Bill Cramer Chevrolet Buick GMC
Customer Reviews of Bill Cramer Chevrolet Buick GMC
2024 Gmc Sierra 1500 Elevation
byon 12/31/2023
The service from Matthew and Josh was upfront, honest, and knowledgeable. They answered all of my questions and concerns directly and even talked to others the confirm I was being given the proper information. I will be recommending them to my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sawyer
byon 02/27/2024
Quick response and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Moisture in the headlights
byon 01/18/2024
Took vehicle in for condensation in the headlights. They had it for three days did not correct the problem and told me to park it inside in a dry spot. I have no garage in Florida.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
2024 Gmc Sierra 1500 Elevation
byon 12/31/2023
The service from Matthew and Josh was upfront, honest, and knowledgeable. They answered all of my questions and concerns directly and even talked to others the confirm I was being given the proper information. I will be recommending them to my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The way it should be…..
byon 08/25/2022
Staff professional and friendly period. Checked in for scheduled appointment truck goes straight in service completed truck straight out.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lightning Struck my 2018 GMC 2500
byon 08/09/2022
Service department helped me get a full damage claim on a lightning strike of my GMC Truck. Got a full boat total claim on that truck which gave me the funds to buy a replacement. Sales and service basicaly put me in a newer better truck for a small out of pocket cost. Shout out to Duane in Service and Austin K. in Sales. Much appreciated~
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 07/21/2022
Always fast, friendly and exceptional service every time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tail lights fixed
byon 12/11/2018
Friendly staff and a pleasure to work with
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
they forgot to top off my other fluids
byon 04/08/2016
Normally when I get my oil changed they also top off my radiator and my windshield wiper fluids, this time they did not, why?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great service and a very pleasant experience
byon 04/05/2016
I am delighted with the service Bill Cramer provides.. Everyone is pleasant, informed and thoughtful. I am not used to caring for a car as that was what my husband did, but this dealers service team goes out of their way, I feel, to reassure me that my car is in great shape.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Another great oil change and service!!
byon 03/29/2016
Always kind, efficient and quality work...they are quick to get me in and are respectful of my time!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Never again
byon 02/23/2016
Was there again yesterday for the umpteenth time for a repair from 2014, still not fixed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
A very nice experience
byon 12/03/2015
They performed the required maintenance of my car and didn't come up with any "Oh, by the way you need ......." . The waiting room was comfy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Silverado 2015
byon 08/27/2015
Great truck and I couldn't be happier with my purchase. Everything is expensive these days, but this truck is worth every penny. Oggie refused to let me walk away without getting the deal I wanted on the truck I wanted. I shopped them at a competitor and the sales guy came back with a number that was much higher than what I got at Bill Cramer. They were shocked at the deal I got at Bill Cramer and that confirmed to me that I got the best deal out there. I signed the paperwork in less than 10 minutes and was out the door in my new truck. I was very impressed with the efficiency and the service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Service
byon 08/15/2015
Such great customer service each time I go to Bill Cramer!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
regular service and tire rotation
byon 08/01/2015
The staff at Bill Cramer GMC are always friendly and professional. If you have questions someone with knowledge in that area will make sure you get an appropriate response.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bill Cramer review
byon 02/05/2015
I have used this dealership in the past for my maintainence work on my vehicle. This time I needed not only that but had to have a recall done and an additioanl issue taken care of too. The service writer, Gary, handled everything just great, as did the guy who drove my car to servicing, right down to the cashier. I always am greeted in a friendly and courteous manner and really look forward to that, especially early in the morning. As many times as I have been in for sevicing on my car, which I purchased at a different dealership, I have been completely satisified. Keep up the good work Bill Cramer and you will have me for a lifetime customer. Thank you, Lynne Fredericks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Truck
byon 02/03/2015
Very happy with the new purchase. Bill Cramer takes care of their customers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service!!!
byon 01/20/2015
Bill Cramer does a fantastic job on sales and service!! Highly recommend them! Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Above and Beyond the Call of Duty
byon 01/13/2015
I have been a customer of Bill Cramer since they were Tommy Thomas and bought my Trailblazer there. Now that we have our Tahoe we continue to see the same excellent service. As a disabled vet I cannot wash and detail the Tahoe myself, but every time we bring it in they are more than happy to do that for us at no charge. Very few companies honor vets in such a manner as they and I appreciate them very much. That is to say nothing of their first rate lounge and the finished product which is an A++++. Thanks Bill Cramer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very bad
byon 11/15/2014
Not so great! I bought a 2013 Silverado and it has been to the shop numerous times! Bad water pump, driver seat problems and now oil leaks from the maintenance they provide. The service writer with the last name of Lacey (cant remember the first name)(Chris or Kevin) is [non-permissible content removed]! He is nice to you in the face but doesn't have a clue of what he is doing. I hate that I got a truck that love and have to take it here.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
warranty service
byon 08/27/2014
Although it took two visits within one month to fix an oil leak on my Silverado, it does appear to have been corrected. This situation was somewhat difficult to find due to sealant not completely applied. The staff at Bill Cramer Service did appear to be determined to correct the problem. They were courteous, and informative about the problem and the solution. My Service Advisor, Chris L., was very polite and professional. He always kept my husband and I informed on the status of the work and he exhibited a upbeat and positive attitude. Even my salesman, Paul C., offered assistance,if needed. The cashier was also very positive in attitude. It would be nice if Bill Cramer Chevrolet would have a few more loaner cars, however, the repair was very timely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments