Customer Reviews of AutoNation Ford Bellevue
AWESOME STAFF
byon 05/01/2024
Every employee was super nice. Felt no pressure to buy witch was nice. Matt explained everything in detail & answered all of our questions. I would recommend Autonation Bellevue to all my friends and family.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
good service
byon 09/08/2023
couldn't believe the Works costs $150 now. It was 50-60 in North Cal dealership w/ coupon but now the coupon will only reduce 10 bucks. The waiting area needs improvement. No other complains given this is the only dealership serves on Saturday which is better than other local Ford dealers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Excellent car buying experience, no regrets
byon 09/07/2023
I had an excellent experience at Autonation Ford. The team was very communicative from the beginning, starting with the online inquiry, and continued to provide great service throughout the sales process until I drove out with my new Mach-E. I had done extensive research prior to purchasing the vehicle, and George was able to answer all of my questions without issue and demonstrated the features I had requested during our test drive. I felt well informed of my choices and did not feel pressured to make my decision at any point, which is a big plus for me. I've never financed a vehicle before, but Hunter was a pleasure to work with and was, once again, able to answer my questions without any trouble.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car Purchase & Body Work
byon 08/23/2023
Recently purchased a used car from this dealership, my experience with the purchase of the car was pretty standard and long as you can expect when buying a car, was passed around from sales person to sales person trying to get a fair value for my trade in. There was some damage to the car I was buying that had happened while the car was on the lot (door dings, paint scratches, and curbed wheels). I was not impressed with the process of buying a car from this dealership but the service department really made my experience here top notch. Signed in the purchase agreement they offered to fix the body issues with the car and Sergio contacted me personally about a week after my purchase and did a phenomenal job fixing the body work in a matter of hours. I was able to drive the car home same day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 08/12/2023
Friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 07/24/2023
Amazing staff and great deals offered. I would recommend everyone to get their new car from here.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 Hyundai Sonata
byon 07/21/2023
The overall process at the dealership went by very smoothly and sufficient. I was shown by the dealership with professionalism, respect and courtesy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Better Improvement in Service
byon 07/21/2023
From my last service after couple of days I experienced Ford EcoSport not running smoothly. During my recent service the team able to identify the problem and fixed. It would be appreciated if all checks done in same slot rather splitting schedules like wheel balance, electrical checks, oil changes as separate.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Change engine oil
byon 07/19/2023
a job well done. I didn't stand in line.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
FF 2014
byon 07/17/2023
Ford Focus recall service. I didn’t have to pay for the service as promised and my car was repaired for pickup the next day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service, communication, and patience!
byon 07/05/2023
After almost 3 years of waiting for my Bronco, the day arrived where i took possession of my vehicle. Chris, Matt and Johnny with AutoNation Ford of Bellevue did a great job communicating with me via email, text and calls. Thank you to them for also having seemingly unlimited patience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wasted my time and money
byon 07/02/2023
I dropped my vehicle off on a Wednesday for a diagnostic with the the promise that I'd hear something back late the next day. With that and repairs I'd planned for them to have it about a week. I had to call then that Saturday. Or course there was no one that could help me but I was supposed to get a call from the manager. Nothing. That Monday, I had to call and found out Nothing but an oil change was done. I still don't know what's wrong with my truck. I'm out rental fees for no reason. I was also promised a call as to what happened and STILL nothing. I will not be going back. I live too far away to make a worthless trip again only to waste my time and money.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great Experience
byon 07/02/2023
I worked with Matt S at the Bellevue location to get my dream Bronco and he really pulled through for me. Was honest and kept me up to date with the car, and now that I received it I absolutely love it. Will definitely work with him again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on 2017 Ford F350
byon 06/29/2023
I would like to thank Chris Knudson, Josh Benjamin, and Howard Wolf for the amazing job with servicing my 2017 Ford F350. Every time I come in I’m treated like royalty. All three of these employees do a great job of explaining why each service item should be done. Once I approve to move forward, I’m back on the road in a short time which keeps me happy. This is why I keep bringing back my truck.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought a used VW GTI from here!
byon 06/27/2023
I was taken care of by Matthew and he helped me every single step of the way! (I’m young and needed advice as well as help) and I wasn’t taken advantage of or anything like car people usually try to do.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
No technicians, no service provided
byon 06/26/2023
Called and made a service appointment (2 weeks in advance) for an oil change and notified the employee that I would be waiting and asked about how long the appointment would be. They noted about 90 min. Arrived for my appointment at 7:00am, which is when the service department opens. I checked in with no issues and again noted I would be waiting and confirmed an approx. 90 min wait time with the employee. I sat in the waiting area and started working on my laptop. a few minutes passed and another employee came over and stated they had no technicians to do an oil change. Very confused, I asked how they had no technicians for my appointment, especially at opening time when servicing vehicles starts. The employee stated that he has no time frame as to when the work could be completed as they have no technicians. That was the only explanation I received with no apology or attempt to fix the issue. The employee was confrontational and not pleasant. I forgot to get his name, hopefully he was not a manager. I will never use this dealership again. I have never had this issue dealing with the dealerships in Kent, Auburn, and Renton, but those are not "Auto Nation", which is apparently a good thing! Please train your staff at better customer service. And why are there no technicians available when the service department opens?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Purchased a new car but they don’t reply afterwards
byon 06/21/2023
When I was there trying to buy the car everyone is so patient and nice but afterwards nobody was replying your message and taking care of your needs. Super bad experience
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
recall replacement of transmission shifter cable bushin
byon 06/18/2023
Efficient and prompt
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
An Unpleasant and Potentially-Expensive Experience
byon 06/13/2023
My experience with this dealer was most certainly unpleasant. After requesting an appointment two-and-a-half weeks in advance, the day finally arrived to turn my car over to the service department, early in the morning at 7 am (on a day I had to specifically request off from work to attend). I was informed I would receive a text message when they got around to working on it. Later that night, at 8 pm, I realized it was unlikely I would receive my car back or get a call. I had received no communication informing me that the car would be held overnight. The next morning, I called to ask if the dealership would furnish a loaner vehicle, since they were taking a long time just to diagnose mine. I was advised they would not, and no longer, furnish vehicles for loan to customers. I asked for immediate updates when my car would be serviced and was told they would reach out to me before the end of the day. At 3 pm, it was looking unlikely I would receive my vehicle back before a long weekend, so I requested they make it available before end of day. It was only at this time that they told me they were reviewing my vehicle and diagnosing issues. They immediately sent me a bill for ~$5600 and asked me to confirm the charges through their websites. The car is covered by 100k-mile warranty for transmission-related issues and has been fixed multiple times by Ford dealerships (at-cost for Ford) in years past, but this one wanted over $4000 for parts and labor. When I arrived to pick up the car at the end of the day, they were polite enough to understand they could not charge me the $255 service fee for diagnosis of the car, which was appreciated. However, there was a disagreement at the desk about what my warranty covered, and the disagreement told me enough to know that they had not reviewed my repair history or the active warranties in my vehicle history. Ultimately, having this dealership diagnose my car (for an issue I had already informed them about) cost me about $112 out of pocket and 48 hours of my time badgering them for an update, just to tell me what I already knew without fixing a single thing. It is unlikely I will ever return to this location by choice and, from a customer's perspective, I do not feel they are respectful of my time or vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Excellent service center!
byon 06/11/2023
The service team was friendly and tentative upon arrival for my appointment. I was due for more than the routine oil change. The service writer was very helpful with what services I needed and did not need. They were understandably busy but did offer free shuttle home (via Lyft) and free pick up when the vehicle was ready. The service price was as expected, no surprise charges. Best of all, my truck is running noticeably better than before I brought it in. I’m a happy customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr. & Mrs.
byon 06/10/2023
AutoNationFord has a great service center that we always use for our Ford vehicle. We are always satisfied with the work they perform to maintain our SUV in great condition.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing service
byon 05/27/2023
My car has been to auto nation ford for many things this last one was self inflicted. Every time I bring my car in they get it back and done in the time they say and always let you know what’s going on. Every one is super friendly and have even provided me an Uber just to get home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments