Thompson BMW

by def3333 on 09/16/2016

WORST BUYING EXPERIENCE EVER! if 0 stars was an option I surely would have picked that. I was treated as a burden not a customer! I made the mistake of contacting thompson about a used car they had on the website. As I live in NJ my Mother went down to look at it. She said it looked and drove great so it seemed like it was going to be a breeze. The sales men Steve Borghi did nothing but makes this the most difficult experience ever. He refused to take a deposit as I was not comfortable purchasing the car site unseen. His response was that's it's a certified car so nothing is wrong with it. Not to mention it had to be brought back to service less then 1 week after purchase where the car was only driven twice. After 4 phone calls he eventually was willing to take a deposit. The catch is I made this deposit on a Friday and he said I HAD to be in the next morning at opening to get the car because they would be too busy to help me any other time. After a 2 hour drive to get there at 9am there was not a single customer there from the moment I got in to the moment I left. Finally got the heck out of there and when the car had to be brought in to be serviced we made the mistake of asking what was wrong with it. The guys response was that I knocked something loose. Even though I drove the car twice... About two weeks before my temp plate expired I called to get a new one in case the plates didn't come in on time. Two phone calls and two emails later it never gets done. I get a call two days before the plates expire and I'm told I can't get a new temp plate now that the real ones are in. Originally I had asked for my mother to pick them up as she lives in the area. Unfortunately she was out of town for the weekend so I said I would have to call back after I spoke to her. Called back and he never returned my call. A couple hours later he calls back and I tell him I need them shipped as nobody is around to pick them up. I'm told "I already went to go pick them up, they are on my desk and I am done for the day. I don't know what to tell you." So now my temp plate expires tomorrow and I have no way of getting new ones. Avoid this place at all costs!!!

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by methodmadness on 02/19/2008

I had a relatively pleasant experience buying a BMW 3-series at Thompson. The salesman (Norm) was friendly, the test drive was very persuasive, and the price was pretty reasonable based on my research on Edmunds and other websites. However, I am a bit troubled by the fact that the BMW's runflat tires are having major problems with ride quality, cupping, noise and wear, necessitating replacement in less than 10k miles in many cases. Far be it for me to expect a salesperson to tell me these things, but the fact that this was never mentioned by Edmunds, Car and Driver, or any other automotive review site is pretty appalling.

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