Kolar Chevrolet Buick GMC
Customer Reviews of Kolar Chevrolet Buick GMC
Service with a Smile!
byon 04/27/2023
I was having some glitches with my radio in my 2022 Terrain - Craig took great care of me even though they were minor complaints. Quick software update and I was back enjoying all of the features my GMC has to offer. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service with a Smile!
byon 04/27/2023
I was having some glitches with my radio in my 2022 Terrain - Craig took great care of me even though they were minor complaints. Quick software update and I was back enjoying all of the features my GMC has to offer. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Frustraing but Friendly
byon 03/10/2023
After a 2-hour driver to Kolar, we were disappointed the part needed to be ordered and no future appointment was available for another month. Everyone was friendly. We received a call after two hours, saying the car was done for the day and we could pick it up. We returned to the dealership 15-20 minutes later and had to wait an hour because someone had gone to lunch and the car was still connected to diagnostics. And then the estimate jumped from $1200-$1500.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Horrible Stay WAY!
byon 05/23/2019
Worst dealership ever. Walked after being ignored for 10 minutes. Finally had to ask for help. After being walked over to the sales managers. The first one laughed in my face. I will never go back here. They will treat you poorly.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Horrible Stay WAY!
byon 05/23/2019
Worst dealership ever. Walked after being ignored for 10 minutes. Finally had to ask for help. After being walked over to the sales managers. The first one laughed in my face. I will never go back here. They will treat you poorly.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
How do you "forget" to do the scheduled repair work?
byon 04/24/2015
Today I had made an appointment for more factory recall work and an oil change/tire rotation. When I picked it up, they "forgot" to do the recall work. So, instead of a 2 hour appointment, it will be 7 hours. I would stay away from Kolar if at all possible!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
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byon 04/24/2015
Should have been suspicious when the salesman didn't know what the differences of the different trim levels were for the vehicle I was looking at. During the negotiations, he kept entering in different vehicles than the one I was interested in. They gave me a terrible trade-in price (which I was okay with to get rid of the vehicle) but then only gave me about 1/3 of that price on the final deal. Vehicle sold as new even though it wasn't and had 9 month old EXPIRED plates which they notified me after we signed the paperwork and they told me they had to add on $300+ for new tabs (that are only good for 3 months). During the set-up of Onstar, we did a diagnostic check and I got an email saying there was recall service needing to be performed. I was also promised a 3rd key at cost that the salesperson was going to order for me and I would have to pay for it. Kept asking salesman when it would be in and he kept on "checking on it". Finally after weeks of this, he states that it was my responsibility to order it. I would stay away from Kolar if at all possible!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Fair and Honest
byon 03/12/2015
My wife and I felt that Kolar's sale's staff made our purchase a low stress, very friendly and honest experience. Quick to answer any questions or concerns we had, particularly with the new technology in these vehicles. Our salesman Dave Speikers, was awesome! The negotiations felt fair and honest, always up front about everything. The facilities are extremely clean and new, especially the shop area. We will recommend Kolar to anyone and everyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Salesman
byon 01/13/2015
Kolar is fortunate to have such a knowledgable, trustworthy, honest salesman as Jerry Laberdie.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil changed but forgot the details
byon 01/07/2015
We scheduled an oil change, had it done, I think they did it, but for whatever reason, they did not reset the Oil Change computer or put a new sticker in the window this time. How do I really even know they did one? They dropped the ball on their attention to the tiny details on this one.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Purchase of 2015 Equinox
byon 12/30/2014
I was approached by management to bring my 2012 Equinox in for a trade and followed through with it. My salesman was very attentive and responded to my e-mails and phone calls promptly. I ended up ordering a 2015 Equinox and couldn't be happier with the experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service at a good value
byon 12/17/2014
Service was right on schedule with my appointment and got the work done within the estimated time frame. Good Job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
low pressure sales environment
byon 11/10/2014
Went in and looked at a car, had a complicated trade in situation, they couldn't offer the deal we were looking for so they didn't pressure us at all. Next day got a phone call, they had a better offer then we had even discussed the day before. Friendly environment and nice attention to detail.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil Change and Tire Rotation
byon 02/26/2014
The service department got my vehicle in a little bit earlier than the scheduled time. They were able to get the work completed quickly and professionally.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kolar Chevrolet
byon 02/06/2014
Worked hard to get me the car that I asked for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments