Cadillac of Bellevue
Customer Reviews of Cadillac of Bellevue
Professional and friendly
byon 11/18/2017
I always feel well taken care of when I get my car serviced at Chevrolet of Bellevue. Sure, I could probably find cheaper service elsewhere, but I feel confident in the quality of service I receive. I never feel pressured to perform services my car does not need. Top notch team that is all very professional and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
High Quality Service
byon 03/27/2017
My service advisor, Gabriel Gutierrez, is outstanding! His communication skills are excellent both in hearing what I am requesting as well as explaining the work that was completed. There has never been a delay in dropping off or picking up. The shop crew consistently does a great job of caring for our car, the shuttle driver Royce is always pleasant, every part of the experience up and down the line is flawless.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crazy good service thanks Gabriel Gutierrez
byon 02/09/2015
Went in when car was overheating. Told it could be Thermostat or water pump. Estimate was given as well. I was given an estimate and a loaner car to use. I was called back and told it was the water pump and they could have it replaced THAT DAY! Also-it was under warranty so no charge. I cant even get a same day oil change at other dealerships and they rocked this. Fast, Friendly-just really good experience when it could have been a nightmare.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worst service experience ever, hands down
byon 07/02/2008
We recently took our Escalade in to get serviced, something we had done many times when Bellevue Cadillace was at its old location. However, with the move came a very different service experience. First of all, the service assistant called halfway through the day with a laundry list of unneccessary services - totalling upwards of $2,000. Included in this list were things such as replacing the motor in the rear window wiper (even though it works just fine), several different flushing of fluids, etc. All things that certainly were not absolute necessities. After establishing that we would continue only with the requested services plus one added service, we waited for the call to come and pick up our car. Arriving at the service location, I received the bill and a runner was promptly sent to pick up our car. However, the bill total was an astronomical number and one that had not been mentioned at all by the service assistant in previous calls (including the call to let us know the car was ready). After questioning the total, our service assistant gave me a lot of round robin excuses, all of which amounted to nothing. There was also a blatent lie on the paperwork saying that during the call to tell us our car was ready, the amount (total) was approved. This was absolutely false and there was no excuse for it. All I can say is a) after the shadiness we experienced, we will NEVER go back and b) if they were that sneaky/conniving about service, I can't even imagine the lengths they would go to when cheating a customer actually purchasing a vehicle from them.
- Recommend this dealer? No
