Premier Chevrolet Buick GMC

by Donald C on 04/03/2023

Request service was completed as promised, and reasonably priced

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by Dan Farmer on 03/29/2023

Damien the sales rep did a great job showing us exactly what we wanted and helped make our decisions easy. He was there to guide us through the whole process. Max the manager was really helpful in determining what rebates we could receive. Don with the financial department helped a lot with deciding to purchase rust under cover protection, and an extended warranty. Great group of guys!

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by Joe Ballone on 01/05/2023

I'm from Ohio and my family and I were on a road trip to Myrtle Beach. We stopped in Morgantown to get something to eat and noticed air hissing from a tire from something we must have just drove over. I was lucky enough to find Premier since it was close and just called out of the blue to the service department. They were able to appreciate my situation and quickly got me in to get the tire evaluated and fixed. We were on our way within half an hour, which was incredible. I can't thank the service department people enough. You don't get this type of service anymore anywhere.

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by TravisWV on 12/03/2022

The service advisor Danny was very communicative and friendly during the warranty repair process.

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by mnolan0323 on 09/02/2022

Sam was very prompt to greet us and get checked in for our appointment. He was very clear with the process of the maintenance scheduled for my truck. He quoted a done time to set an expectation of how long it would take and they beat that done time. The service department was very clean, everyone was super friendly when we were checking out. Overall it was a wonderful experience.

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by Dpearce7 on 03/13/2020

Was extremely pleased with my experience. I couldn't pass up the deal that day and be happy with myself. The sales team got me in and out in under 3 hours from test drive to keys in hand. The black and black is a real hit to! Go to Premier and see Micah of you're looking for a vehicle!

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by NotHappy on 01/09/2019

Horrible service .... absolutely horrible.... dishonest and things taken from my vehicle....... Please do not buy anything from this dealership. I like my car but the service has been beyond bad. I had a warranty issue with a turbo that took over 4 months to fix. They stated the parts were back ordered, the dealership never did notify me when the parts came in .... it wasnt until I start complaining loudly my vehicle was scheduled for repair. Then my appointment mysteriously disappeared from the log. What I told was a 3.5 hour project ended up taking close to 8. Then on top of that my jack was taken out of my car without my permission or even being told it was taken and not being replaced. Then I was lied to and told the jack was not operating properly anyway which I know to be a lie as well. I have taken mtly car here for service three times and left with issues all three times. Do not even go near this place if you value honesty and good service.

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by ConnieSnod on 04/14/2017

We had knowledgeable staff willing to work with our needs and wants. Found vehicles for my husband and myself that we absolutely love and staff assisted us every step of the way.

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by ThomasCC on 04/05/2017

great overall experience. Robert was very knowledgeable and helpful, both during and following the sale. I look forward to future dealings with this dealership and sales person.

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by haroldjohn on 03/16/2017

First time customer, but treated like old friend. Very professional yet very friendly. Got the deal I was looking for with ease without having to haggle."|"

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by Mcgregorjr on 03/02/2017

The team did great. I would definitely say that this was the one of the best experiences that I've had with purchasing a new vehicle. Everyone was very nice and supportive which is a nice change from most dealerships that make things seemed pressured and rushed.

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by jprjr65 on 01/08/2017

Saw a truck I liked, stopped and looked. Test drove it, it was nice. Told salesman what payment I needed to stay at, they really worked with me and kept me real close to what I needed to be. Was really surprise they was able to get me in that truck, within the payment I needed to be at. Thanks to everybody who worked on that deal.

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by scress on 05/21/2014

Horrible experience with this place. The car I bought from them was used 2010 CHEVY Malibu. It seem to be fine at first approx 15 days after the air bag light started flashing, On star calls me tells me it's a recall and set up an appointment for me. Premier says other wise and says "It will be 71$ an hour just for us to look at it." After driving it in the rain the first time water leaks around the windshield tried to set up a service appointment for that it's a nightmare all they want is money. They charged me a prep & delivery fee on my invoice then says it's a requirement even though it wasn't delivered or prep. The chemicals they used to clean the vehicle peel'd the dashboard looks nasty now after it was clean I left it in a hot parking lot at work which caused the peeling I guess. These people are probably the most dishonest people I have ever had to do business with and regret it for the next few years my car is financed for.

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by Mountaineer66 on 06/24/2013

I have always found that a company is represented by the individual you deal with. I have bought two vehicles at Premier and referred others and our experinces have been excellent.

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by geonerd71 on 11/19/2012

The Premier Chevrolet Buick GMC of Morgantown dealership had admitted to false advertisement. They told me to come to their lot to test drive a very low priced vehicle that fit my needs. I called twice the morning of the scheduled test drive to double check. I was told to come and see it. When I arrived just 90 minutes later, they claimed they could not find it, insisted I test drive a similar vehicle so I wasn't "wasting time." Then told me at the end of the test drive, the other vehicle had just been sold the night before. Angry but desperately in need of a better car (I had driven my 15 year old trade-in hoping it wouldn't break down before I could reach them) I agreed to see something comparable. In the end, it cost me over $2,000 more. I felt like a fool, like I had been taken advantage of. However, it wasn't until later that I learned they had been fraudulently advertising that vehicle for three weeks since it had been sold. In addition to false advertisement, there were odometer discrepancies on both of the CarFax reports I purchased on two of their vehicles. That is two for two. Finally, on the CarFax I purchased (because they did not provide me with one) on the GMC Acadia I ended up buying, the report completely conflicted with the events that actually occurred. In fact, there were false reports filed by the dealership on two dates AFTER the completion of the sale. The only point that the dealership admitted any wrongdoing was after attorney, BBB, and State Attorney General intervention. Please be warned that these are serious violations. Although I thoroughly love the GMC Acadia vehicle itself, and I would definitely recommend the Manufacturer's vehicle, I would not even send my mother-in-law to this dealership.

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