Mall Chevrolet
Customer Reviews of Mall Chevrolet
Love this dealership!
byon 07/07/2022
My experience now and as always is wonderful! This dealership has the most friendly, and knowledgeable staff you can imagine. They take very good care of you from the moment you purchase until the moment you trade in. Once you’ve dealt with a dealership that has your best interest at heart you won’t want to visit another. 8 vehicles in and I’m still impressed with their operation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst experience ever at a dealership.
byon 04/30/2023
I wish you could give negative stars. The managers at Mall Chevy are not at all customer friendly. They just feed you line after line and get mad when you don't bite. I asked for a copy of my paperwork from when I purchased the car(only 2 years prior) and they told me they do not keep the paperwork there, you have to go on line and request it, but could not help me do it. My issue is that when I purchased the car 2 years ago, they wanted me to buy an Xtra warranty, so I gave in and said yes, but if I am going to go that extra cost I should cover the car until I finish payments which was 6 years. My after market warranty paperwork says 6 years 120,000 miles. I was good with that thinking that is what I wanted. Now only 2 years and about 50,000 miles later, they say the time started back in 2017, not when I purchased the warranty in 2021. I asked everyone I spoke to there, with no answer from any of them how can the years and mileage be so out of whack. I've purchased about 10 cars, 5 new and 5 pre-owned and never heard of a warranty with such a drastic difference in year to mileage. I spoke with a few of these warranty places like(car sheild) and their yrs start when you purchase the warranty, but the mileage is what is on the vehicle. I never really thought twice about it but I remember when I was sitting in there waiting area on prior visits, I over heard 3 different times people with the same issue. I would recommend that you do what their own manager asked me to do"Go down the street to Barlows".
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Mall Chevy Cherry Hill NJ
byon 07/13/2022
Paid for oil change and tire rotation. Tire rotation not done, notified dealership have not heard back
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Love this dealership!
byon 07/07/2022
My experience now and as always is wonderful! This dealership has the most friendly, and knowledgeable staff you can imagine. They take very good care of you from the moment you purchase until the moment you trade in. Once you’ve dealt with a dealership that has your best interest at heart you won’t want to visit another. 8 vehicles in and I’m still impressed with their operation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2012 Chevy Cruise
byon 12/05/2020
My daughters Cruise had a check engine light on. This locked out her automatic starter. I explained my daughter needed her car for work. They took care of it in a timely fashion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional Customer Care
byon 08/23/2019
On 8/22/19 My husband and I went to Mall Chevrolet to purchase a vehicle. I saw the vehicle that I wanted on their website, set up a 6:00 PM appointment with Dan Reilly via one of their internet sales employees. We arrived 30 minutes early but Dan took us early! By 8:00 PM the papers were signed and I was leaving with the car that I picked out on their website! Dan was courteous, friendly, fun and did not try to push anything more than what we wanted on us! Dan by far made this car buying experience better than any other experience we had in the past at other dealerships! I cannot THANK him enough! I will definitely recommend Dan and your dealership to others and will be back when we are ready to trade our 2nd vehicle in for an upgrade as well! Thank you Dan for you excellent customer care! Connie and Bill Spross
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good service
byon 06/24/2019
They do a good job in a timely matter
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
What a nightmare!
byon 05/23/2019
I had my car in there for two days to find out why it was having trouble starting. Finally at 4:30 pm on the second day, with no call, I called and was told the battery needed to be replaced. I paid over $400, took the car home and the next time I went to start it, it is dead in the driveway right now, so they basically made it worse because at least before it was starting and now it is not. I do not know what I am going to do, it is after hours, my windows are down, nothing on the interior will shut off and it is supposed to rain tomorrow! I will be in contact in the morning, but am so disgusted because another time I took my car for service, as soon as I got home the same problem occurred again. After this problem with the car not starting is rectified, I will never be taking my car to Mall Chevy in Cherry Hill for service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Salesman
byon 12/14/2018
It was a pleasure to deal with Dan Trindad and staff, very friendly and professional. I had a seamless transaction with my trade in and new purchase. Worth the trip! Thank you and Happy Holidays. Peter Brooklyn, N.Y.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Horrible/Awful Service Department
byon 10/17/2018
The service department at Mall Chevy is by far the worst department I've ever dealt with. Horrible staff that aren't able to help you with your problem and will try to rip you off in every way possible. Avoid at all costs!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Worst experience ever
byon 10/17/2018
Absolutely the worst dealership ever. Terrible experience dealing with the staff as they are extremely rude and ignorant. They do not care about their customers. Avoid this dealership at all costs! Save yourself the trouble/headache and go somewhere else. Absolutely an awful and terrible experience dealing with this place...
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Females- beware
byon 04/19/2018
If you are a female: beware My mom and I went to Mall Chevrolet at approximately 8pm on Wednesday April 18, 2018. We were immediately greeted by a smiling face. He introduced himself (I believe his name was Joe, but I'm horrible with names; and the sign and business cards on his desk belonged to a different salesman). The salesman was very friendly and very polite. He showed us the vehicle we were interested in, and everything was going smoothly. When it came time to discuss pricing, my mom offered exactly $2,000 under sticker price. He painstakingly took the time to write out the math on a piece of paper (I assume this was just for show as many people can subtract 2k from 30k with ease). He then advised us that he would take it to his manager, and he would also obtain pricing for an extended warranty. He returned to the desk 5 minutes later with a pricing sheet that included the original sticker price. My mom noticed that her offer was not included. He said that the car was already priced low enough, and he mentioned that they offered plenty of cheaper vehicles on the lot. At that point, my mom and I thanked him and let him know that the deal wasn't going to work for us. We got up and walked out fairly abruptly. As we left the building, a different man started yelling at us from the door. As he jogged towards us, he kept screaming "What happened? Did my sales associate treat you badly?" I replied by saying "No, he was fantastic. He was very nice. We just didn't agree on the price." He then kept insisting that someone must have offended us. At this point, he was right next to my mom's vehicle. Again, we both repeated that the sales man was wonderful, we just were not interested in the deal. I then got in my seat and shut the door. He proceeded to go to the driver's side where my mother was sitting. As she attempted to shut the door, he stood in front of her door and physically blocked her from shutting her car door. As someone who has been the victim of domestic violence, my mother did not deserve to be placed in a position where a salesman physically blocked her from shutting her own car door. She asked him to move. She told him she had to go. Still, he stayed in front of the door, physically preventing her from shutting her own car door and leaving the dealership. Again, I asked him to please leave us alone. On repeat, she said "Please move. I am not interested. Please let me leave." He kept trying to make a deal. NO MEANS NO. My mother had to beg a man to move out of her way so that she could close her own car door. And, he still wouldn't move. It took minutes for her to finally be able to clear him enough to reach her own car door to pull it closed, and he was still reluctant to move aside. As I write this, I honestly can't even fathom how this is something that could happen in 2018. I'm writing this review promptly so that Mall Chevrolet has time to review and save video surveillance footage of the incident so that you can use it as a teaching point. NO MEANS NO. Physically blocking a female from getting in her car to leave is not acceptable.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Poor Sale tactics
byon 02/15/2018
to lie buyer, said your discount but your not. saleman going after buyer as he is trying to leave. try use handcuff on customer. so buyer does leave. that is hold someone captive. it is that good way to sell a truck will not return to Mall Chevy for any reason.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Mall Chevy Service
byon 07/02/2017
Courteous and efficient. ANDY R. was able to get my impromptu visit for an oil change completed in a timely fashion. Mechanic(s) always leave interior spotless.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Z71
byon 05/25/2017
Bought a 2017 Chevy Colorado Z71 and was very pleased with the experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Shop!
byon 02/26/2017
without wasting words - great work...great service....great attitude.....more thank enough for me............Ted C
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Best Chevy Dealer that I've every deal with.
byon 07/31/2015
Mall Cheverolet is the best dealership that I ever been to. The staff in the service department are very caring to all my concerns that I may have,And go way out of their way to make sure that my visit is the best they can offer in a timely matter.The service managers are so knowable in their field of expertise alone with tips on how to maintain my vehicle so it stays in the best running position. They also keep me inform on any Onstar alerts that may need my attention. The sales dept are very honest in the pricing of the vehicle that I'm looking for. Thanks Mall Cheverolet your the best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible experence worst sales team
byon 04/22/2015
I was quoted, test drove and agreed to lease price/terms on a Chevy Equinox. I wrote my check for the money down payment and said I would be back the next day to pick up my car. We all shook hands signed appropriate information, all sides were happy. ONLY when I arrived, later that evening, to pick up my car I was told first there was some "confusion" by the completely disorganized sales person. I demanded to talk to a manager. After about a 15 minute wait. The manager told me in order to get the car I agreed to on the night prior and put a down payment on that I would have to pay more money monthly. There is much more to the story on how ridiculously they tried to explain away their mistake and the issue. It was more on principle that I walked out without a car from this dealer and would never go back. There are plenty of dealers in the area for Chevy so don't make the mistake of going here.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Abandoned after the Sale
byon 09/30/2014
Purchased new 2014 Camaro which has an unnerving, loud sloshing sound generated by the Gas Tank. When returned to dealer for solution the GM solution was to sell me a different model car at my loss. He relayed the sound is caused by a GM design defect and not the dealers responsibility. Once I researched the subject found numerous blogs and forum entries on same complaint since 2010. Mall Chevy position is my complaint was their first knowledge of subject. I find this hard to believe and think they did not disclose this problem before selling me the car. If they would have made me aware I would have never purchased the car. The sound went unnoticed because the test drive area was very noisy and radio playing for most of it. I would not recommend this dealership as they "abandon you after the sale.."
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Best car dealership hands down
byon 07/26/2014
I bought a 2014 rs camaro convertible from Ben and I can truly say that it was the easiest buying experience I have ever had. Everyone was extremely friendly, accommodating, and really cares about your concerns and needs. I have and continue to recommend mall chevrolet to all of my military and co workers if they are in the market for buying a car. Ben as well as Robert C are always fun to visit and it makes going to the dealership for routine maintenance a joy. When I am ready to buy another camaro down the road I wil definitely make the one hour drive from AC (where I reside) to buy another car from them. Thanks again Ben, Rob, and the entire Mall Chevrolet team for the wonderful service and for making "buying a new car" an outstanding experience. It has become much more than a business relationship! Sincerely, CPT April Nees
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I'm impressed, again
byon 02/22/2014
I akways feel better when I purchase a car from the same salesman that I dealt with on my previous car. DT R. is personable & knowledgeable and he works hard to get you the best deal possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Service Dept.
byon 12/20/2013
The guys at the Service Dept. are always helpful and get things done right and on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Welcome to your Chevy dealership in Cherry Hill, Mall Chevrolet. We are the preferred dealer for New Jersey and Pennsylvania customers when it comes to new and used Chevrolet cars, trucks and SUVs. Located near the state border between NJ and PA at 75 Haddonfield Road, we provide Chevrolet sales and auto repair services to Marlton, Philadelphia and all of South Jersey. We are also the Mount Laurel Chevy dealership of choice. Visit us anytime from Monday to Thursday between 9AM and 9PM or Friday and Saturday from 9AM to 6PM. Mall Chevrolet is your trusted Chevrolet dealership in Cherry Hill and the reason why our loyal customers keep coming back. From the time you enter our showroom when you service with us, you can expect to be treated like family, each and every visit. We offer an extensive inventory, as well as our competitive lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our communit
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