Dublin Hyundai

by TheGreek009 on 04/14/2017

I found a car online and it was 8:20 p.m.,I called the dealership to inquire if the car was still available and Samir said yes. The dealership was scheduled to close at 9 p.m. but he he waited for us to arrive at 9:15 p.m. We test drove the car and ended up buying it. Samir was friendly, but yet professional. There was no pressure to buy the car. He treated us with respect. The finance person,Tommy was also professional and efficient. It was a great buying experience and would go there again in the future.

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by mariisb on 03/23/2017

From the moment I walked in everyone was friendly and welcoming. Zack Naibkhil was very helpful, informative and with a great sense of humor which made my decision so much easier. Thanks for the great deal!

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by Hilldawg on 02/28/2017

The car is wonderful. My daughter is thrilled. The whole process was painless Saed was great. Answered all our questions/concerns but wasn't pushy. The entire staff was great.

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by suzusan on 12/28/2013

Steve, the sales person I had purchased from before knew I was looking for a 2013 Hyundai Elantra Coupe. He notified me immediately when one came into stock with very few miles on it. I saw the vehicle--it was absolutely beautiful and the color I wanted. There was no haggling over the price of the 2013 and I had no problem with the trade in price! Steve and finance worked miracles for me and now I have the car I always wanted at a great price! I would recommend Dublin Hyundai to anyone--especially Steve the sales manager!

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by cbom on 08/31/2013

These people are [non-permissible content removed] – they will do anything to get a sale closed and then turn their back on customers the minute it becomes clear that they lied, deceived, welched on a promise. Save yourself the time, trouble and money, take your business elsewhere. We should have read reviews about Dublin Hyundai before purchasing a used car from them. The reviews are online and readily available at yelp.com, bbb.org and the like. We didn’t look at these and other sites until it was too late, or we would have seen that there is a very clear pattern of customers being duped. We received good service until we agreed to purchase the vehicle. From there, it went downhill, fast. The fact that no one thanked us for our business should have been our first clue. We bought a car with the understanding that both Clay Bar& ResistAll treatment services would be performed at no cost to us. After we agreed to purchase the vehicle, we were told that we would have to cover the dealership's costs for the materials. We were told that it would take one day to perform the services, it took three and no one called us with a status update during that time period. In the time between bringing the car home and our service appointment (which was only a few days), we discovered that the sunroof leaks. We called the dealership and they said they would repair the leak when we brought the car in for the other treatments. When we picked up the car, the following was wrong with it: 1.) There was damage to both of the seat pockets, which were torn away from the back of the seats 2.) There were spots all over the front end of the exterior of the vehicle, which would not come off (the exterior of the car looks worse than when we dropped the car off, and has permanent damage) 3.) The cargo area carpet now has specks of dirt and debris essentially glued to it, as they failed to vacuum the area before applying a clear protective product to it 4.) And…get this…they told us that the sunroof does not leak, so they didn’t repair it, but if we have a problem with it in the future we should bring the car back to them We discovered all of this while in the presence of two Dublin Hyundai Service Representatives, who told us they had to get the authorization of the Service Manager before providing us with resolution. They told us we should expect a call later that day. 48 hours later, when we still had yet to receive any contact from Dublin Hyundai, we sent them a letter via Certified Mail with a request for reasonable and expedient resolution. It has now been five days since we sent that letter – which we know they received – and no one from Dublin Hyundai has contacted us. By looking at their Yelp page, it seems quite clear that this very unprofessional way of dealing with customers is a pattern for this dealership. What bothers us the most, though, is that this type of business practice is allowed to continue. Hyundai and the owners, manager and employees of this dealership should be ashamed of themselves. People we dealt with: Mark J. (Sales Manager), Matthew (Sales Representative), Louis (Service Manager) and Will A. (General Sales Manager and the worst offender of the lot).

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