Customer Reviews of Moss Bros. Chrysler Dodge Jeep Ram Moreno Valley
Oil change
by 04/17/2024
onCame in for an oil change. They found a nail in my tire. I have taken this van to a tire store due to the tire kept reading low on one. They found nothing. I’m glad the guys found it and fixed it. Puts my mind at ease. The additional fee wasn’t bad at all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
by 04/17/2024
onCame in for an oil change. They found a nail in my tire. I have taken this van to a tire store due to the tire kept reading low on one. They found nothing. I’m glad the guys found it and fixed it. Puts my mind at ease. The additional fee wasn’t bad at all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
by 12/30/2023
onClay did a great job getting my truck done. He also booked my next appointment for the recall that I need.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Clay is the man!
by 10/26/2023
onClay is my go to service writer. He always goes above and beyond to accommodate me and make sure that my car is 100% top notch in performance, safety, at a reasonabley priced... Go see Clay and tell him that Big Phil sent you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service dept
by 04/26/2023
onFriendly and informative, very happy with my service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good work, quick service by Lorena.
by 06/30/2022
onLorena was very helpful and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
by 06/16/2022
onJoe was very help and understanding on what I needed serviced on my vehicle. He is very pleasant and very customer oriented. He is willing to give his all to help please and satisfied customer . Joe is a great asset to Moss Motors.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mrs
by 04/29/2022
onClay was awesome
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
by 03/21/2022
onOn time and quick very straight forward
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Brian Was Excellent
by 02/25/2022
onBrian was patient, knowledgeable, and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Regular scheduled service
by 02/02/2022
onOver all extremely satisfied with my service experience and my service advisor Brian. Very transparent and helpful over all.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Maintenance is fast and efficient
by 10/15/2021
onErica got my vehicle in quickly, routine maintenance was completed and she kept me informed and helped assist me in a late pickup due to my unique work schedule. Fast and efficient, productive new team. Makes routine maintenance a breeze.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Service
by 09/16/2021
onJacob was my service advisor. From the first phone call to the actual service everything was handled in a professional manner. I bought my 2013 Jeep Wrangler from this dealership and I will continue to keep my service needs here at Moss Brothers Moreno Valley. If your buying a new vehicle or getting one serviced. This is the number 1 dealership to cover all your needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and Fast Service
by 08/04/2021
onWent in for a routine oil change and tire rotation…. Customer service was friendly and service was fast thank you again !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience!!
by 05/26/2021
onFantastic service experience. Great customer service and communication. They even provided me a shuttle ride home while I waited for my car to be serviced. Staff was very knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
5
by 07/03/2020
onService completed as they promise.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Chrysler Moss Bros. feedback
by 01/23/2019
onGreat customer service and quick service with good quality work outcome.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Out standing
by 01/22/2019
onThe greatest customer service available. I use to work customer service and your training is impeccable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Totally satisfied
by 01/22/2019
onThe service manager went out of his way to get us a ride back to Riverside even though the current shuttle service doesn't go that far.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
poor service.
by 01/22/2019
onnothing.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love our saleswomen
by 01/22/2019
onStart out like crap Had the worst salesman but then asked for a new one and got the best on ever. Brandy Brown Maybes sealed the deal. She was patient and helped my daughter buy her first car. She explained everything and made her feel safe.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Moss Bros Moreno Valley Jeep
by 01/12/2019
onInternet sales team was good. Rolando and Geon were extremely helpful. They gave no pressure and let me had evalution time. Email responds were fast and to the point.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
At Moss Bros., quality customer service is at the core of everything we do. Our entire Sales, Service, and Parts staff are here to assist you with all your vehicle-, financing-, service-, and parts-related questions, and to make your experience at our dealerships a positive one that stands out from the rest. That's why our motto is, "At Moss...You're the Boss!"TM
1 Comments