Richard Kay Chevrolet Buick GMC
Customer Reviews of Richard Kay Chevrolet Buick GMC
Big red
byon 04/14/2023
This was a new vehicle purchase. After making the purchase, a couple minor issues that were not pleasing, ie. couldn't get vehicle registered/completely setting up the vehicle, collision light staying on, wheels needing balanced.. Other than these, for the most part I am very happy with this purchase.. I'm not a person that purchases new vehicles often.. But if I need to purchase another new vehicle, I would very much consider purchasing from Richard Kay.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Big red
byon 04/14/2023
This was a new vehicle purchase. After making the purchase, a couple minor issues that were not pleasing, ie. couldn't get vehicle registered/completely setting up the vehicle, collision light staying on, wheels needing balanced.. Other than these, for the most part I am very happy with this purchase.. I'm not a person that purchases new vehicles often.. But if I need to purchase another new vehicle, I would very much consider purchasing from Richard Kay.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GMC Truck
byon 12/27/2022
Everything was good just waiting on the chips that my truck did not have when I purchased it in March
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
David Knott
byon 01/09/2021
3 hours for an oil change, tech spilled oil all over my engine etc.... my Corvette smokes , the cabin smells of burnt oil and I have oil all over my garage floor
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
New 2019 GMC Acadia
byon 05/02/2019
Wonderful experience buying a new car. My salesman, Mike Mattison, was informed and knowledgeable about the SUV. The dealer let us keep the vehicle over the weekend so we could do more than a quick test drive. We got a great deal and a great trade-in price. Would highly recommend Richard Kay.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Left without a ride
byon 02/28/2019
I turned my vehicle in on a Wednesday morning, shortly after 8:00 to have warranty work done. They told me they would give me a ride home and pick me up when my car was ready. I have used them for service in the past but have always waited there for my vehicle. I decided to take them up on their offer for the ride. I needed to get things done at home. The job they were doing should have taken no more than 2 hours. By lunch time, I had not herd from them. I called them after lunch. The car was ready but there was no one there to come pick me up so I could get my car. I was told that someone should be there shortly so they could come get me. That never happened. They never even called me to let me know they weren't going to be able to pick me up. They just left me hanging without a ride. My wife got home around 6 that evening. We went and got my car with the spare key. The dealership had closed by the time we got there. So I went the next day to get my key. I don't think they even realized the car was gone. If I had lived by myself, this would have put me in a real bind. I did look into taking a taxi. It was going to cost me 20.00 bucks for a 5 mile ride. That is unacceptable. Richard Kay Superstore, you really dropped the ball on this one.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great sales team !
byon 01/26/2019
Bought my 2017 Silverado on Friday January the 25th to which I got to give a shout out to Gary Sellers who worked with me demonstrating this truck before the purchase, ended up with a good deal and great truck for the price I would recommend Richard Kay to anybody looking for a car, truck, suv for their prices and great sales team. Again a big thanks to Gary Sellers for working with me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Car Repair
byon 01/24/2019
I recently got my ECM and BCM repaired in my Buick LeCrosse. They fixed the problem, which cost close to $2000. However, when I got my car back, I immediately started having some of the same issues as before. I received a report of recommended services when I picked up the car. There were various things on the report such as brakes and air filter, which showed me the car was inspected before being returned to me. I returned the car the next day and later was told that I needed new spark plugs and a tune up to the tune of approximately $600. I argued about the unfairness of this and this problem should have been seen and reported to me before informing me that the car was in good working condition. They states taking the car on a test drive and didn’t see anything. That absolutely cannot be the case since I immediately experienced problems upon driving the car for the first time. Richard Kay informed me they “wanted to make this right,” and would fix the problem at cost for $448. They refused to move there stance on the matter so I got my car back and will get someone else to fix it who is more reputable than this shady business. Buyer BEWARE of getting your car serviced at Richard Kay Automotive because this buyer got hosed!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Sales Experience
byon 10/17/2016
I had an awesome experience at Richard Kay. They really helped me with my trade-in and gave me a great deal on a brand new Tahoe. The finance department and and customer services/sales were great to work with. After purchasing my Tahoe they took time to go over all of the vehicle's features.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ms
byon 08/22/2016
Everyone was very nice and helpful. They took the time to answer any questions and the service department kept me updated on my car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 08/13/2016
I was greeted by a friendly representative. He ask if I had any concerns that I would like addressed during the service. Everything was completed and my vehicle was out at the time it was promised.Great job all the way around.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick service
byon 07/21/2016
Super service. Very professional in reception and service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good work Good folks
byon 07/15/2016
We were very happy with the service we got at Richard Kay. We will use them for our next service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst Expierence Ever
byon 07/15/2016
By Far and away the worst servicing dealer in South Carolina stay very far away from them. I fought with them for months Starting in January of 2016 with an ignition coil. Then more ignition coils then a misdiagnosis of a Transmission issue. Turns out it was not the transmission at all but 3 ignition coils and AWD transfer case that was cooked all consequential damage. I ultimately had to give up my vehicle for another one and GM was useless in getting the matter resolved. I loved the car but GM does not service what they sell. They lost a very good margin sale for them. I would not have them work on my 10 Speed Bicycle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Recall service
byon 07/13/2016
The service was completed in a timely manner. Staff were very courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible Sales Experience and Ethics of the Chervolet Brand
byon 07/10/2016
On June 27, 2016 my wife and I went back to Richard Kay to purchase another vehicle after having a wonderful experience several months ago. My wife needed a new car therefore Richard Kay was the place. We were greeted by a salemen name Alex. After sitting down with him, he stated that the bank was closed that he wanted to use and that he would give us a call on Monday, That Monday, my wife called Alex over 6 times for an update to only be lied to consistently. Alex finally called me later that evening and said we could be financed for a Silverado like the 2015 model we currently have. I let him know we would be there by 6pm. After rushing from Greenville to Richard Kay we were greeted by a rep who stated Alex had left for the day. This really upset us being that I just spoke with him. After a few days of not hearing from Alex we decided to try another dealership and ended up going to KEVIN WHITAKER CHEVROLET and getting the most amazing CUSTOMER SERVICE EVER. I'm happy to say that we left KEVIN WHITAKER CHEVROLET with the VEHICLE SHE WANTED from the very start with payments we could afford. I was highly disappointed as this was the experience we hoped for from Richard Kay and did not get that. I'm not sure if it's new salesmen with no experience but it is one that was highly disappointing and unprofessional to write about in this review. I had just bought my a vehicle from this dealership 5 months ago brand new and was wanting to add another vehicle to our family. As a military veteran who once bragged on Richard Kay and sent referrals, I will not be back.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Honest and caring service
byon 07/08/2016
We were very pleased with the experience of buying my new car. Everyone with whom we came in contact was friendly, caring, and reliable in fulfilling their commitments pertaining to the sale.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
delayed appointmennt
byon 07/04/2016
I had an appointment at 12 noon at Richard Kay Superstore. However, when I got there, I was told their guys are out for lunch and I had to come back at 1 pm.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Wonderful experience in leasing my new car.
byon 06/29/2016
James Neely provided an easy and comfortable experience leasing my new Buick Encore. Showed me how all the bells and whistles worked, explained the financing and helped me get my insurance transferred. Love the car and the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 06/17/2016
Buying my new car was an easy experience professionally handled.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Richard Kay, Chevy Dealer Anderson SC
byon 05/26/2016
You will find an outstanding and delightful experience when shopping at Richard Kay. There is no pressure and the staff if very friendly. They know their product line and answer questions concisely. From the shopping experience to the buying experience I would recommend this dealership. When we arrived Alex Hind introduced himself and assisted us in the shopping process. We returned at a later date to purchase and once again we had the pleasure of dealing with Alex. He is very knowledgeable about the product line and has excellent follow up skills. We felt confidant that we were getting the best possible deal on a new Traverse.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Aaron Anandan, Richard Kay Cadillac
byon 05/10/2016
I was very pleased with the way Aaron Anandan took care of me and my new Cadillac. I had an air conditioning problem that was under warranty, Mr. Anandan, made sure I had another vehicle to drive while my new was being fixed. Great costumer service. ~Sharu
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
The team at Richard Kay Superstore would like to welcome you to our dealership in Anderson, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, Chevrolet, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
1 Comments