Customer Reviews of Capital Chevrolet
Smoooooth as Glass
byon 09/12/2023
Brandon G and the sales team at Capital (Raleigh) have kept my truck buying habit going smooth as glass! Repeat customer is an understatement. Not being a patient or easy client, I have been consistently impressed with their service and am always amazed at the deals they can work.
Great service
byon 04/05/2024
My check engine light stayed on all the time. They found the problem and fix it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Do your Due Diligence
byon 02/08/2024
Please make sure you do not sign any paperwork until you know exactly what you are paying for monthly! I told the sales person my maximum budget and they said got that approved for me. My monthly payment was supposed to be $260 not including a warranty or any type of insurance. I was very clear and even stated earlier in person before I left that $280ish was not doable!! So I was completely surprised when I showed up to get started with paperwork my payment was $278. I really liked the car so I was ok with that amount plus whatever warranty and insurance would be added. We went into the room thinking that was the terms and came to find out monthly payment jumped to $293!! Mind you, we haven’t discussed warranty or insurance at this point. Let’s just say after everything was said and done my monthly payment ended up being $310!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Do NOT buy tires here
byon 02/01/2024
I spent close to 6k on rims and tires here and was told that the tires had free rotation. I called today to schedule the free rotation and was told I would have to pay for the service. I called and asked to speak with a manager and they disconnected call. I called back and was told the manager was on lunch and other managers were in a meeting. I am very dissatisfied with the service from this location.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Smoooooth as Glass
byon 09/12/2023
Brandon G and the sales team at Capital (Raleigh) have kept my truck buying habit going smooth as glass! Repeat customer is an understatement. Not being a patient or easy client, I have been consistently impressed with their service and am always amazed at the deals they can work.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Capital fan for life
byon 09/06/2023
Absolutely amazing. Terry Hodges is one of the best salesman and kindest men I’ve ever met in my life. Amazing staff inside the dealership and everyone we met or spoke to was kind.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Sales Team
byon 09/02/2023
Really cared about the customer and was very transparent.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best Dealership
byon 05/22/2023
Jeffrey Sladek was an outstanding salesman who exceeded all expectations to make my truck buying journey an absolute pleasure. I would highly recommend him without hesitation. In addition, the sales manager Brian Anctil was incredibly helpful and manages an impeccable sales department.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Front Wheel Bent Didn't Solve The Problem
byon 05/13/2023
Front Wheel Bent Didn't Solve The Problem
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Sales Team Knocked it out of the Park
byon 04/26/2023
Last night I did a thing. Walco Property Maintenance and Lawn Care now sports a brand new (BLACK) 2023 Chevrolet Silverado LT Trail Boss Turbo Diesel. I wanted to personally thank Brandon G. and Joe at Capital Chevrolet for their efforts in making this purchase a success.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Dealer allows Sales Associates to sell Lemons
byon 04/20/2023
I informed the dealership today Thursday, April 20th that I still do not have my heated seats in my LT 2022 Equinox that I bought in May 2022 of last year. They asked me who my sales person was? I told them Keyanka Bailey. Capital Chevrolet told me today that Keyanka Bailey no longer works at Chevy Capital. I told the CS person I spoke to today and she informed me that Keyanka Bailey no longer works with the company. This is very frustrating because Keyanka Bailey never told me that the 2022 Chevy Equinox that I purchased had no heated seat chips and that the chips were on backorder. If I had known, I would have kept my Honda. Keyanka told me this after I had signed the paperwork and finalized the documents to my car. And I told Chevy Capital that someone has already hit me from behind because my car stalled and than I see a link for recalls and Lemons for Chevy Equinox 2022 and I told the Chevy Dealer that I think my Equinox has a faulty fuel injection pump issue. Capital Chevrolet asked what kind of resolution am I looking for? That is a joke. No General Manager or Sales Manager called me back about my complaint. This is the worst car buying experience ever. And the crummiest. It’s a horrible driving experience because I am so worried that my car is going to stall again. The 1st time I was rear ended because my car stalled my son was not in the car. Next time I might not be so lucky. And if not resolved this is the last rime I will get a Chevy.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Very good experience!
byon 03/13/2023
JJ was awesome! We ordered a custom Traverse and he really was very helpful from start to finish… Rest of the staff there I spoke to and assisted me with the purchase were informative/attentive… Glad we purchased our car Chevy at Capital!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Misleading information & lack of customer service
byon 03/08/2023
I was informed that the service maintenance agreement would "cover all manufacturer recommended maintenance work required at each milestone" at the time of sale, but a gentleman in service informed me that only oil changes were actually covered. I also was looking to have a damaged part replaced on my vehicle and had to dial in multiple times across two weeks, left 3 messages (for the service manager, my service advisor, and with the general service line) only to receive no callback. Spoke to somebody named Sydney or Cindy who refused to provide her name, her manager's name or contact information (when all I wanted to do was ask about the correct process for having a part replaced on my vehicle). I have heard many bad things about Capital Chevrolet previously, and I used to tell people that they might have been mistaken, but I can say with certainty now that I cannot recommend this place (for sales or service). You are best taking your business anywhere else.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Professional and customer oriented
byon 02/11/2023
D'Anthony and team did a great job. Recognized my needs and wants. Did not press something else. Professional, courteous, thorough. My second purchase here. Thanks.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Bad from start to finish
byon 02/09/2023
I called asking about a truck that caugh my eye and asked about it and told them I was going to be a paying cash. I guess no one took me serious because nobody got back with me. I called again and was past to a different person same thing. I did call back a 3rd time and was asked to come in because they might listen if I was inperson. I did buy the truck only because I wanted it. I was told it would be delivered the next day with both keys and a full tank of gas. It was delivered with one key and no gas. On top of that my address is wrong on the registration. I called the sales guy email the sales guy no respond they got the money and just forgot the after experience.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
3 Comments
Great service
byon 12/08/2022
Capital Chevrolet did a fantastic job. Salesman JT was so helpful, and he delivered my new vehicle with little problem. Every staff I dealt with was great. JT was a Superstar.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
UNREASONABLE COST OF SERVICE
byon 12/03/2022
Today I took my Silverado to Capital Chevrolet for a routine oil change/tire rotation. This is where I bought my Silverado and where I have taken it for the majority of its service. I did not ask for (nor was I offered) a price quote prior to the routine service. At the time of payment, the cost was $152. I stated to the service writer that $152 seemed high. The service writer responded, "we've had a price increase recently". I checked the receipts from my last three routine oil changes/tire rotations. Two (performed at the same dealership) were $96-108. One (performed at AAA) was $67. I carried two of these prior receipts back to the service writer and showed them to her. She responded, "we've had a price increase recently". After returning home, I checked on the cost of the same service (with 8 quart synthetic) at two other Chevrolet dealerships in the Raleigh/Durham area, to see if the other dealerships were experiencing similar price increases. These two local dealerships quoted that the cost of the same service today at their dealerships is $86-100. Therefore, Capital Chevrolet, after their "recent price increases", appears to be charging about 1.5-2 times more than other comparable, local Chevrolet dealerships for routine oil changes/tire rotations. That seems unreasonable.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Not professional.
byon 07/14/2022
We were working on a lease, they pulled my credit, received more than 3 calls from sellers and 2 calls form managers to negotiate the price of the car. When everything was ready, I get a call saying that they just sold the car even though my credit was pulled and that they couldn’t do anything further. The solution they gave was to wait 2 months, get the credit pulled again and see if something similar comes out. Don’t do business with them, not professional at all.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Superb
byon 03/05/2021
Customer service is experienced, my service rep Tysor is knowledge and on time. Extremely accommodating while I am an out of town customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I love my new Tahoe!!
byon 09/25/2019
We worked with Jovahn and he was a gentleman! Very helpful and polite! We were pleased with how easy the process was and Jovahn and Bret made it very easy! The Tahoe is awesome!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Tom Penny
byon 07/03/2019
Serviced my Buick and corrected a problem I had. Service and customer team were very good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sales
byon 02/04/2019
I would recommend going to see Mike Mace at Capital Chevrolet! He is hands down one of the best sales man I know. He will get you a car,truck,or suv at a price that is right for you. He is a very nice and compassionate person and cares a lot about his customers. So go see him today!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Located near Raleigh, NC, Capital Chevrolet is the premier dealer for new and pre-owned Chevrolet vehicles in Wake Forest, North Carolina. Customer satisfaction is the number one priority of the dedicated professionals at Capital Chevrolet. Treating our customers with the utmost respect ensures that their needs and requirements are satisfied. This is reflected in our numerous positive reviews from our loyal shoppers. Capital Chevrolet has a large selection of new, used and certified pre-owned vehicles, well-trained Chevrolet service technicians, and expert financing professionals waiting for you near Raleigh. We look forward to having you stop by our dealership at 9820 Capital Blvd to test drive your choice of Chevrolet today!
1 Comments