Customer Reviews of Keith Hawthorne Ford
Overall, good experience with some potential for improvement.
byon 12/22/2023
The dealer was overall pleasant to work with, answered my questions as best they could, and took care of one minor issue promptly upon arrival (alignment). A couple of things could have been better, though: It took an unnecessarily long amount of time to get on my way even though I walked in with a check in hand from my local bank. I waited more than an hour (probably closer to two) for the paperwork or finance person to even begin. The process was smooth once it was started. Secondly, the car only had one key. If I had known ahead of time, I could have researched and learned what a pain it would be to get a second one, not to mention the expense ($800). Lesson learned. Third, the transit tag was attached by the dealership onto the vehicle with 2 screws and without a frame or any protection. Since it is cardboard - you guessed it - it didn't survive more than about an hour on the interstate. Luckily I had someone alert me that it was about to fall off and was able to pull over and find a parts store nearby and salvage it. These details detracted from an otherwise great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Overall, good experience with some potential for improvement.
byon 12/22/2023
The dealer was overall pleasant to work with, answered my questions as best they could, and took care of one minor issue promptly upon arrival (alignment). A couple of things could have been better, though: It took an unnecessarily long amount of time to get on my way even though I walked in with a check in hand from my local bank. I waited more than an hour (probably closer to two) for the paperwork or finance person to even begin. The process was smooth once it was started. Secondly, the car only had one key. If I had known ahead of time, I could have researched and learned what a pain it would be to get a second one, not to mention the expense ($800). Lesson learned. Third, the transit tag was attached by the dealership onto the vehicle with 2 screws and without a frame or any protection. Since it is cardboard - you guessed it - it didn't survive more than about an hour on the interstate. Luckily I had someone alert me that it was about to fall off and was able to pull over and find a parts store nearby and salvage it. These details detracted from an otherwise great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible Service and Sleazy Tactics
byon 09/12/2020
tldr-Salesman Scott Harkins was extremely rude and the dealership wouldn't honor a written offer. I used Truecar.com to research pricing on a new 2020 F-150 and was given several offers from different dealerships, one being Kieth Hawthorne. I requested info on the truck offered on Truecar as well as on the same vehicle on their website. This was Friday night at 8:32 pm. I hear back on Saturday morning and am told that the truck is there and we agree on a price. I go to the dealership, which is an hour away, to find that they "sold that truck 2 days ago" and their system said I was interested in a different truck. Scott Harkins was extremely rude and said, "Well our system said you wanted this truck. That truck sold 2 days ago and you wouldn't get it for that price." He said they could build the truck i wanted for an additional $11,000! I had the quote with the pricing shown and Scott said, "Well I don't know what to tell you. It wasn't my fault, the system said you wanted this truck." I left and called the sales manager, Ben, who was really nice and said, "we've had this problem before...give me until Monday to make it right." That was the last I heard of them until Tuesday when Scott sends me an email saying that they know it sometimes takes time to decide, but they are there to help...no mention of "making it right." I purchased the truck I want from Fairway Ford in Greenville, SC and the experience was great. I recommend checking them out instead.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Recall
byon 06/15/2020
I can't figure out how what I was told was a ten minute job took over an hour. I called ahead and made an appointment. I arrived 30 minutes before my appointment and it still took over and hour to get me back on the road. Then after I leave I get an email that said that I missed my appointment.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great Service for a Nervous Mother of the Bride!
byon 07/29/2019
This past June I had traveled from Florida to North Carolina for my youngest daughter's wedding. Just after I arrived, I noticed an odd noise coming from the front end of my Ford Edge. Upon further investigation, we thought it might be a bad strut so we located the nearest Ford dealership which just happened to be Keith Hawthorne Ford in Belmont, NC. They were professional and courteous and worked my vehicle into their busy schedule. They answered my numerous phone calls with a great deal of patience! When we realized my car would not be ready until the day of the wedding, they offered to give me a rental to use over the weekend. Since there was no time to pick up the car on that day, they kept my car until the following Monday when I was able to pick it up. And the best part was my vehicle was still under warranty and there was no charge. They kept their calm while this nervous mama was losing it over this bump in the schedule. I would highly recommend Keith Hawthorne Ford to anyone who needs service done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Office Manager
byon 06/24/2019
Excellent service and communication!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 03/16/2019
The service was fast and quick!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nice service dept
byon 04/27/2018
Easy experience. Needed oil change. Service tech did Not try to push a lot of other stuff not needed at this time. Quick service which is what is expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Ford dealership around!
byon 03/29/2018
They were all very friendly and easy to work with. I could tell they did their best to get me the best rate possible. Great customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent dealer
byon 03/19/2018
Thomas was awsome to work with. Very speedy process once all was said and done. Very happy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Vickiecan
byon 03/15/2018
Working with Keith Hawthorne Ford in Belmont, NC is extremely easy and with my sales person, Survilla, especially. Enjoyed the time and friendly people. Give them 10 stars.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great! All time best!
byon 01/12/2018
The staff was amazing. They were very knowledgeable about the vehicle. Chris was an awesome salesperson and Bobby is a great manager. I would highly recommend Keith Hawthorne Ford to anyone looking to buy a vehicle. I would like to thank all of the staff for their help. Great business with great people. Truly a family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 11/21/2017
Great customer service with the Sales Dept. Juan and Ben did an awesome job helping us find and purchase our new F150
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great dealership to deal with!
byon 04/01/2017
My husband and I were very satisfied with everything to do with this dealership. Scott Harkins was very courteous and helpful. He listened to what we wanted in a used vehicle and was able to meet our needs.This is the second vehicle we have purchased from Keith Hawthorne Ford, and we are well pleased with the trade we just made.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Friendliest Place Ever
byon 03/27/2017
I highly suggest them especially if you don't like waiting a long time for a car purchase, they get you in and out as fast as possible and definitely make sure you were taken care of to the best of their ability.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Service
byon 10/19/2016
Keith Hawthorne has taken very good care of my car. They gave me a rental when I had a big problem with the Transmission and they had to wait on a part. The part was under warranty and I was so relieved that i had bought that warranty. The customer service I have received there has always been excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service.
byon 06/22/2016
I received the Works package. Service was great, in and out quick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Do Not Buy from this place
byon 05/23/2016
Wrote a check for $12,000 for a car on May 9th. Still to this day do not have it. There 72 hour return is a joke. We returned it the next day after we bought it. They had covered the smoke up inside. It STUNK. Told them we were not happy at all. Said they would fix it along with the paint that was chipped. Went back to get it still not fixed. Said it would be fixed this past Thursday. Went today the 23rd still not fixed. They still have my car I traded as well as the one I paid for. Told me to get a lawyer. The Keith Hawthorn way I guess. I will get one.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
They lie to the consumer
byon 03/06/2016
We brought our car there about 2 years ago. We traded our prior ford lease in. My credit was excellent but at the last minute they made my husband co sign. I have owned businesses and many cars and have not had a "co signer" in 30 plus years. About 6-7 weeks later I had not gotten a payment notice so I contacted Ford directly who told me that Vin number was still on the lot. I said No the car was sold to me almost 2 months ago. They never did the paper work. Then they sent a bill for a carpet for the trunk they said was missing on inspection. It was not. We were charged the $22 for "over miles" on the car. They were a JOKE only thing missing is their clown suits. Never had I dealt such seedy dealership. As for "Mr." Hawthorne he is just some coward that never returned a call or email. Hides behind the "name" FYI - I peeled the Cheesy sticker off my car. Total nightmare.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Lied about financing
byon 03/06/2016
I wish I had a better way to describe the deal we negotiated, but I can only see it as a done in bad faith. We specifically told them a price per month and said "we do not want to finance for more than 60 months". General Manager said "ok". They shook our hands, took our signatures, ran my wife and my credit, took us in to the back office and told us the term would be 84 months. We realize it was a nicer car than we went shopping for, but we were told it could work (we just assumed they had purchased the car for cheap at an auction and could afford to lower the price). They wasted several hours of our day and then attempted to lecture us about the numbers and why what we wanted wasn't possible. At the end of the day, it wasn't about the numbers, but the fact that we were told it was possible, our credit was run, and we were lied to. Salesperson Matt was fine, but the general manager and some other guy I swear was introduced as "Mr. Hawthorn" somehow changedthe terms from 60 to 84 months and called it a "miscommunication". Would not recommend.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Apparently lazy
byon 02/17/2016
Lazy is all I know to say to describe the folks at this dealership. I drove 300 miles to trade at Keith Hawthorne and was pleased with my deal and the service received that day. However, a short time after my purchase I realized I did not receive a manual. To be fair, the truck I purchased was used (950 miles). I have since called at least a dozen times and have been promised a manual in the mail every time. This has been ongoing since November and I appear to be no closer to a manual today as I was when I realized I didn't have one. Amazing how a simple little thing can ruin all the good they had achieved the day of the sale. Very disappointed and wish I hadn't written the positive review I initially gave.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Service Review
byon 01/04/2016
15K service, NC inspection on my 2011 Ford Ranger, completed in a timely manner. Tech at the desk, (check invoice as to who it was) was EXCELLENT. The best I have had since I bought the truck.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Keith Hawthorne Ford is located in Belmont, NC. Keith Hawthorne Ford is known as one of the premier dealerships serving Charlotte NC, Huntersville NC & Rock Hill SC. From the instant you enter our showroom; you'll know we are committed to Customer Service and Excellence. Whether you need to Purchase, Finance, Lease or Service a New or Pre-Owned Ford, you've come to the right place. Call us for your No-Obligation Internet Price Quote from our Internet Department. We proudly serve the surrounding areas and communities.
"I'm the man, I'm the man, I'm the Truck,Truck, Truck Man"
1 Comments