Bob Johnson Chevrolet
Customer Reviews of Bob Johnson Chevrolet
2022 Equinox AWD LT
byon 07/02/2022
Working with Chris Codd was an amazing! He kept us up to date on our vehicle, and also worked with us with our busy schedule to pick up our vehicle. I look forward to working with Chris in the near future!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2022 Equinox AWD LT
byon 07/02/2022
Working with Chris Codd was an amazing! He kept us up to date on our vehicle, and also worked with us with our busy schedule to pick up our vehicle. I look forward to working with Chris in the near future!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2021 chevy trax
byon 05/06/2022
Bob Johnson is a great dealership
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car lease
byon 02/25/2022
Mike Barty is wonderful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 12/09/2020
Always excellent service. The amount of effort and consideration is amazing
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 02/20/2019
Excellent, fast
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellant!
byon 11/16/2017
I have purchase three vehicle in the last 4 months at Bob Johnson. Their team is the absolute best, from Bill the sales manager to each sales associate (I've dealt with several), the finance manager and the tech desk. They worked with me and my wife to find the right vehicles at the right price. Their prices seem to be unbeatable in the entire region. We comparison shopped at several dealerships in Rochester, Buffalo and Syracuse. No one could match Bob Johnson's pricing, which is important for sure, but the entire experience is also important. Everything runs like a well-oiled machine, and everyone is professional and friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
My new favorite car dealer
byon 10/27/2017
The entire process was handled professionally. Your salesman, Jonathan Hillengas, was very knowledgeable about your products, and extremely helpful in my decision making process on the vehicle I ultimately chose to buy. Your dealership made my truck buying experience fun, and I was pleasantly surprised. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great attention until delivery of vehicle
byon 03/07/2017
Unconditional attention during the deal process. After the sale, salesman (Brady) never returned phone calls, had to personally show up and appear at the guys desk before he addressed my concerns. The trainee did more for me after the sale then the salesman. Make sure you get everything you want done before taking delivery.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
LIp Service and Lies !
byon 03/01/2017
Too worried about being #1 in Sales, they Forget what it takes to Service their prior customers vehicles properly. Went in for an oil change and rotation, which was told, "I'll have you in and out of here in an hour" You sure it won"t be 1 1/2 hours I questioned ? " No, I'll have you outta here in an hour " An hour and a half later I went to the Quick Lube desk to question what's going on . " What, you're Still here, Let me get your paperwork, and get you out of here... Wait, where's your paperwork, I can't find it, Hang On, let me check." 15 minutes later the Quick Lube writer comes back, " We had a little misunderstanding, we Accidently were given the Okay to put 2 new Headlights in your truck " What, NO ONE Told me about the headlights, I Didn't need any headlights and I Certainly didn't give Anyone the Okay to put them. " Oh I'm Sorry, we had the WRONG Truck, We Got the okay from the wrong person, But We'll Take Care of it " After sitting there for a while long, I went over to the another person that the Quick Lube writer was chatting with, and started talking to him, he was a little frustrated that his truck was taking so long. FUNNY Thing, he was told the same Story. We Laughed it off, and Both Agreed, its Always Something when you come here for Service. I thanked him for okaying the New Headlights for my truck. 3 Hours later, They were Done ! I was Late for work by this, and Explained, " I wouldn't have done this today if it was going to take So Long ! I left Angry and Frustrated ! Days later I received an Email to rate my service with Bob Johnson,I gave it an Unsatisfied. Days later I received another email questioning my service ? Again, Unsatisfied... Guess what, I received a 3rd questioning me how my service rating would be Now That Bob Johnson CONTACTED Me ???? No Contact, No Phone Call, No Email NOTHING !!!! That was my reply. I week or so later, I was contacted by GM's Voice of the customer. I talked with a Very Nice person by the name of Ed, Explained what happened and I was So Mad at the time, That I didn't get any paperwork, and wasn't satisfied on how it was handled. He asked if he could have the dealership management reach out to me ? Reluctantly I told him that I've had issues in the past, I already knew the Management, and would Only get LIP SERVICE ! After a few emails and phone calls to the Dealership from Ed, They Did contact me. We played phone tag for a couple of days, but Did get to chat. I Explained to the person on the phone, what had happened, that I wasn't happy, and I wanted my paperwork. He told me that he Never heard Anything about it, but would look into it. I followed up with Ed, who followed up with the Dealership, to make sure I got the paperwork from them. I did receive the paperwork, BUT No Mention of the Headlight replacement, So Another Call to ED. Ed spoke to the Dealership, who,in turn told him they WOULD send me the paperwork, which then Ed asked, Would That make you Satisfied ? Yes it would, was my response. 10 days have gone by,Still No Paperwork ! I Reached out to Ed today, He contacted the Dealership, Was Told that I was meeting up with them Today . What ? No Call NO Email, No Nothing from them. He contacted the Dealership Again, was told, Oh, I had the wrong person. Sorry, and We Don't have any Paperwork on What happened with the Headlights, So We Can't give you any !! So Check to make sure you have ALL Your Paperwork, and DON'T Believe Everything the Dealership Tells You !!! They'll Say Whatever they can to get a Satisfied Survey so they can get their Perks from GM. Thank you ED From General Motors Voice of the Customer Team, for Trying. Too Bad Bob Johnson gave us Both Lip Service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Another Purchase over last 25 years
byon 01/18/2015
Used the same Sales Gail, Anne Lakis, from this dealership for several purchases, over the last 25 years. She has integrity and knows what she is doing. She will leave no stone unturned obtaining all the perks you can get with full understanding of her calculations. She is an Asset to Bob Johnsons Chevrolet !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Car Buying Experience
byon 12/05/2014
My wife and I are international students and we had been looking for good car deals for a month. We did a lot of research into Japanese cars, Toyota and Honda. We test drove a couple of cars but got cold feet at buying them. Until we found this 5gs off price deal from Bob Johnson Chevy. We headed to the dealership and met a friendly saleswoman, who would let us test drive any car. A couple of days later, on the black Friday sale, they even reduced the price 2gs more and we decided to strike while the iron is hot. Although the saleswoman had took a week off, our business was taken care of by another great salesperson who explained everything in detail. We actually took a friend to the dealership to make sure we understand everything. Surprisingly, he purchased a car even earlier than us. It was such a good deal. We purchased a Chevy malibu 2014 for about the same price as a used toyota camry 2011. My wife and I are both very happy with our car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
never again
byon 11/28/2014
after purchasing my second car in little less than 2 years the entire process came apart a week after I pick the car up. After spending nearly $3000 to earn 800 dollars in rewards through there loyalty program I lost $100 towards my deal. I came back to the dealership a week later and spoke with management who offered me $100 check to cover my loss as well as $100 worth of points in my account and an extra year of courtesy service.2 months passed and nothing. When the delivery survey came from Chevrolet I blasted the dealership and received another phone call from the person who handles that. I explained my story and the lack of a response and was told it would be taken care of. That was 5 months ago. It seems that the only thing they are interested in is numbers and how many cars they can sell. If it were not for Brian Gilman in service I would not bother with the dealership. And sadly when the courtesy maintenance from GM ends I will go elsewhere.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Dedicated & Respectful Salesperson
byon 11/14/2014
Purchased my 2014 Chevy Cruze LT1 from Bob Johnson Chevrolet, Rochester, NY. High volume dealer yet the salesperson, Rick Mayo, was very courteous, professional and attentive. No pressure...just answered any and all questions I had and detailed every line item & corresponding $$$ figure. No pressure from finance manager. Went above & beyond to make sure I understood every line item and corresponding $$$ figure. Allowed me time to review, ask questions and confirm my purchase. Very thorough throughout the entire sales process, front to back. No surprises with this Chevy Cruze. Direct competitor to the Honda Civic and Toyota Corolla and boy does it shine. Compact vehicle with a high build quality. Thicker glass...tight seals...extra sound insulation all add to a quiet cabin. Quick & nimble, this Cruze is powered by a fuel efficient, turbo charged engine. GM can be proud of an honest vehicle that delivers on all promises and equally proud of Bob Johnson Chevrolet an honest dealership that truly "gets" how to treat customers with dignity & respect. Bravo!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Recall repair done quickly
byon 10/29/2014
I took my car in as a result of a recall for the electronic parking brake. It needed to be reprogrammed. The service department was cordial and prompt in handling the problem. However, I had another issue where the DIC display changes randomly and sporadically. The service department was unable to duplicate the problem, which didn't surprise me. I am now documenting the date and time when it happens, so perhaps this will help if the problem continues. The service advisor was also very helpful in showing me how to access additional choices for selecting radio stations. Even he had to play around with the display to get to the right menu. I have always been treated well at the dealership, and will continue to go there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Buying Experience
byon 10/29/2014
I am very happy with my experience at Bob Johnson. I worked with Michael Barty. He was very easy to work with, put my interests and needs first and found me the truck I was looking for at the price range I was requesting. He was very quick to respond to any of my questions or calls and had everything ready in a short time frame to turn around the truck fast. It was a very pleasant buying experience and I would be happy to purchase again from Bob Johnson.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cobalt Hesitates No More!
byon 10/22/2014
Had an intermittent hesitation issue that was hard to diagnose. Initially thought it was a manifold sensor, which was replaced, but the problem returned. The dealership did more extensive troubleshooting and found a broken ground wire at the heart of the issue. Now the Cobalt shifts smoothly with no hesitation. NO COST to me. I appreciate the dealership going the extra mile on this one.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Had a great experience buying a care
byon 10/17/2014
This was a great experience. I had the pleasure of working with Joey Grimshaw as my salesperson and he was great. No pressure, searched for what I wanted and got me a great deal. We also worked with Eric in financing and what a professional. Would encourage everyone to work with these two gentlemen.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Stress-Free Buying Experience
byon 10/16/2014
Our salesman, Len, was very professional, knowledgeable about the vehicles, and treated us fairly and honestly. The Bob Johnson dealership is modern, well organized, and everyone is dedicated toward customer satisfaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bob Johnson Service Review
byon 09/19/2014
We are always so pleased with the service that we receive whenever we visit the dealership. Our service representative, Chris C. is just exceptional and is truly a professional in his field, it is such a pleasure to have him assist us.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding
byon 09/13/2014
it was a pleasure dealing with this dealership.They are very professional and not pushy at all.Great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great sales experience
byon 09/11/2014
I bought a new 2014 Malibu from Bob Johnson Chevrolet and buying experience went very smoothly. They have a huge selection and a polite and knowledgeable sales staff. This is the 5th or 6th vehicle I've purchased from them over the years.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
If you are looking for Chevrolet vehicles at a reasonable price, customers from Irondequoit, Fairport, Pittsford, Greece, Ny and Penfield can feel free to stop by dealership also serving the surrounding area drivers. We have a large selection of new and used vehicles. They undergo many point checks before going on sale. Plus, our used vehicles come with a warranty and an auto-check certified history. If the Chevrolet dealerships in your neighborhood do not have the model you are looking for, head to our auto service and repair center in ROCHESTER near Pittsford, Greece, NY and Irondequoit now!