Kent Parsons Ford Lincoln
Customer Reviews of Kent Parsons Ford Lincoln
Old school personal feel in a modern dealership
byon 01/31/2023
Just cant' say enough good things about my purchase at Kent Parsons. Zero pressure, great communication and a family vide made the entire transaction a pleasure. They bent over backwards to make it enjoyable for my family and I through the entire process. Don't go to some big chain store, Kent Parsons will treat you like a person, not a number.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
extremely satisfied.
byon 07/22/2015
Staff very helpful.service was fast . excellent overall.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 07/14/2015
2010 MKX, service was GREAT, and staff VERY helpful!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Edge
byon 07/10/2015
2014 Edge. Service was great. Staff was very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great experience
byon 07/07/2015
Woody was attentive without being high pressure. He was knowledgeable, quick to respond to phone inquiries with specific, helpful answers and my experience with him by phone helped my willingness to drive from Fairfax County to Martinsburg to check out the car and your dealership. Once we decided to make the purchase, we found that working with Jessica was also pleasant and painless. Oh - and the connection didn't end with the sale. We've heard from Woody since then, tidying up a few loose ends (ordered us a manual that was missing from the car and how to get a second programmed key that was also missing). This kind of follow-up impressed me. It's also good business that says, "We'd like you back someday as a repeat customer. You guys were worth the drive. Love the MKZ!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Ford Service in Martinsburg
byon 07/03/2015
Of all the area dealers Parsons has the best diesel mechanics. Customer service is top notch and I always get a call explaining what is wrong and what is needed to repair my car or truck.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Service but Expensive to Replace a Wire
byon 06/30/2015
Kent Parsons Ford was very responsive to our problem, which arose as we were traveling to BWI for a vacation. In route,I called the dealership and spoke to a technician who calmed us enough to reach the airport. We enjoyed the vacation, although worried that the car would not start or not allow us to go 90 miles home. We were lucky, took it in the next morning, were given a loaner car, and called 3 days later to pick up our Lincoln MKZ Hybrid. I am very satisfied with the dealership but not happy with the charge to replace a single wire that controlled coolant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great People and Service
byon 06/23/2015
I purchased a 2011 Ford Edge and just made the first payment when it made a horrible noise when i backed up. I was already upset but my husband set up an appointment ( I was in the next evening) The people there were so nice and even set up up with a rental car. This was a awesome for me I didn't have to stress over how I was going to get to work. I walked out of there feeling good and no anxiety. This means a lot to me because I have anxiety issues. I got my car back within 2 days. I am so grateful for all the people at kent Parson Ford. This was my first car that is all mine and they treated me like I was family. Thank You
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Superb buying experience.
byon 06/09/2015
Polite no pressure car buying experience . Sails and finance were outstanding.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 06/09/2015
There was an unexpected complication with a standard "The Works" appointment. The Service Department responded efficiently and pleasantly to the situation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2015 Ford Escape
byon 05/26/2015
I was treated with respect the minute that I walked up. Brett White greeted me and listened to what I had to say. He guided me through what I may or may not want. There was no pressure to do something that would be too difficult for me to maintain. I have expensive tastes. As a salesperson, Brett did just enough to get me to upgrade to something comfortable. This was very appreciated because I would have been upset and just had to leave if I had been shown something that I could NEVER afford but would most certainly have dreamed of having! Instead, he got the sale and a VERY happy customer. The entire team was spectacular, from the trade-in process (Richie) to the financing department (Jessica). This dealership is something special. Thank you all.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 05/23/2015
I purchased a Ford Escape and Brett was very helpful and took great care of us! We always ask for Brett he has sold us and my sister 3 cars in the last 6 months. Excellent job!! I love my Escape
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
March Oil Change
byon 04/01/2015
I try to time my oil changes so I can get The Works and use a coupon for a rebate. Getting the car examined as well as the oil changed makes me feel more confident about its safety.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Servicing the Beast
byon 04/01/2015
Great service at Parsons Ford
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
115,000 mile scheduled service
byon 06/13/2014
Scheduled service to my vehicle was completed quickly. I was made aware of additional service or repairs required as the vehicle was inspected and the service charges were very reasonable. As always the staff were curtious and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
1 Comments