Mercedes-Benz of Seattle
Customer Reviews of Mercedes-Benz of Seattle
MB of Seattle Sprints to the Top
byon 04/05/2024
The Sprinter service department is very customer service focused and really goes the extra mile to help get service and repairs done so you can get back on the road. The staff is welcoming, knowledgeable and keeps one posted on the service progress.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
100% CSI! :)
byon 03/29/2024
Very Professional and Helpful would definitely recommend Arby and the service team to anyone I know
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thoughtful service
byon 03/23/2024
Very attentive reception by staff Arby. He helped me solve all my problems. He also gave my daughter a teddy bear wearing a Mercedes-Benz logo T-shirt, which made us feel warm. Thanks Arby!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent B-Service
byon 03/22/2024
Very professional and quick
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jason Pascual Service Advisor is Awesome
byon 03/22/2024
Friendly service department and shuttle drivers
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Arby Makes My Day
byon 03/15/2024
What I like best is how accommodating to me while I wait for my car servicing. The accommodations were as usual very comfortable and he kept me updated and informed. I was almost two hours early for my service appointment but that was no problem for Arby. My early morning commute from the Olympic Peninsula was perfect to getting home early. Thanks for a great experience. Mercedes leads the way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
so bad it is unimaginable until it happens to you
byon 05/24/2022
I spent nearly $5000 on my sprinter RV at Mercedes Seattle on Airport Way with a schedule b maintenance, new brakes, pulleys, fuel filter, transmission maintenance, etc. This is a sprinter certified service center. Basically, they broke tabs on the fuel line to fuel filter and didn't check when they reattached. This led to diesel spewing out of my rig, loss of power on fwy, and stranding 3 hours from my home, at a gas station in Tri-Cities for 24 hours until I could get towed to Mercedes Kennewick for repairs. The sprinter techs nor the GM at Mercedes Seattle will return my calls, nor return the calls from Kennewick Mercedes service center who has been attempting to work with them. Mercedes Seattle simply seems not to care about my experience and they have offered me no remedy. I strongly suggest considering buying or servicing elsewhere given the lack of integrity of this dealership. I felt I needed to give the public a warning. If you buy a new car from this dealer and you have a problem, good luck getting anyone on the phone or anyone to care and don't expect them to stand behind their service. I am just appalled at my experience with Mercedes Seattle Service Center. One of the worst customer service experiences of my entire life. -Dr. Michelle Zipperman M.D.
- Recommend this dealer? No
Good sales, TERRIBLE service
byon 02/25/2021
My husband bought a new Mercedes from the Seattle dealership three years ago and his maintenance experience with their Service Dept has been horrible. It's difficult to make an appt, they rarely returns calls, they push back on fixing anything under warranty, they don't diagnose problems properly, they claim to have fixed a problem only to drive away and realize it's still broken. I am in the market for a new car and am considering a Mercedes SUV but I will be going to the Lynnwood dealership for sure!
- Recommend this dealer? No
Awesome Customer Service
byon 01/30/2016
Went in for a minor fix on my CLA 250. The Service Department, especially Brian, went above and beyond to get me the hope I needed including a last minute loaner car AND getting the job done on my car TWO DAYS SOONER than planned. Thanks, Brian for going the extra mile. You have no idea how much I appreciated it. Thank you so very much! I will be returning for future service and purchases just by how impressed I was from your Service Department alone!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
charged for work not done
byon 03/11/2015
Requested to have drivers seat fixed as would work only from time to time. Charged $500.00 and did not work on leaving MB on Pike St. Sea. Read on Google that the problem was a $39.00 electric part in trunk that was a mfg. bad solder causing problem that I purchased at MB in Lynnwood, WA. and installed in a minute. Just plugged it in and never had another problem. Be very careful when dealing with any MB service departments.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service execellence
byon 01/05/2011
Had my car for 2 years now and have had the annual service performed at Phil Smart - both times the process was painless. The service staff is professional. We reviewed the work to be done, and I grabbed the shuttle for a ride back home. Both times the job was finished early, the shuttle came and picked me up and I was done. Car was cleaned and vacuumed and I was on my way. All service should this easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments