Customer Reviews of AutoNation Chrysler Dodge Jeep Ram FIAT North Phoenix
Great Dealership
byon 02/27/2024
Fast, friendly and easy process for buying our new vehicle
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase new vehicle
byon 10/11/2023
They wear you down by prolonging the consummation of the deal! Arrived at 10 am to pick up the new truck and they spent 4 hrs dragging out the process. I put $1000 down to order and it never shows in the purchase order..!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Easy and fast truck sale experience
byon 10/08/2023
Jose and the dealership made the truck buying process easy and fast. I drove three hours to purchase my truck. All the paperwork was prepared ahead of time. Even when I changed my mind and purchased a different truck on the lot, they quickly changed the paperwork and made the whole process easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchaser
byon 09/27/2023
My buying experience at this North Phoenix Autonation was just fantastic. My salesperson, Jerry Peterson, did a wonderful job. I have bought many cars over my 50 years of buying cars and Jerry did the most thorough job from begging to end. The Sales Mgr gave me a number and kept his word to the end, so I bought the Jeep.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 09/26/2023
Excellent service. Service Coordinator, Nicholas Thomas very efficient and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall service
byon 09/20/2023
This was the first time visiting this dealership for service. The advisor, Nathaniel, was very personable and knowledgeable. He got my Grand Cherokee in and served very quickly. This is my new favorite service dealer!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 09/17/2023
The advisor made sure to keep me updated on where my car was and was very nice and informative.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
21 Rubicon Gladiator
byon 09/08/2023
I don't feel that paying 47k for a used vehicle that it should have miss matched tires, also once I got it home and was looking to get new tires the vehicle did not have the key for the wheel locks, called the dealership told me to come back the next day which I needed to anyway to give them the extra key to my trade. it took 3 hours to change 4 lug nuts. and as of today over 2 weeks later they have still not payed off my trade and I am going to have to make another payment in 2 days.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy Service Visit
byon 09/06/2023
Carl took care of me even though they were very busy and seemed to have a hard time confirming my scheduled appointment. He made it happen and got the vehicle back to me same day. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional service
byon 08/30/2023
Nick Thomas has been my service advisor for 8 years. However, I needed to get my vehicle serviced asap so I selected Nick Fernandez. He did not disappoint. He kept me aware of details and time promised as expected. Although I am never happy paying for truck maintenance, the people at AutoNation make it as painless as possible.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nicholas Thomas
byon 08/20/2023
Nicholas treats our family with respect. Couldn't ask for a more personal service rep.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Bad Service and Bad communication
byon 08/18/2023
Been servicing the minivans that I bought here since 2013. Over the past 3 years every visit is a hassle. Last week - Another nightmare visit. Took me almost 3 weeks to actually get an appointment for my last prepaid oil change. Website didn't work. When I called the main service line, multiple times, it hung up on me. I left no fewer than 3 voicemails for the service advisor that I did have a direct number for and never got a call back. Finally got through and put through to a service advisor that sounded promising, dropped the van off and left it - late Friday afternoon I get a link to the inspection report with about 2K of services "needed right now". I speak with the service advisor on Saturday morning, approving the two air filters and texted her a coupon. Completed the online form approving those two items. Texted midmorning asking if the car would be ready by 1 as we discussed on the phone. Reply back was "end of day", I tried repeatedly calling at "end of day" to no response. Arrived to pick it up and had my ride wait, another advisor was there, found the keys and paperwork so I waved my ride off. Yet another service advisor after I waited another 15 minutes informs me that sure it's done well the original oil change, not the filters. Seriously? Excuses and bad systems and just plain bad service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
3 Comments
SERVICE
byon 08/15/2023
made an appointment to have air conditioner blower checked out. was told that I would have to have a diagnostic test done on the van. left it on Thursday and rechecked on Monday and nothing had been done. I was told by the service advisor that she would schedule a diagnostic test for next Tuesday but I did not receive a confirmation email noting the scheduled appointment.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Ram Jam
byon 08/10/2023
Buying my truck wasn't as bad as i though it would be. Went pretty smooth. This is my 3rd Ram 1500 form auto nation. I have my truck service there with Nicholas Thomas. He is pleasant to work with. The work is done in a timely manner. This why I keep going back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Warranty and Service
byon 08/04/2023
Micheal Franklin service director and Nick Fernandez service advisor took very good care of my warranty and service needs. Fast and friendly service .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car at Shop Too Long
byon 08/04/2023
When I made the appointment, for 7/18/23, I was not advised I would be leaving my car - for four days. (They did provide me with a ride home but I was without my car for much longer than originally told. I had a recall for airbag emblem, my engine light had come on and I felt like I had two separate rattles underneath - possible spare tire and maybe loose exhaust pipe? However, it was a week later (7/25/23 @ 7:00pm) when they called me with the work needed. Two different flushes, new spark plugs and new catalytic converter (for $5,500). I told them to do everything except the converter as I couldn't afford that at this time. I was called on 7/27/23 that car was done and I could come get it. I paid $914.80 for work completed, engine light is off but both rattles are still there. I am sure that my car sat in the lot for the majority of the days it was there. I was told if I did not leave it, at that time, that the next time I brought it in I would have to begin the whole process all over again. If help is an issue, then the number of cars, scheduled at one time, should be reduced. Today's cars are connected to a computer, to be analyzed. That certainly doesn't require 9 days - even 7 days, if you don't count Sat & Sun.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great service
byon 08/02/2023
Service advisor Carl was very helpful and great at explaining
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 07/31/2023
Service Advisor Nicholas Thomas was very professional and efficient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service!
byon 07/27/2023
Nicholas Thomas has been our Service Advisor for awhile now. He is very knowledgeable and easy to work with. He always takes care of us and our vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service visit.
byon 07/26/2023
For whatever reason, my appt. was incorrectly entered for the wrong month. But my service advisor got my service done anyway in the same amount of time. I am here by choice. I bought my Jeep at another dealer I did not want to do business with (but they had the car I wanted), and another Jeep dealer much closer to my home I also do not want to do business with. I have never been disappointed here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 07/26/2023
Brought in vehicle for oil change and it was completed quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Trade in
byon 07/23/2023
The worst experience of my life! Took them 5 days to see if I was going to be approved and still the vehicle I purchased has a broken touch screen!! A broken wiper blade and the door panels are lifting (I knew about the doors). But still not ever recommending this dealership to anyone!!!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments