Hessert Chevrolet
Customer Reviews of Hessert Chevrolet
HORRIBLE SERVICE
byon 07/26/2023
This place is the worst, my first time here, it was a never again moment for me… I dropped my car off on Sunday the 9th of July it took them 2 1/2 weeks for them to fix my car, my key fob had to be reprogrammed to the car, since I dropped it off not once did I get a phone call it was me that had to keep calling them… literally no one from that branch called me this is the worst place, I WILL NVR BRING MY CAR HERE.!!!!!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Terrible Service
byon 04/15/2022
I took my call to be looked at and the service date was booked out a month. Then, when I drove my car there the technician said pull it in and looked at it! The next day I call and the service advisor was rude by saying he cannot bypass other’s customers to look at my vehicle. However, through all the rudeness he never even look at it the previous day. I just had it towed from them. How long does it take for someone to hook up a car to a machine! Never take your car there! They are horrible!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
5 Star Service Department
byon 09/29/2021
Ron in the service department has and continues to be congenial, professional, effective & timely delivering service with a smile whether over the phone or in person even behind a mask! I wish I knew the name if the young lady who works the desk in the waiting area, because exudes the same. Both are wonderful people!!! Ron & the service team have & continue to keep me safe on the road! Thank you Ron & Service Team!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding customer service
byon 08/05/2021
I recently bought a car at Hessert Chevrolet. My experience as new buyer was great! Steven and Jamere helped me understand everything and guide me through all the process. Their service is outstanding and made the process look very easy. They made me feel comfortable and secure of what I was doing. I got an excellent deal and I am very happy with my choice. I recommend this place and with no hesitation I would purchase another car here!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service, Excellent.. Staff Member RUDE
byon 07/10/2021
I always come here for my vehicle needs. But at my last oil change, I was disturbed by the ignorance of the staff member Keenin.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 07/08/2021
I took my car there i told them the problem and they found another problem and immediately they called me and everything was fixed in just a day and half. Very good job done. My new home of service now. Very friendly too.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Suspension services
byon 06/28/2021
Repaired my suspension gave me all the options and was the respectful people I come across at a dealer in a while
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience.
byon 06/22/2021
Great communication between Art the service advisor and myself. Keep me informed every step and no surprises at the cashiers desk. Will bring my car here over and over for service. Clean environment and you can see everyone with mask and Lysol and sanitizer at every station. Thank you Hessert Chevrolet.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Loving my 2021 Chevy Equinox!!
byon 04/29/2021
I went to the dealer and Sales rep Welmelfi Rosario helped me. She was so patient with me and answered all my questions I had. She showed me every car I was interested in looking at and got me the best deal for my trade in and new car purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Paid to be told they want to do more test
byon 04/02/2021
Horrible experience.. had my car two weeks and never reached out to me.i went in person just to be told their diagnosis was they wanted to charge$600 more for more testing..
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
