Don Elliott Ford
Customer Reviews of Don Elliott Ford
Awesome!
byon 03/18/2017
This is a great place to do business, i will again! The guys are friendly knowledgeable and are willing to work with you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent experience
byon 02/23/2016
The staff was very friendly and helpful, Gary was very knowledgeable and took the time to explained everything in my new explorer. Will definitely recommend the East Bernard Ford dealership to my friends
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great car buying experience for my family vehicle
byon 02/12/2016
I found a 2011 Mazda Tribute on the USAA car buying website and sent an email to the Don Elliott Ford team to set up a time to come in and take a look at it. I was immediately contacted by their internet sales person, Alexandra, and she checked with me to see if there was anything else she could look up for me. When I arrived, Gary was there to help me out and answered all of my questions about the vehicle and he asked me the purpose of it so he could find some more comparable vehicles for me to look at. He looked through the inventory and told me the differences between what he had and what he thought would suit my little family. We ended up going with the Tribute anyway, but it was nice that he was so helpful and really cared about getting me into the right car and making sure we were satisfied. Also, we already had financing in order, but there was a small hiccup with the document signing. Their finance person, Brandon, was a huge help with that and got us out and on our way as soon as he could. I would definitely recommend Don Elliott Ford to my friends and family. :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easiest truck purchase to date!
byon 01/29/2013
A friend told me about Don Elliott Ford in East Bernard. I contacted Brandon at the dealership...told him exactly what I wanted...and gave him a few minutes. He located the truck within minutes and began working out the trade with the other dealer immediately. When the other dealer started dragging their feet he located another one with added extras for the same price. It was delivered andi dropped by and picked it up. Gary went through the truck with me and made sure I knew the operating procedures. This was the easiest purchase that I've ever made. Will definitely return to Don Elliott for my next one!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
You might buy a lemon!
byon 01/03/2011
We drove over 100 miles to purchase a car. We met with Gary and Brandon. We checked the auto check and it said that the car was looked at by a mechanic on a 100 point inspection. We drove all the way out there to find out that the pictures can be deceiving. There was a dent in the wheel well and 2 deep scratches in the bumper. There were chips along the side and the tint on the windows was peeling. Online the pictures were at angles where you couldn't see this and it said it had EXCELLENT exterior and EXCELLENT interior. All of this was disappointing, but we still wanted to buy. When we talked to Brandon about it- he came back with 'weren't there pictures online?' He didn't seem all that apologetic. They knocked off $50 because of the tint... We test drove the car and were happy with how it drove. We had called the dealer in the morning and asked if we could pay with our debit card and they said YES! So we did not bring the cash with us. We were buying the car outright- no financing. Once we were ready to purchase- they told us that we needed the cash because the debit card companies charge them a fee. Well of course there was no wells fargo in this town- so we had to drive 25 minutes to the nearest one!?! Then after hours of figuring things out, we were finally ready to get back on the road when we realize the AM radio works but the FM radio does not. The service department looked everything over but couldn't figure it out so they sent us on our way and said- take it to a Ford Dealer in your hometown and we'll pay for it. Well the dealer finds out that the whole radio needs to be replaced and Brandon says he can only pay for half of that. Then we find out that the windshield wiper fluid dispenser does not work and the windshield wipers themselves needed to be replaced. Then we start hearing a noise when the radio is off. We take it in to a mechanic and they tell us: 1. The engine needed a tune up. 2. The ignition coil needed to be replaced. 3. One hub bearing was bad and needed to be replaced ASAP. 4. The brake pads were shot and needed new ones. 5. The rotors were turned too thin and needed to be replaced. According to Don Elliot Ford- their mechanic looked everything over- the guy we took it to said that there is NO WAY Don Elliot's mechanic did not see all of this. Brandon said they'd pay for the hub bearing but because it was not major mechanical problems- they would not cover the rest. All in all, it was a very disappointing experience. We were first time used car buyers- we should have checked the windshield wipers and the radio before purchasing the car- but the rest should have been fixed before they tried to sell the car. STAY AWAY FROM THIS LOCATION UNLESS YOU ARE BUYING A NEW CAR!!! If you are wondering why their cars are so cheap- there's a reason... they didn't do the work to make the car perfect.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
