causing this to happen or if there had been some sort of software update. Regardless, Idk why still having a burning smell after over 3 weeks and I cannot trust to take it back there again if I was lied to by the original tech about simple checklist items being done. It's not a free new vehicle ToyotaCare maintenance 2 yrs or 25,000 mile. It's paid for in the price of buying the vehicle. I didn't pay to be lied to. And I'm sure Toyota wouldn't appreciate it as I'm sure they compensate dealerships participating in this program.

Read more

by Lugnut on 03/24/2021

Toyota Care is one of the most important benefits of being a Toyota customer. My service appointment yesterday went as smooth as you could hope. All of the service was completed ahead of what I anticipated, the paperwork was explained and my questions were answered. The truck was clean and ready to roll as soon as I picked up my keys.

Read more

by kbhill on 03/06/2019

We were recently in an accident. Jeff in the Collision Center quickly diagnosed our problems and determined that our vehicle was no longer safe to drive. It was near the end of the work day, and I could not reach our insurance agent to get a rental car lined up. Jeff began calling several local agents until he reached someone who could help us. We were quickly put in contact with our agent and a rental car was quickly dispatched. It meant so much to me that my 3 small children had a safe vehicle to ride in until we figured out our next step. Jeff and the Collision Center staff have always gone above and beyond to keep me informed and solve our problems. They are knowledgeable, helpful, honest, and kind. I highly recommend them!

Read more

by khill on 03/06/2019

Recently, we had to replace our beloved mini-van, originally purchased at Royal South Toyota. Over the years, we loved the routine maintenance and service we received. (Our kids especially loved the kid-friendly waiting area!) There was no question in our minds that, when it came time to purchase our next vehicle, we wanted to work with Royal South again. They helped us find the exact model of Toyota Sienna we were looking for. Every single employee we worked with was kind, helpful, and accommodating to our needs. We highly recommend Royal South Toyota to anyone considering purchasing a vehicle, or simply getting a vehicle serviced. Their customer service is outstanding!

Read more

by walking on 08/11/2018

I sent them an online query about a leeft over 017 Sienna to see what price deal I could get, got a response via email saying they would contact me asap with my "Special Price". Well several other dealers contacted me asap but nothing from Royal. No surprise that they still have a few 017's with the 019's arriving with non contact procedure!

Read more

by steve_gilliam on 11/27/2017

I couldn't have been more pleased with the customer service I got at Royal South. I contacted them after I found a truck online and Andy got back to me right away. He was very helpful and great to deal with. I drove three hours to get there and decided even though the truck was a great deal and exactly what they told me it was, I was actually not ready to purchase a truck. Larry, the salesperson, Andy, and everyone that I dealt with were very understanding and professional. When I am ready to buy, I will be willing to drive to Royal South again.

Read more

by shirley on 10/28/2017

Andy Long with Royal South Toyota made my buying experience very enjoyable and gave me the best deal , beating out 3 other dealers who were closer by. He was very pleasant and friendly and easy to deal with, no sales line, just honesty and professionalism and lots of laughs.. Dave Dove took the time to explain everything I wanted to know about my new highlander hybrid! Even paired my phone up and had my vehicle ready to go. Very friendly and courteous, made me feel like my business was the most important sale that day!!! Scott in finance was very thorough and did and excellent job explaining all the legal aspects in detail and was able to get us out of there in a timely matter. The lounging area was very nice plenty of room, and charging station for cell phones , which I needed. My 4 yr. old enjoyed playing on computer while we waited, which was fantastic and he loved the hot chocolate!!! Best car buying experience I have ever had, Andy L. ( G.M). , EVEN CAME IN ON HIS DAY OFF TO MEET MY FAMILY FROM OWENSBORO, KY. I WILL ALWAYS REMEMBER THIS DEALERSHIP AS A FAMILY AND FRIENDLY DEALERSHIP AND RECOMMEND TO ALL!

Read more

by unsatisfied35 on 09/13/2016

I had an oil consumption test performed by this dealership, and my vehicle failed the test. The test was completed about three weeks before moving to a new state. I was assured that the results of the test would be logged into the National Service History, and the new dealer would be able to see the results of this test. However, the results were entered incorrectly, and the new dealer is unable to see that I failed the test. No big deal -- EXCEPT TOYOTA ROYAL SOUTH REFUSES TO CORRECT THEIR MISTAKE! Chris Stucky is NOT a man of his word.

Read more

by mrlwhite on 04/07/2016

I bought a 2015 Toyota Sienna out-of-state from Royal South Toyota and it was a great experience. At first I was a little apprehensive about buying a car I have never seen and have it shipped all the way to Utah, but the team at royal South did everything so I could feel at ease about buying the Sienna. They were completely transparent about the state of the vehicle, even scheduled a live video conference to check it myself! Negotiating with them was easy (no shenanigans) and once we agree on buying conditions, they overnighted the paperwork and even helped me to arrange the shipping. Within a few days my Sienna arrived home exactly as expected, and has been a pleasure to drive ever since. I will definitely buy from Royal South again.

Read more

by rfweyand on 08/12/2015

That was the beginning of a call from my wife on my birthday two weeks ago. I drove out to the site, and it was a small fender bender at an intersection where she had the right-of-way. We had the car towed to Royal South Toyota, where I have had all mechanical work done since moving to Bloomington four years ago. All of my service interactions have been positive, work performed on time, and often under initial estimate. There was an issue once with a brake job: the slide pins on which the caliper rides were apparently slightly bent, but a standard brake job doesn't replace those. They felt they should have caught it anyway, and replaced the pins at no charge, which meant disassembling the whole thing all over again and rebuilding it. Anyway, now my car went to the collision center. They handled the towing bill, direct billed everything to the insurance company, set me up with the rental car company, which also direct billed to the insurance company. When I got the car back, I couldn't believe it. I am a very picky customer, and yet I could see no evidence of the collision at all. No slight variation in paint color or finish, no variation in the cracks between door/fender/hood panels, no difference in driving/handling/braking, no nothing. The car looked as if it had never been touched. We didn't even have to take the rental car back, they coordinated the pick-up for us. It would be hard for me to imagine how anybody could be better for service or collision repair than Royal South Toyota.

Read more

by LuckyolSon on 06/27/2015

I have confidence in Royal South Toyota Scion - Bloomington, IN, which is why I return, even when I am traveling from out of town, 300*+ miles away. They have a level of integrity in their service professionals/people and staff, unlike any I have experienced. Confidence in people who serve me and my car is important to me, as I know very little about automotive things, yet I know I can trust them. They take the time to show me things when possible and explain to me, and I know they are truthful. They tell me exactly how much it will cost upfront down to the penny and work was completed on time down to the minute last time I was in, which blew me away. The waiting area is also on a level I have never seen, to include Lexus dealership. It is very large, open and comfortable and possesses every amenity you could want. It's where I want to spend my time waiting! I don't accept courtesy shuttle service 'though it is offered, because I don't want to leave! I'd rather stay there and enjoy what is tantamount to a vacation. If you want confidence in your service and to experience integrity and respect for both you and your car, this is the place I would go. And do and will whenever possible. Thank you, Edmunds, for the opportunity to share this. I am glad there is a place to acknowledge great people and service.

Read more

by lehams3 on 12/16/2014

This is the first time I’ve EVER provided negative feedback to ANY company! I felt the need to do so because I really don’t want this to happen to someone else. I purchased a “certified” pre-owned Ford F-150 Lariat about 6 months ago. I live 4 hours from Royal South Toyota and thought that buying a “certified” pre-owned vehicle with 40k miles from a reputable dealer, what could go wrong, right?!… A LOT!! Everything was shined up when I made the long drive out to get it. It wasn’t until a week later when the deodorizer that they sprayed in the interior wore off and there was a strong, musty smell in the cab that would not go away. I took it in to my local Ford dealership to investigate the smell and they found perforated rust and holes on the bottom of both sides of the cab. This required two new rear quarter panels to be installed (around $7000) which was luckily covered by Ford’s 5 year rust warranty. When I called Royal South, all I got was a “sorry about your luck.” When I got my truck out of the body shop a month and a half later I realized the blender motor for the heating system was not working. This was the first time the heat was ever used sense I’ve owned it. I drove it directly back to Ford and $1,400 and a week later, they put a new motor in (not covered by warranty). At this point I was pretty fed up, I’ve only driven this truck four out of the six months I’ve owned it and put only 4,000 very expensive miles on it! I traded it in for a new truck at my local Ford dealership. After the loss of trade in, taxes, rental car, repairs and not to mention all of my trouble, dealing with Royal South cost me about $6,000-$7,000. It would have been $14,000 if Ford didn’t cover the rust! Don’t make the same mistake! To his credit, I did call Mark Zacharias, customer relations manager at Royal South. I wanted to give him a chance to give me an explanation before I posted this review. He said that there was no excuse of why this should have happened, especially on a “certified” vehicle! Mark was very courteous and apologetic and he said that he would have the pre-owned car manager, Andy Long, call me and he assured me that they’d get to the bottom of it. That was three weeks ago and I have still not received a call or explanation. So, as promised, here is my review. Long story short…DO NOT BUY FROM ROYAL SOUTH!

Read more

by bolorw on 06/04/2013

I would definitely recommend this establishment to other car owners. The service team is very kind and sociable. They really seem to want to get things done efficiently and fully. Everyone describes information to the smallest detail and tries to help as much as needed. When my car has troubles, they solve it right away and allow me to maintain my schedule with their speedy service. Royal South Toyota Scion has a very comfortable atmosphere and is very trust worthy.

Read more

by snakecharmer3 on 05/29/2013

I bought my Camry from Royal South Toyota and also Mazda 626. I am quite pleased with the Service department at this dealer. They have improved a lot over the last 4 years. I was very unhappy with the Mazda Service department because they charged me twice for fixing the same problem. I would recommend this dealership as I am in the process of buying a new Camry from them this week.

Read more

by carshopper5220 on 05/13/2013

I went to a dealer in Indy and was not at all pleased with the sales personnel. I then made my way to Bloomington and was extremely pleased with the way I was treated. I bought a 2013 Venza and have been very pleased. Would definitely go back and would highly recommend to all.

Read more

by rice5505 on 05/07/2013

I wish they had a negative star rating. After looking at 30+ pictures online, reviewing the 1 owner clean car fax, and speaking with the salesman on the phone he assured me the vehicle was in VERY CLEAN condition, his words were "Immaculate" and well worth the trip to see it. And provided all the service records available to review. So after reaching a preliminary deal over the phone I decided to drive the 150+ miles to this particular ROYAL SOUTH TOYOTA dealership. BIGGEST MISTAKE AND WASTE OF TIME EVER SPENT SHOPPING for a vehicle. This dealer completely misrepresented the quality and condition of this vehicle. Taking every picture they could that didn't show a single flaw on the vehicle, fancy photography, lighting tricks to block obvious scratches that would turn away most buyers. Once I arrived, it became clear that this vehicle was not as advertised. dog hair all over the car, a hole in the front passenger door that was not shown in the pictures, the headliner looked like 2 dogs fought on top of it, carpet was stained, missing floor mats. The exterior was in no better shape, multiple large scratches and groups of scratches, some through the paint and had began to rust but had been cheaply touched up. The frame was completely rusted, the skid plate had rusted through. So after sighting multiple spots on the exterior the salesman offered to have the SUV wet sanded and buffed, but still wanted more than $500 over "CLEAN" retail and would not come down. This is a Shady Dealership, with crooked salesman. BUYER BEWARE. I did plenty of my homework on this vehicle, and and took every precaution to avoid this type of issue. This salesman and this dealership tried to specifically hide all defects in this vehicle to draw me in and try to get me to buy. This place will never see a dime from me. and I'm telling everyone I know to stay away.

Read more

by pitch_family on 05/17/2011

I did a lot of homework on mini vans and my decision came between a town and country or a Sienna. I searched all over the web for a decently close model of each so I could check them out in person. The second dealer that I went to was Royal South. They had a pretty good used selection of Siennas. I wasn't planning on purchasing a vehicle for 7 months but it was the end of the month and the salesmen told me he needed to sell a car. I couldn't pass up the deal that I got on the van. My only complaint would be lack of parking. It was a very busy day and I had to park next door at their Mazda dealership.

Read more

by ireport535 on 05/09/2011

I had purchased my previous car from this dealership since it is one of my local dealerships. I didn't have the best experience 2 years ago but I found a car that i was very interested in on the internet and it just happened to be at Royal South. I told myself I would never do business there again but this time around was much different. I was dealt with fairly and feel that they were pretty honest with me about the car I was purchasing. They definitely have a repeat customer in me.

Read more

by consumer47401 on 08/21/2009

n 2004 we purchased a new Toyota Sienna from this dealership. Although I find purchasing cars a general pain. This dealership I felt dealt with us honestly. Reading reviews of dealerships it is mentioned in several reviews that women are talked down to or kind of ignored. This was not the case. My wife felt very much a part of the buying process. They would get five stars except for recall thing. There was something that had to be done to a back seat belt. I made an appointment. Went in. They had me waiting for like 2 hours. I would go up to the service desk to find out when and they would say a little while longer. Finally they came out and said they didn't have the part. They said they would order it and call us when it came in. They did and it was all of 10 minutes to install.

Read more

by dblagent on 07/14/2009

I would highly recommend staying away from this dealer at all costs, they are very dishonest in the used cars department at the least. I purchased a used car with 60,000 miles on it from them in "great" condition. Literally the next day it would not start and had to be towed in. It was repaired at my cost, then I drove it home three days later. On the way home the dash lights quit, and the fan switch on the dash stopped working. When it was taken back the next day they found brake problems too, I ended up over $800 in repairs on a car I just bought and did not yet have 30 miles on! After the brakes it went on one or two short trips to the store, and started popping in the front end, upon return to the dealer they stated it was not safe to drive anymore - and I had 50 miles on it!! They would not take the car back, or trade it in, I just asked of they could take the car back and I would let them keep the $800 I had sunk into it and they would not do it. A full lemon in all shapes and forms and they would do nothing at all though it was only two weeks old from my purchase date and I'd only put on 50 miles - 30 of them to the dealer and back! The service department was no good at the repairs done, twice they broke additional items fixing something else. (eg horn did not work after they worked on the fan switch in the dash) Management was no help whatsoever, and I would never recommend this dealer to anyone after seeing how I was treated here. Sad really, but such is life and you live and learn I suppose. I will not support Royal at any of the dealerships he is involved with, it makes me drive more when shopping but it is sure worth it to me anyway. All dealers have their pros and cons, I was just unable to find a single pro here and thought I'd share my experience. Good luck wherever you decide to purchase form!

Read more

by bloom47408 on 12/15/2008

Long story short, we feel like we got one huge lemon. We're going on 36 days from the laundry list of our issues (still not repaired), and it is only getting worse. Oh yea, in addition to the front strut issues that we're having with our 2005 Saturn Ion 2 with only 52,000 miles, there is a deflection thing that hangs down on the front of the car which consistently comes loose and scraps the ground on every little bump, the heating/cooling fan has a click to it when it's on low, the coolant light comes on every time we start the car (no idea how we're losing coolant already), and it took them 30 days to get us the title to our car (when temporary plates are only good for 31 days...thanks for the breather room). On top of that, cust service was subpar, a manager dropped the f-bomb on me when I called to ask about the status of our warrenty check, and no one seemed to know what was going on... Overall, there are soooo many better dealerships out there than this one...stay away at all costs!!!

Read more