Customer Reviews of Koons GM Corner
Perfect
byon 02/17/2024
Never have I had a better experience with an auto dealer, everything was perfect, all agreed upon pricing, never felt pressured, beautiful dealership and kind employees. I will 100% take another 5 hour drive from New Jersey to do business with them again!
Excellent Service Department
byon 01/22/2020
The service department is professionally managed and competent!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thao le
byon 12/07/2019
The team service here is awesome Old change and tires rotation in less then 55 minutes Very friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
On time service
byon 11/01/2019
I was somewhat skeptical that the truck would be done as quickly as promised even though I elected to wait at the dealership. It was actually ready sooner with everything attended to.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience. Thank you
byon 10/24/2019
Kelvin Garcia was the person that assisted me for my tire service. He was professional, pleasant, and accommodating. I really appreciated the extra mile he took to make sure several services were done on my truck, due to the distance I had to travel from my home to the shop
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service for car recall
byon 10/17/2019
Always am pleased with the service at Koons. Never an issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GMC Terrain Denali Service
byon 10/17/2019
Mike did a very professional job as the service advisor. He advised of recommended service but was not too pushy. Overall, a good experience with Koons GMC
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Beyond expectations
byon 05/17/2019
Carlos always goes beyond any expectations. He helped me with a loaner when he didn't have to.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very satisfied
byon 04/26/2019
Jimmy did a great job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great experience
byon 04/12/2019
Service started promptly and was completed in a very timely manner. More importantly, everything was correctly done and everyone was very polite and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
See Jimmy in service department
byon 03/28/2019
Great experience every time. Jimmy always takes care of me and my cars. I have 2 Chevys that I service here. Always friendly, professional and straightforward.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Engine coil replacement
byon 01/11/2019
Kelvin Garcia took the time to send me my quote and talked with through options to keep the price within budget. He updated me regularly and completed the work in a short amount of time. I appreciate his patience in explaining the details of why my car was acting the way it was at the time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great service and quick repairs done.
byon 04/06/2017
Check engine light came on. Service reps were able to determine the problem with a hose leading to the air filter, ordered the part, and when I came back to get the repair, they had it done in about an hour. Very good service from everyone, and my car is running smoothly again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BEWARE!!!
byon 03/14/2016
BEWARE AGGRESSIVE, IMMORAL, AND HIGH PRESSURE TACTICS Anyone buying a car should do research and determine a number that they are willing to pay before visiting a dealership. I did this prior to visiting Koons Tysons Chevy Buick GMC. I am not desperate for a new vehicle so while my number is fair for the vehicle I am researching, it is admittedly low. I began the delicate dance of buying a used car with Jordan E. While he was a little over-eager nothing was truly alerting when we began. We eventually made it into the sales office and I made an offer. The offer was extremely low and I really did not expect much from him. He predictably came back with the sticker price. I attempted to get him (and the managers in the back) to come down from sticker at least a little bit, but they resisted. No problem. I left because the negotiations were obviously going nowhere. As I was having lunch my wife and I decided to raise my offer to try ending the always-frustrating search for a new car. The price I gave them was my max number I was willing to pay $28,000 (fair, but admittedly low for the car I wanted). I understand that this is a tactical error in negotiating, but since I am not desperate and willing to walk away I gave it a shot. Jordan (and the manager) refused, remaining firm on sticker. I said that I understood, and hung up the phone, never intending to pursue any further. Later that night, I received a text that they could do $29,000. This was better, but still not my number so I refused and hung up. I then received a text asking for some of the research that I found to justify the fairness of my number. I obliged him with about five printouts of similar vehicles with prices supporting number. Up to this point there was no foul play. I was offering a low number and do not fault them for not accepting it. What happened next raised the flag. Jordan called me back. He said that they could do it at my number. I replied with surprise that that was good news, and attempted to reconfirm the price, $28,000 out the door. He said that he was unable to say the price over the phone as if it was an issue of national security (RED FLAG #1), then he said that all I need to do is return to the dealership to finalize the deal (RED FLAG #2). Now, I live a good distance away from the dealership and would have to miss out on work to seal this deal. My spidey-sense is also shrieking at his weird behavior. So I say that everything sounds great and I will come out as soon as I receive a purchase order via email. His entire demeanor changes at this point (RED FLAG #3). He begins to question the necessity of anything in writing (RED FLAG #4). I simply state that I will not waste my time to come all the way out there without some guarantee of the price promised. I get off the phone. Soon I receive a text stating that the Managers will only accept $29,000 (RED FLAG #5). This is a complete reversal from what was discussed on the phone. At this point, I am confused and upset. I call Jordan to give him an opportunity to explain his actions. He denies ever saying $28,000, which may technically be correct and keep him from officially violating any rules. However, he absolutely tried to lure me back into the dealership with the fraudulent acceptance of my offer. Jordans attempts to placate the situation were therefore unsuccessful, so I spoke with his manager, Bill S. Again, their explanation of the situation was underwhelming. Needless to say, I will not be purchasing a vehicle from Koons. I will find another vehicle at another dealership. I simply want to inform consumers so that they do not fall for this immoral, high-pressure sales tactic employed by Koons Tysons Chevy Buick GMC.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Excellent Customer Service
byon 02/13/2015
My husband and I had the best experience we have ever had at a car dealership. Our Sales Consultant Earl Jones was awesome; he was so helpful and patient. He answered all our questions and took the time to show me all the features that came with our new vehicle. He even helped me set up most of them. He is truly a genuine and caring person, his only concern was making sure we had a great car buying experience and received the vehicle of our choice with minimal effort on our part. Everyone we had contact with at Koons of Tysons from the Sales Manager Jay Jarvis, the Finance Manager Kelli Dyer, to the parts department all treated us the same. They went out of their way to ensure we were happy with our purchase. Anyone looking to purchase a new or used vehicle with no hassle Koons of Tysons Corner is the place to go. Ask for Earl Jones and you will always get the VIP treatment.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
very disappointing!!!!
byon 02/11/2015
Dealer replaced the rear left wheel hub and bearing along with ABS sensor. Repair cost was $800.....yes wooowwww..thank god i had Ford extended warranty only with $100 deductible. They didn't even try to help me since the car was 51k and out of warranty. I had a coupon for $40 from the dealer (Tyson's Koons) and they said since I am covered by an extended warranty and paying just a deductible I cannot use the discount coupon. When I told the service advisor (Steve) all the trouble I went through with this car (48k radio replaced, 49k water pump replaced) and asked him politely to call the manufacturer and try to cover this repair under the GM warranty, he looked at me and said " did i sell you this car?" What an answer......shame on these kind of people and companies....AND I told him yes you did, since I bought it from Koons Ford, and took it to be serviced at Koons Buick.....This is my own extended warranty and I am not stupid, I paid for it from my own pocket . They are sooooo greedy... I can take my car anywhere I want and get serviced and Ford warranty will pay the repair cost. They all see you as green $$$$$$, customer satisfaction is zero!!!! Even Buick customer rep contacted me through Buickforums.com and offered assistance but it was couple days later than I took my car to the dealer. I knew they could have helped but instead servise advisor Steve insulted me. To be honest I didn't believe all the 5 star reviews here !!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Quick, comprehensive, and courteous
byon 02/11/2015
We took our Traverse in for scheduled maintenance. Not only did they complete the service promptly, but they also identified and addressed a minor recall as well. Service here is reliable, trustworthy, and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 02/07/2015
I had my Chevy Traverse serviced. Included recalls and oil change. Steve Wauldron was attentive to our concerns, and he saw to it that our waiting time was minimized and the service was completed before the expected wait time. We are happy with this dealership's service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick Turn Around
byon 12/26/2014
I run my HVAC business out of my truck, when it goes down, I can't work. So having koons service take care of my tuck in such a timely manner, on a Saturday, means the world to me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Avoid service when it's convenient for you...
byon 12/23/2014
Courtesy, this trip...Not so much my previous trip, where rudeness prevailed because I arrived an hour before closing time and they obviously didn't want anything to do with me...Not sure why I thought I should return, but drove the 50 mIle round-trip anyway...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 12/23/2014
Vic took excellent care of me from start to finish. A simple maint service/oil change was bumped up to also taking care of four recalls but all went well. Very impressed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Acadia Denali 2012
byon 12/19/2014
Service rep. Evan did a great job. Kept me informed and took care of all service needs. And the clean car on return was a great closure to the service. Great job!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments