Don Beyer Volkswagen Winchester

by skeenva on 11/15/2020

Very nice dealership before the sale, understanding of my extreme preference to be in loop at all aspects and text message as best method of communication. I have bought 4 new cars since 2017 for me and my family, and all transactions were done by text, before and after dealership visit. Title/tags issue developed problems. I was given late information that I needed to have emissions test performed, delaying tags. Dealership received replacement temp tags 3 days before expiration, neglected to inform me that they were available and they fed-exed them to me, at a time that was inconvenient. Only after 4 transfers via phone call (remember that I don't like to use telephone?), informed that they can just email me replacements.So, sales seemed good, but follow through not so much. I bought an older used car; I'd be very wary of acceptable follow up with purchase of expensive new car. Update 1: I just got informed, that somehow, they transferred tags from my 2nd car, which was not a part of the transaction and I never them any information. So now, I have 2 registrations on my Mercury, no legal tags on my 2nd car (resulting in not having the legal ability to use it), and all they can say is, "Wait a few days". And, the Sales Manager Matthew Young has the tone that it is my fault. Yeah, not meeting the standards of a luxury dealership.

Read more

by Diogenes323 on 12/31/2017

My numerous dealings with auto dealers have taught me a golden rule: majority of these individuals are dishonest,but with enormous appetite for profit, who for this purpose are capable of lying, fooling their customers and take advantage of them to empty their customers’ wallets if they think their victims are naïve. (Numerous uneducated customers even have no idea that these dishonest individuals are extorting from them three, four thousand dollars for a car!!! Before going to dealerships they need to watch the movie “The Suckers” which is an eye opener movie on auto dealers’ practices.) Don Beyer Volkswagen, Winchester, VA dealership is a crooked business like numerous others… On December 30, 2017 I decided to help my daughter and her husband to buy Volkswagen Atlas SUV Launch, as both of them had no clue what kind of con artists they had to deal with. I did my detailed homework as usual and found out, that the car dealer true price for VW Atlas Launch was $28.873 (MSRP was $34.795) after which I called Don Beyer Volkswagen Winchester, VA and spoke to their employee Ms. Kelly. She confirmed me that the SUV’s price was $28.873 “ which included all incentives” (for college grads, for military service to which our daughter and her husband were qualified.) I trusted the lady and with my wife, daughter, her husband and their 2 and 5 years old children braved the bitter cold, covered almost 85 miles (almost 170 miles in both ways) to reach the dealership to enjoy the new car buying. Securing our presence in their dealership Ms. Kelly, after emerging from her manager’s office suddenly asked us: “Are you a VW employee, if you are not we cannot sell you the SUV for $28.873. For none VW members the price for the SUV starts from $30.000 ?” That meant that after “luring us to their trap” the dealership manager tried to “earn” additional $1.127. We were taken aback from this kind of discourteous, boorish attitude. During our earlier tel. conversation Ms.Kelly has given us a quote on the price but never has told us that their dealership had included “VW employee discount” into the$28.873 price and it is written nowhere. Therefore, the dealership not only did not keep its commitment to sell the car by agreed upon price, but it also tried to fool us at the last moment into believing that there was “VW employee incentive included in $28.873 price”, which is a sign of a crooked business practice. Imagine Macey’s or Northstrom store chains advertise an expensive diamond price for the public but when customers try to buy the item these stores tell them that only their store employees have discount to buy it. Do you believe this kind of stupidity? I don’t buy it, and I think nobody will buy it! Really a bait and switch tactics for a crooked dealerships! Customers beware of this dealership!

Read more

by garrywb on 08/09/2017

Great over all experience in buying a car. I had requested information prior to going to dealership and they delivered. Upon arriving the approached the sales manager who sent quote. He showed me the vehicle's in which I was interested and spoke to me about others going on sale the following week. Upon finding a vehicle I like guided me to another sales person who was awesome as well. This individuals took me on a test drive in the vehicle and was great from start to finish. He was very courteous and respectful when trying to close the deal. The finance manger was very friendly as he presented me with extra options. He definitely was honest in stating which one should go with and made sense. Very easy to work and pleasure speaking too. One thing that stood out was that the sales manager stayed until the end of the evening after dealer was technically closed. This was a display of great leadership and showing how he valued his team member. Look forward to recommended others to look for a Volkswagon, Volvo, and soon Mazada @ Don Beyer. They clearly now how to do business. Thank you all very much.

Read more

by dilbertscorner on 07/08/2017

Kelly V. was helpful, professional, positive and efficient. We have purchased three VW's from her in the last year and a half and the results show or we would not keep coming back. She always makes sure the customer gets what they want and is extremely knowledgable in the details and tech details on all the models. I would recommend her to any friend or family looking for a new vehicle.

Read more

by AnimalMother on 07/05/2017

I had a great experience working with Kelly Vafadar. Definitely a polite, attentive salesperson. Would recommend her to anyone.

Read more

by MangubAtlas on 06/23/2017

During my preliminary search to determine my price range, I was able to get feedback exclusively through email which helped me understand what I could afford. This alleviated the stress, normally experienced when entering a dealership, akin to entering a Doctors office or a jewelry store with your wife. Once I was able to feel comfortable with my price range, I finally came in, was greeted by my salesman and I was surprisingly at ease. My salesman, Jonathan Riley was a tremendous help. The Sales Manager worked his magic in order to get me to the price point that worked for me. I would say that it was a very good experience, probably the best in my years of purchasing a car. I would recommend the Beyer dealership highly.

Read more

by twohappywvins on 06/14/2017

The Dealership was very clean and well organized. The people were very helpful, not at all pushy. They answered my questions accurately and with a good knowledge of the car we were interested in. The additional costs (processing fee and registration fee0 were presented upfront so that I had an accurate bottom line number. No hidden costs or surprises. They did everything they could do to make us comfortable and to make it a pleasant experience. It is an Excellent Dealership.

Read more

by Loswagner on 05/31/2017

Buying a car from Beyer VW is the best way to go. Kelly has always gone out of her way to help us buying our cars and that's why we only buy cars from her

Read more

by chrisubert on 05/01/2017

Had the best of many new car purchases today. Bought 2 of the 2015 TDIs just released for sale as new cars. Kelly was absolutely amazing in that the whole process took just a few hours and was smooth as silk. I had numbers I wanted to stick to for trade in and discounts and we reached very agreeable arrangements on both vehicles with no pressure at all. Whole staff is professional but also laid back. Today, a Sunday, and usually a day off, they were all in shorts and jeans and the feel was very cool. This dealership has the best vibe of any I have ever been in. All staff gets along and the place is tension free. Even the business manager was low pressure on finishing paperwork and looking at protection plans, extended warrantees. Had my kids with me and they were comfy and entertained in the waiting area which is exceptional for a situation like this on a nice day when they would ordinarily want to be out playing. Whole place speaks of honesty and transparency. After today, I will never shop elsewhere. Kelly was by far the best car salesperson I have ever dealt with and her prior expertise in service gives her an exceptional breadth of knowledge about the vehicles she sells, their maintenance and tech. Get your car here, you will be pleased as I am. It is a no BS zone and I, and probably you, appreciate that greatly!

Read more

by ee82 on 04/21/2017

We found the perfect vehicle here. During conversations and messages, we were told to come see the vehicle and your sales manager would work with the price to help us get to our number. After driving two hours from home to hopefully purchase this vehicle, we were told the most that could be taken off was $200. Yes, $200!!! If the price was not negotiable, then tell me that. Do not have us drive two hours out of our way only to have Galen tell us that the best he could do is take off $200. We were very disappointed that we took time off work to visit your dealership only to end up not coming home with the vehicle and a negotiated price. This shows very poor salesmanship!

Read more

by mountainscouse on 04/06/2017

Kelly Vafadar and the entire team at Beyer VW were a pleasure to work with. They understood and respected my situation when I arrived and worked to find a vehicle to fit my budget. This was the second vehicle I purchased at Beyer. I'm a VW guy, so I'm sure they will see me again! I love my Golf!

Read more

by Luvmibug on 04/04/2017

Kelly Vafadar put great personal effort in making sure I was a very happy customer! I love my new Beetle! Kelly has a great personality & was truly determined to get me the features that would make me happy at a price I could afford. She added her personal touch to my Beetle. We've become great friends & I sure hope to buy my next Beetle from her.

Read more

by LindenVWdriver on 03/26/2017

We needed to replace our 2013 VW Jetta Sportwagen which VW is buying back due to the emissions scandal. Our favorite salesperson, Kelly @ Beyer in Winchester, worked with us to ensure that we could purchase a suitable replacement in coordination with the buyback. We managed the complicated timing of the two transactions and will be picking up our new Golf Alltrack just as we drop off the old Jetta. It has been a pleasure to work with Beyer in Winchester ever since we bought the Jetta in 2013 and we look forward to seeing our friends there whenever the new car needs routine maintenance.

Read more

by OneforAll on 03/17/2017

Kelly Vafadar, Sales Consultant, is an extremely knowledgeable person regarding VW specifications. Her mechanical knowledge afforded me an ability to select the best power train to meet my needs. A hard working woman who exceeded my and my wife's expectations.

Read more

by wade2017 on 01/13/2017

I worked with Kelly on my car purchase. No complaints. Nice sales person, friendly and very helpful. She made my purchase effortless and easy. I'd buy from her again. The Financing department is fast and easy and not to mention friendly as well. The dealership is very nice, clean and has a great waiting lounge with free condiments and a big ass TV. My car was cleaned up and gas tank was filled as well.

Read more

by bettyjgr on 09/21/2016

Kelly greeted me in the showroom. I wasn't familiar with the different VW models so I told her my requirements in a car and she found the perfect car for me. She was knowledgeable and personable. Paulina handled the financing aspect with no pressure making the experience stress free. Matthew the general manager checked on me several times making sure everything was going well. Absolutely the best car buying experience ever

Read more

by Wheezydoc on 09/22/2015

I was pretty certain that the EOS was what I wanted, so that made Amanda's job easier as as a "salesperson", but she was helpful, focused, attentive, knowledgable and efficient. I enjoyed chatting with the other staff, and watched them be helpful to each other. As a physician focused on helping other docs improve their customer service, it was nice to see an organization doing a great job...and much better than we do in healthcare!

Read more

by rcrblk3 on 04/16/2015

Our experience wth Don Beyer VW in Winchester, VA was outstanding. The salesman and sales manager were both very friendly and went out of their way to make our purchase an exceptional one! We give them all high marks and will definitely be back for our next vehicle!!

Read more