Chevrolet of Turnersville
Customer Reviews of Chevrolet of Turnersville
Sporty and Fun SUV
byon 12/23/2023
Great experience salesman Jim was awesome was able work out the financing we wanted. This was our first experience here and it was one of the bests. We will definitely going back to purchase another vehicle. Seriously check them out they are great!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sporty and Fun SUV
byon 12/23/2023
Great experience salesman Jim was awesome was able work out the financing we wanted. This was our first experience here and it was one of the bests. We will definitely going back to purchase another vehicle. Seriously check them out they are great!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
sold car out from under me
byon 09/16/2021
was waiting for a car in transit to show up they said I could purchase when it got there,they ran my credit which was over (800).and when it got there they sold it to someone else.the sales person apologized for the screwup,but big deal two other cars similar from other dealers were no longer avaible.take your business else ware,no ethics
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Poor Customer Service
byon 09/26/2017
This dealership has poor customer service I had purchased a car from them 5 months ago and have been having problems with it since day 1 I ask if I they could get me out of this car and get something else cause I keep having problems with this car and they are giving me a hard time with that i am very unhappy and disappointed and wouldn't refer anyone to them at all
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Brand New Car with Serious Safety Concerns
byon 11/22/2016
We leased a brand new 2016 Chevy Traverse, drove off the lot with 8 miles on the vehicle. Within 6 weeks, with only 1,600 miles on it, as I was pulling up to a red light, the car lost all power. I was able to restart the car and drive it. I brought the vehicle into the service department at the dealership. They looked over the vehicle and could not find anything wrong. I took the car back. Ten days later, with 2,145 miles on it, as I made a right hand turn, the car again lost all power... lost the brakes, lost the steering, the air, the radio, etc. Again, I was able to restart the car, and drive it home. I did not want to risk driving the car any further than the short drive home, so I had it towed to the dealership for a second go around with the service department. They kept the car a few days, and because they could not duplicate the problem, they suggested we take the car back and drive it to see if it happens again. Being that I do not feel safe driving the car, I had it towed from the dealership back to my driveway, where it now sits because I will not risk injury or death to myself, my husband, my 4 children, or any other person on the road. In the meantime, we reached out to GM and filed a claim. The representative at GM reached out to the dealership, and again, because the service dept. could not reproduce the problem, GM would NOT do anything for us. I do not understand how a brand new car intermittently shuts down with no warning. Although the service department could not reproduce the problem, it doesn't mean there is no problem with the car. The failure happened on 2 occasions, once at 1,600 miles and at 2,100. So for the service department to take the car, drive it as little as they did, and then come back to me to tell me nothing is wrong doesn't seem like they did everything they could to figure out the issue. There is a serious safety concern with this car. I would think that a company as big as GM would stand behind their product, but instead GM is basically telling me to jeopardize lives and drive this car around. I do not know of anyone that would want to take this chance. Both the service manager and the sales manager at the dealership agreed they would not be driving their children around in this car, yet, that is what was suggested to me. I really wished GM or the dealership would have been able to help us in some way initially. The situation we are in is stressful and is becoming very expensive. We are renting a car and now have the added expense of that. I filed a complaint with the National Highway Traffic Safety Administration and had to seek legal advice. This is not the route we wanted to take; however, we tried to remedy the situation directly with the dealership and GM, and neither offered any type of resolution other than to drive the car and see if it happens again, which for us, is not an option.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Turnersville is the Best in Customer Satisfaction
byon 11/09/2016
TYour dealership provides the best service in South Jersey ! I live much closer to another Cadillac dealership but drive double the distance to Turnersville Cadillac/Chevrolet for the outstanding customer service that your employees consistently deliver! On my recent visit, I was actually willing to incur significant expense to have my car towed from Holman to my trusted Turnersville location for its repair. Your dealership is definitely the one I trust with my Caddy! Job well done by all! Signed, a very happy customer, Ms. Cindy Boychuck
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A Very Pleasant Experience
byon 10/27/2016
The dealership was clean, bright and inviting. I was treated with courtesy and respect by all whom I came in contact with. My salesman, Lee Milstein, was very knowledgeable about all the products and was very patient with me as we test drove and talked about several different models and vehicles before I settled on my new car. The paperwork process, normally a chore, was very fast as Lee was very organized and prepared for all the signings needed to be done. The whole car-buying process went very smoothly and I would definitely recommend Chevrolet of Turnersville to my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A Truly Great Experience
byon 04/02/2016
I recently purchased a used car form Turnersville Chevrolet. I walked onto the sales floor and was met by Will Lockard. I had a very specific buying itinerary and Will was a pleasure to deal with being extremely accommodating with no typical car sales pressure tactics. I previously had been to many dealerships in my car search, and Will along with Turnersville Chevrolet, procured my business. Will shoots straight from the hip with his sales style which was quite refreshing in the car buying experience. EQM
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Incredibly poor customer service
byon 02/23/2016
I bought a 2014 Corvette Stingray from this dealership and have nothing but problems with service. The latest incident is a classic and should guide anyone to stay away from this place. I called to schedule regular maintenance, mostly just an oil change. However since I recently moved from walking distance to more than 5 miles from the dealer I asked about getting a replacement vehicle. This would allow me to drop it off after work, leave it for them to service the next day and then pick it up after work again. BUT NO! This dealer refused. They only provide vehicles for warranty service and only then when it requires more than one day. I wasn't asking for a FREE replacement. Every other dealer I've had service at least provides low cost rentals or has a deal with Enterrprise for discounts.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Somebody needs to get there act together
byon 12/22/2015
MUST READ. Got car fixed here less than a year ago. Car is doing the same thing again. Since I had the air condition fixed twice at chevrolet of turnersville and now this will be the third summer without air condition because it is a other part that is broke according to chevorlet of turnersville, that is going to cost over $250.00. Also had a leak in a hose they fixed but had to take back because they did not fill coolant up after they fixed hose, did they check there work? You can answer that. Sorry got a bit off track. Now I took my car to a other service center and they say we need to change a part. The part they need to change is a part Chevrolet of Turnersville service center has already change less then a year ago. This part was never change according to this other service center.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Sevice Performance
byon 10/09/2015
No matter what I take my car in for service for it is not ready for pick up till late afternoon, last visit 5 PM and car was in at 8 am
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
satisfied with purchases
byon 10/03/2015
My salesman Brian Zechman is very nice and helpful. This is the second car I purchased from him. He even drove my car home, so I would not have to make an extra trip to get the new one home.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2014 MALIBU SERVICE AT TURNERSVILLE CHEVY
byon 09/28/2015
Very Friendly Staff, Pat did an excellent job as well as all the service personnel. Thanks for washing the car also. It was done quickly and efficiently. Thank You, Joe
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Terrific service
byon 09/19/2015
my service advisor was really great and he made sure my service was completed by the time I needed it done since I had dropped it off the day before.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Service
byon 09/12/2015
I always have a great experience at your dealership. I made an appointment to get my complimentary oil change and was surprised to hear about your shuttle service. I'm very happy with your customer service. The shuttle dropped me off and picked me up on time. I was also very happy to hear that my car was cleaned :) Your dealership is fantastic and I will recommend your store to anyone who is looking to buy a car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Greate service and very accmodating. Works with you on price.
byon 09/12/2015
I been very happy with the service by both Frank and Bruno. They understand my situation and go out of their way to help. The little things mean a lot like quick turn around, suggesting the best alternatives and personal attention to my cars. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service Once Again from Chevrolet of Turnersville
byon 09/11/2015
Mary as always does a fantastic job and consistently provides exceptional service. She is truly an asset to Chevrolet of Turnersville.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very Satisfied
byon 08/27/2015
First time going to Chevrolet of Turnersville for service was a great experience compare to my pass experience at another Chevrolet dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 07/26/2015
I think weekend appoint should be earlier than 3:30pm. 1 1/2 is just to long to wait for a oil change.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
My experience
byon 07/16/2015
My SUV broke down 7:15 in the morning. The service dept picked up right away ; got me the information for Chevy Road Side Assistance ; my vehicle was picked up within the hour ; they gave me a rental car at no charge ; had my truck back the next day. Couldn't have asked for anything better. Thanks !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The best automall in the tristate area !!!!!!
byon 07/16/2015
Amazing !!! Mr.Jeff Thomas is the best !!both he and the service personnel whent above and beyond to make sure my Silverado is kept in tip top shape!! I won't trust my truck to anyone else!! Keep up the great work!!! And I'll see you on all of my future service needs...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Continue to be impressed at Turnersville Chevrolet
byon 07/01/2015
I visited Turnersville Chevrolet on 6/30/15 for the first oil change on my 2015 Chevrolet Malibu as well as to take care of a recall for a computer module for the sunroof. From the minute I walked into the service area, I was greeted by a pleasant person [ Pat ] who took care of my appt. The dealership has a comfortable lounge area to wait while your car is being serviced. People that work there would pass and say "hello" or give you a smile. My experience with this dealership continues to be excellent. I am quite pleased with the service and people I encounter.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments