Dwayne Lane's Everett Chrysler Jeep Dodge Ram
Customer Reviews of Dwayne Lane's Everett Chrysler Jeep Dodge Ram
Vehicle Maintenance
byon 12/23/2023
Great experience. The oil change was handled timely and professionally.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Not a happy customer .
byon 03/06/2023
Iam not to happy wanted my tires balanced and rotated they only rotated them left my truck open all night that I had an emergency with my wife’s heart that afternoon tryed to explain to the gentleman iam in the middle of an emergency he called me back to back the hole time as iam talking to first responders and doctors tryed calling back multiple times no answer that hole day was [non-permissible content removed] service guy should pay attention to what costumers is tying to tell him usually iam not in anyway a complainer but damn .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Jeep renegade
byon 02/21/2023
Personable, worked together to answer my questions. Waiting period for my car was excellent (no waiting driving in) and I had good coffee.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service was great as well as customer service
byon 01/16/2023
Go in and out ASAP the service tech was A number one
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Grand Cherokee
byon 12/19/2022
It was amazing finding the perfect tow car! We love our car…it exceeded our expectations. Thank you for your wonderful help and service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
reply to rating request
byon 11/10/2022
I don't do surveys or reviews. I payed over $3000 for 'recommended mileage" services only to get the truck back with no heat and that was after the "recommended" coolant flush. your Yes/No answers are too limiting.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
JEEP CHEROKEE
byon 03/04/2021
Amazing experience, fast, easy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very professional and went above and beyond to help!!!
byon 06/27/2018
My wife and I bought a Jeep Compass from Dwayne Lanes and we could not be more happy with our vehicle and the service. Our Salesman. Luke, was extremely helpful in making sure we got the best car available. Everyone else at the dealership went out of their way to make sure we had the best experience buying a vehicle. I will go back to Dwayne Lanes to purchase my next vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
[non-permissible content removed]
byon 10/01/2017
I wish I could give a no star rating. All this dealership wants to do is give you the bait and switch. Went to purchase a vehicle, signed all the paperwork and was given the vehicle. Two days later they said the bank said they needed more money or I would have to return the vehicle. Called bank and they said they were not asking for more money that that would have to come from the dealership. Dealership called cops on me today saying I stole there vehicle because I hadn't returned it yet and went in there tried to discuss options with them and all they could say was that the bank is the one asking for more money. The sales manager I talked to several days earlier told me it would be no big deal, as long as I came up with "x" amount of dollars I would get the vehicle no problem, looked me in the eye and shook my hand. Today I try to talk with him and the [non-permissible content removed], decides to hide in his office so he doesn't have to face me. He told me he wouldn't BS me and that's exactly what him and his company did.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
This dealer won't stop calling.
byon 03/19/2017
I have received 5 calls from this dealer ina month leaving lengthy voice messages about buying a car. I asked them three times to stop calling my phone and asked twice to speak with a supervisor with no luck. Do NOTgive them your information!!! Brandon will not forward you to a supervisor and will continue to call after you ask to be left alone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Great service and people!!!!
byon 02/03/2016
Just bought a 2015 Grand Cherokee from Luke, very friendly, no pressure and no gimmicks... will recommend everybody to see him..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great place to buy a car!!!
byon 12/03/2015
Excellent experience with Dwayne Lane in Everett! I found MY DREAM 2015 Jeep Grand Cherokee there. I not only found the color I love, but all the features. It was in transit and I went to the dealership as soon as it arrived. The advertised internet price was the best of all of the SUVs that I checked out online. I was contacted by Tom Sneddon after I registered on this website, and he was always in touch to help me find the right choice. I appreciate the patience that he and Tony Keel had to work with my finances. They both were so professional, friendly and polite at all times through the transaction. They did not pressure me into any decisions or uncomfortable situations. Tom made sure that I received my new Jeep very clean and with a full tank of gas. They have a comfortable playroom for children which was so convenient for us. I was with my nephew who is 1 year old, and Tom was also very nice with him! Tom Randall, the Finance Manager was a little bit pushy, and he even seemed to be upset when I declined an option that he offered me, but the positive experiences had much more weight than this one. While I was writing this review, I received a follow up call from Tom to know how everything is going with my new Jeep. I really appreciated that! Thank you Tom Sneddon and Tony Keel for making my SUV buying experience so easy and enjoyable! I would recommend that anyone shopping at Dwayne Lane in Everett ask for Tom Sneddon! LOVE my new Jeep!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
The Ability to Make the Sale
byon 03/11/2015
Went to check out the new Chrysler 300S as they were the only local dealer to have one at the time, just wanted to check it out and ended up driving it home. The team at Dwayne Lane's made the experience easy and hassle free. They really seem to enjoy what they do and were very kind and attentive. They were able to work through and overcome what we thought would be difficult circumstances with regard to our trade and financing.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No pressure purchase
byon 03/08/2015
I went to Dwayne Lane's a few weeks before I was ready to purchase a new car. Tom's main objective was to get me a car I liked. He was adamant about getting me the color & options I wanted no matter what. I never felt pressured or tricked. He was patient & answered all my questions & emails. My experience start to finish was enjoyable and stress free.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Love my new Jeep!
byon 11/30/2014
Just purchased a new 2015 Jeep Cherokee from Dwayne Lane's in Everett. The process was so easy from the test drive to the financing. A big shout out to everyone who helped with my purchase process ... Bart, Bob, Jennifer, Kenny and those two handsome, courteous, twin lot boys (who cleaned and filled my car with gas)!! Love, love my new Jeep! Thank you Dwayne Lane's for make my Jeep buying experience quick and easy and painless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
NEW CAR FOR ME!!
byon 11/17/2014
I just bought my very first brand new car here. JC was awesome - very knowledgeable and patient with us! Started out looking at one car- ended up buy the bigger better version!! Thank you !!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car buying at Dwayne Lane's Everett dealership
byon 08/11/2014
I recently purchased a new jeep at Dwayne Lane's dealership, I was very pleased with the whole experience ! It was straight forward and hassle free! The price was right in line with what I had researched on the various online car sites. After my experience I would recommend this dealership to anyone that is looking for a jeep or other brands sold at Dwayne Lane's car dealership! JM
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Disgusting Sales Behavior
byon 07/31/2014
On July 26th I bought a 2014 EcoDiesel from Dwayne Lane's Dodge in Everett, WA and to be honest it was one the worst experiences of my life...I left with the truck but the treatment I received as a customer over a two day period was so disrespectful and emotionally draining it has left a terrible taste and I don't want anything to do with the truck so I'm selling it at a price below the dealer invoice...The General Sales Manager Mike L. was the worst to deal with... He actually sat down at the desk and said It was time for me to leave and get out...a short time later he stands up from behind his desk and basically orders me out of the store verbally in an agressive and threatening manner in front of sales people and customers nearby! I complained to Chrysler about the verbal abuse ...they said they review all inquires whatever that means. I can't rate Dwayne Lane's Dodge any lower or I would except the system doesn't allow a much lower rating!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great place to buy a car
byon 05/09/2014
My son recommended Dwayne Lane. I told them my price range and type of car I was looking for. Their sales rep showed me 10 cars to choose from. I test drove two of them. The car I chose fit my criteria both in type and final price. All personnel there were very efficient in completing the sales paperwork.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Used truck
byon 04/06/2014
The sales dept. fulfilled their promise of courteous and friendly. They were aggressive but not like a school of hungry sharks. My only complaint was that they didn't shop my loan like some other dealerships might, but I will shop it myself and save myself some money.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A good experience.
byon 02/08/2014
Good job by the personnel of the dealership and I feel I received a very fair deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Top Shelf!
byon 02/06/2014
I went in a jaded car buyer and came out a fan. It is obvious that the ownership has let their values and ethics trickle over to their entire staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
